User's Manual

23
LINK–MOBILE TROUBLESHOOTING GUIDE
Symptom Items to Check You Should See Resolution
Link–Mobile is
not working
Is there power to
charging Dock?
Do the Dock LEDs light up when
plugged in? Should be plugged
into a known working outlet, not
controlled by a light switch.
Remove A/C adaptor from wall plug,
remove cord from adaptor. Replug
cord and adaptor. Verify LEDs light up
briefly on the Dock.
Is the device charged? Do any of the LEDs light up (Clip,
Wristband) when placed on the Dock?
See LED matrix. Red indicates charge
is needed. Contact Customer Care.
Are you properly
placing devices on
charging Dock?
Verify that when seated, the device
LED flashes green for 5 seconds
If LED is any color other than Green,
contact Customer Care.
WARNING: This
troubleshooting step
may trigger your
emergency contacts
or the Emergency
Response Center to
see an Alert and
contact you.
Pinch buttons. Confirm both
Wristband and Communications Clip
vibrate and LEDs flash blue.
If connected to the Emergency
Response Center, report this was
a test.
If devices do not vibrate nor does the
LED flash, contact Customer Care.
ADDITIONAL INFORMATION