User's Manual

14
Chapter 4 Trouble Shooting
The Computer does not Recognize the Wireless Adapter.
• Make sure that the Wireless Adapter is connected to a USB port on your computer.
• If your computer has multiple USB ports, connect to a different USB port.
• Refer to chapter 2 to reinstall drivers for this unit.
You Cannot Connect to the Network Wirelessly.
• Refer to chapter 3 to connect the Wireless Adapter to an access point wirelessly.
• Configure the same SSID, encryption method, and encryption key for each wireless device. These settings must match
those of your wireless access point.
• Move your wireless devices closer to the access point.
Restart your access point.
You Forgot the AP’s SSID, Encryption Key, or Password.
Ask your network administrator about your SSID and encryption settings. These settings must match the SSID and
encryption settings of the access point.