User manual
Chapter 6 Troubleshooting
WHR-HP-GN / WHR-HP-G300N User Manual 97
Cannot connect to the network wirelessly.
• Congure your wireless client with the same SSID, encryption type, and encryption key as set
on the AirStation.
The factory defaults are:
SSID - The AirStation’s MAC address (printed on the label)
Encryption Type - WPA/WPA2 mixed mode - PSK (Connect with either WPA-PSK TKIP or
WPA2-PSK AES).
Encryption Key - Printed on the label of the AirStation.
Note: Encryption is disabled by default in Asia Pacic.
• Place your AirStation and wireless devices 2 - 10 feet apart.
• Restart your AirStation.
You forgot AirStation's SSID, Encryption Key, or
Password.
Hold down the Reset button on the base of your AirStation for 3 seconds to initialize its settings. All
settings, including your password, SSID, and encryption key will be initialized to their defaults. The
factory defaults are:
SSID - The AirStation’s MAC address (printed on the label)
Encryption Type - WPA/WPA2 mixed mode - PSK (Connect with either WPA-PSK TKIP or
WPA2-PSK AES).
Encryption Key - Printed on the label of the AirStation.
(Encryption is disabled by default for Asia Pacic AirStations.)
The link speed is slower than 300/150 Mbps (Maximum
link speed is only 130/65Mbps).
By default, the AirStation’s 300/150 Mbps mode is not enabled. You may enable it with the following
procedure:
1. Open the conguration utility (chapter 4).
2. Click [Wireless SSID & Channel (11n 300(150)Mbps Mode)] in Easy Setup.
3. Change the value in [300(150) Mbps Mode] - [Band Width] to 40 MHz and click [Apply].
If you still cannot connect at 300/150 Mbps, check the settings of your wireless client device.