IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 12/08/03 Buick Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2004 Buick Warranty and Owner Assistance Information An Important Message to Buick Owners... ............1 Buick’s Commitment to You ................................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ............................
2004 Buick Warranty and Owner Assistance Information Emission Control Systems Warranty ..................15 What Is Covered .............................................15 How to Determine the Applicable Emissions Control System Warranty (Light Duty Trucks Only) ...............................................15 Federal Emission Control System Warranty .........16 California Emission Control System Warranty .......17 Emission Warranty Parts List ............................20 Replacement Parts ..............
An Important Message to Buick Owners... Buick’s Commitment to You We are committed to assuring your satisfaction with your new Buick. Your Buick dealer also wants you to be completely satisfied and invites you to return for all your service needs both during and after the warranty period. Owner Assistance Your Buick dealer is best equipped to provide all your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 15 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first.
California • Gasoline Engines − Defects and performance for cars, light duty, and medium duty truck emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first. − Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. No Charge What Is Covered Obtaining Repairs Warranty Applies To obtain warranty repairs, take the vehicle to a Buick dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs.
Tire Coverage The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details.
6.6L DURAMAX™ Diesel Engine Coverage Damage Due to Bedliners For trucks equipped with a 6.6L DURAMAX™ Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. A $100.00 deductible per repair visit may apply after the vehicle has been in use for 3 years or 36,000 miles, whichever comes first.
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Damage caused by airborne fallout, chemicals, tree sap, etc., stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 9 for more details.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • • Loss of vehicle use Inconvenience Storage Payment for loss of time or pay Vehicle rental expense Lodging, meals, or other travel costs State or local taxes required on warranty repairs Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX™ Diesel Engine Components For trucks equipped with a 6.6L DURAMAX™ Diesel Engine the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this coverage period. The engine parts listed next continue to be covered, subject to a $100.00 deductible, for 5 years or 100,000 miles, whichever comes first.
Vehicle Operation and Care Considering the investment you have made in your Buick, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual. If you have questions on how to keep your vehicle in good working condition, see your Buick dealer, the place many customers choose to have their maintenance work done. You can rely on your Buick dealer to use the proper parts and repair practices.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car and Light Duty Truck equipped with Car and Light Duty Gasoline Engine − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle (powertrain) control module, whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine − 5 years or 50,000 miles, whichever comes first. • Light Duty Truck equipped with Heavy Duty Diesel Engine − 5 years or 100,000 miles, whichever comes first.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The Emission Control System Warranty on your vehicle is issued in accordance with the California Air Resources Board and GM. In California, new motor vehicles must be designed, equipped, and built to meet the state’s stringent anti-smog standards.
• For 8 years or 80,000 miles, whichever comes first: − If the catalytic converter or vehicle, powertrain, control module is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty. • For heavy duty gasoline engine vehicles, the emission warranty period is 5 years or 50,000 miles, whichever comes first. • For heavy duty diesel engine vehicles, the emission warranty period is 5 years, 100,000 miles, or 3,000 hours of operation, whichever comes first.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”.
Throttle Position Sensor Diesel Fuel Temperature Sensor Throttle Position Switch Direct Fuel Injector Assembly (6.
Idle Speed Control Motor Distributor Rotor Intake Manifold * Glow Plug(s) (Diesel) Intake Manifold Tuning Valve Glow Plug Controller (Diesel) Intake Manifold Tuning Valve Relay Glow Plug Relay (Diesel) Supercharger Assembly * Ignition Coil(s) Throttle Body * Ignition Control Module Throttle Body Heater Ignition Timing Adjustment Throttle Closing Dashpot Knock Sensor Turbocharger Assembly * Spark Plug Wires Turbocharger Boost Sensor (6.
Positive Crankcase Ventilation System Oil Filler Cap PCV Filter PCV Oil Separator PCV Valve Exhaust Gas Recirculation System EGR Feed and Delivery Pipes or Cast-in Passages EGR Valve EGR Valve Cooler (6.6L DURAMAX™ Diesel) EGR Vacuum Pump Assembly (6.
Grommets Replacement Parts Hoses The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an emergency, where an authorized dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Buick dealer facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Buick dealer at no charge. Repairs which do not qualify will be charged to you.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have.
Assistance For Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Buick Customer Assistance Center is: 1-800-832-8425 in the United States 1-800-236-3830 in Canada The TTY for the Buick Roadside Assistance Center is: 1-888-889-2438 in the U.S.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Customer Assistance Offices Buick encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Buick, refer to the address below. United States Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 www.Buick.
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