IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2004 Buick Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2005 Buick Warranty and Owner Assistance Information An Important Message to Buick Owners... ............1 Buick’s Commitment to You ................................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ............................
2005 Buick Warranty and Owner Assistance Information Owner Assistance .............................................27 Customer Satisfaction Procedure .......................27 State Warranty Enforcement Laws .....................29 Assistance For Text Telephone (TTY) Users .................................29 Buick Roadside Assistance ...............................29 Buick Courtesy Transportation ...........................29 Warranty Information for California Only ..............
An Important Message to Buick Owners... Buick’s Commitment to You We are committed to assuring your satisfaction with your new Buick. Your Buick dealer also wants you to be completely satisfied and invites you to return for all your service needs both during and after the warranty period. Owner Assistance Your Buick dealer is best equipped to provide all your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 3 years or • 2 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first. 6.
Federal • Gasoline Engines − Defects and performance for cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details. Accessory Coverages All GM accessories sold by GM and parts that are permanently installed on a GM vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty.
6.6L DURAMAX® Diesel Engine Coverage Damage Due to Bedliners For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. A $100.00 deductible per repair visit may apply after the vehicle has been in use for 3 years or 36,000 miles, whichever comes first.
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Damage caused by airborne fallout, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 9 for more details.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • • Loss of vehicle use Inconvenience Storage Payment for loss of time or pay Vehicle rental expense Lodging, meals, or other travel costs State or local taxes required on warranty repairs Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this coverage period. The engine parts listed next continue to be covered, subject to a $100.00 deductible, for 5 years or 100,000 miles, whichever comes first.
Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items. Vehicle Operation and Care Considering the investment you have made in your Buick, we know you will want to operate and maintain it properly.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car and Light Duty Truck equipped with Car and Light Duty Gasoline Engine − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle (powertrain) control module, whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine − 5 years or 50,000 miles, whichever comes first. • Light Duty Truck equipped with Heavy Duty Diesel Engine − 5 years or 50,000 miles, whichever comes first.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The Emission Control System Warranty on your vehicle is issued in accordance with the California Air Resources Board and GM. In California, new motor vehicles must be designed, equipped, and built to meet the state’s stringent anti-smog standards.
• For 8 years or 80,000 miles, whichever comes first: − If the catalytic converter or vehicle, powertrain, control module is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty. • For heavy duty gasoline engine vehicles, the emission warranty period is 5 years or 50,000 miles, whichever comes first. • For heavy duty diesel engine vehicles, the emission warranty period is 5 years, 100,000 miles, or 3,000 hours of operation, whichever comes first.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”.
Programmable Read Only Memory (PROM) Fuel Management System Throttle Position Sensor Common Rail Assembly (6.6L DURAMAX® Diesel) * Throttle Position Switch Diesel Fuel Injection Pump * Vehicle Control Module (VCM) ** Diesel Fuel Injection Pump Timing Adjust Vehicle Speed Sensor Transmission Controls and Torque Management Diesel Fuel Injector Control Module – EDU (6.
Air Management System Throttle Body * Air Cleaner Throttle Body Heater Air Cleaner Diaphragm Motor Throttle Closing Dashpot Air Cleaner Resonator Turbocharger Assembly * Air Cleaner Temp. Compensator Valve Turbocharger Boost Sensor (6.6L DURAMAX® Diesel) Air Intake Ducts Turbocharger Oil Separator Charge Air Control Actuator Turbocharger Thermo Purge Switch Charge Air Control Solenoid Valve Vacuum Pump (6.6L DURAMAX® Diesel) Charge Air Control Valve Ignition System ® Charge Air Cooler (6.
Ignition Control Module Exhaust Gas Recirculation System Ignition Timing Adjustment EGR Feed and Delivery Pipes or Cast-in Passages Knock Sensor EGR Valve Spark Plug Wires EGR Valve Cooler (6.6L DURAMAX® Diesel) Spark Plugs EGR Vacuum Pump Assembly (6.6L DURAMAX® Diesel) Catalytic Converter System Catalytic Converter(s) and Muffler if attached as assembly ** Secondary Air Injection System Exhaust Manifold (7/70 Only Cadillac 4.6L, Grand Prix Right Side 3.8L, U-Van and Aztek 3.
Hybrid Fittings ABS Control Module ** (On Hybrid vehicles only) Gaskets Auxiliary Transmission Pump, Relay, and Circuit Grommets Battery Pack Current Sensor and Circuit Hoses Battery Pack 12V Modules (3) Housings Brake Pedal Switch (PCM ZAB Switch) Mounting Hardware Energy Storage Control Module ** Pipes GMLAN (CAN) Communications Circuit Pulleys Hood Ajar Switch and Circuit Sealing Devices Hybrid Control Module ** Springs SGCM Coolant Circuit (fan and fan relay and pump) Tubes Starter
Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have.
State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Customer Assistance Offices Buick encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Buick, refer to the address below. United States Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 www.Buick.
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