Warranty

An Important Message to Buick Owners...
Buick’s Commitment to You
We are committed to assuring your satisfaction with
your new Buick.
Your Buick dealer also wants you to be completely
satisfied and invites you to return for all your service
needs both during and after the warranty period.
Owner Assistance
Your Buick dealer is best equipped to provide all your
service needs. Should you ever encounter a problem that
is not resolved during or after the limited warranty period,
talk to a member of dealer management. Under certain
circumstances, GM and/or GM dealers may provide
assistance after the limited warranty period has expired
when the problem results from a defect in material or
workmanship. These instances will be reviewed on
a case-by-case basis. If your problem has not been
resolved to your satisfaction, follow the “Customer
Satisfaction Procedure” as outlined under Owner
Assistance on page 29.
We thank you for choosing a Buick.
GM Participation in an Alternative
Dispute Resolution Program
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 29 for information on the
voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
Warranty Service – United States and
Canada
Your selling dealership has made a large investment to
ensure that they have the proper tools, training, and parts
inventory to make any necessary warranty repairs should
they be required during the warranty period. We ask that
you return to your selling dealer for warranty repairs. In
the event of an emergency repair, you may take your
vehicle to any authorized GM dealer for warranty repairs.
However, certain warranty repairs require special tools or
training that only a dealer selling your brand may have.
Therefore, not all dealers are able to perform every
repair. If a particular dealership cannot assist you, then
contact the Customer Assistance Center. If you have
changed your residence, visit any Buick dealer in the
United States or Canada for warranty service.
1