IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2007 Buick Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2008 Buick Limited Warranty and Owner Assistance Information An Important Message to Buick Owners... ............1 Buick’s Commitment to You ................................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ............................
2008 Buick Limited Warranty and Owner Assistance Information Emission Control Systems Warranty ..................16 What Is Covered .............................................16 How to Determine the Applicable Emissions Control System Warranty ...............................16 Federal Emission Control System Warranty .........16 California Emission Control System Warranty .......18 Emission Warranty Parts List ............................20 Replacement Parts ..........................................
An Important Message to Buick Owners... Buick’s Commitment to You We are committed to assuring your satisfaction with your new Buick. Your Buick dealer also wants you to be completely satisfied and invites you to return for all your service needs both during and after the warranty period. Owner Assistance Your Buick dealer is best equipped to provide all your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 16 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first.
California • Gasoline Engines − Defects and performance for cars, light duty, and medium duty truck emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first. − Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Powertrain Coverage Tire Coverage The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section. The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period.
GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only. Towing GM Licensed Accessories are covered under the accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers. 6.
Damage Due to Bedliners Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage and/or squeaks and rattles. Therefore, any damage caused by the bedliner is not covered under the terms of the warranty.
Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • Inconvenience Lodging, meals, or other travel costs Loss of vehicle use Payment for loss of time or pay State or local taxes required on warranty repairs Storage Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with a 6.6L Duramax® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 5 years or 100,000 miles, whichever comes first.
After-Manufacture “Rustproofing” Vehicle Operation and Care Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Considering the investment you have made in your Buick, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface.
Touring Owner Service – Foreign Countries If you are touring in a foreign country and repairs are needed, take your vehicle to a GM dealer facility, preferably one which sells and services Buick vehicles. Once you return to the United States provide your dealer with a statement of circumstances, the original repair order, proof of ownership, and any paid receipt indicating the work performed and parts replaced for reimbursement consideration.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies. All vehicles are eligible for Federal Emissions Control System Warranty Coverage.
Federal Emission Defect Warranty Federal Emission Performance Warranty GM warrants to the owner the following: Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
California Emission Defect and Emission Performance Warranty Coverage • For 8 years or 100,000 miles, whichever comes first for California Low Emission Vehicle 2 (LEV2) vehicles equipped with option code NUA: − If an emission related part listed in this booklet specially noted with 7 years/70,000 miles or 8 years/80,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defect Warranty.
Owner’s Warranty Responsibilities Emission Warranty Parts List As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. The emission parts listed here are covered under the Emission Control System Warranty.
Powertrain Control System Throttle Position Sensor ABS Control Module ** Throttle Position Switch Camshaft Position Actuator * Vehicle Control Module (VCM) ** Camshaft Position Actuator Valve Vehicle Speed Sensor Coolant Level Sensor Wheel Speed Sensor Data Link Connector Transmission Controls and Torque Management Electronic Throttle Control (ETC) Motor GMLAN (CAN) Communications Circuit Engine Control Module (ECM) ** Manual Transmission Clutch Switch Engine Coolant Temperature Sensor Park
Charge Air Control Valve Fuel Management System ® Common Rail Assembly (6.6L DURAMAX Diesel) * Charge Air Cooler (6.6L DURAMAX® Diesel) * Diesel Fuel Injection Pump * Charge Air Cooler Fan Diesel Fuel Injection Pump Timing Adjust Idle Air Control Valve Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Idle Speed Control Motor Diesel Fuel Temperature Sensor Direct Fuel Injector Assembly (6.
Ignition System Diesel Particulate Filter (DPF) * Camshaft Position Sensor(s) Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox, Torrent, Uplander, Montana SV6, Cadillac DTS 4.6L, (Impala, Grand Prix 5.3L right side) and C/K Trucks < 14,000 GVWR 8.
Secondary Air Injection System Energy Storage Control Module ** Air Pump GMLAN (CAN) Communications Circuit Check Valves Hood Ajar Switch and Circuit Evaporative Emission Control System (Gasoline Engines) Hybrid Control Module ** Canister Starter Generator Control Module ** Canister Purge Solenoid Valve Wheel Speed Sensor and Circuits (left and right front) Canister Vent Solenoid SGCM Coolant Circuit (fan and fan relay and pump) Fuel Feed and Return Pipes and Hoses Miscellaneous Items Used wi
Mounting Hardware Replacement Parts Pipes The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an emergency, where an authorized dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Buick dealer facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Buick dealer at no charge. Repairs which do not qualify will be charged to you.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.
State Warranty Enforcement Laws Buick Roadside Assistance Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Special Coverage Adjustment Programs Beyond the Warranty Period Buick is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Buick will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Canada Customer Assistance Centre, CA1-163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Mexico, Central America, and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma #2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F.
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