IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © Buick Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2009 Buick Limited Warranty and Owner Assistance Information An Important Message to Buick Owners... ............1 Buick’s Commitment to You ................................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ............................
2009 Buick Limited Warranty and Owner Assistance Information Owner Assistance .............................................28 Customer Satisfaction Procedure .......................28 State Warranty Enforcement Laws .....................29 Assistance For Text Telephone (TTY) Users .......29 Buick Roadside Assistance ...............................30 Buick Courtesy Transportation ...........................30 Warranty Information for California Only ..............
An Important Message to Buick Owners... Buick’s Commitment to You We are committed to assuring your satisfaction with your new Buick. Your Buick dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Buick dealer is best equipped to provide all your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first. Powertrain • Coverage is for the first 5 years or 100,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 4 years or • 2 50,000 miles, whichever comes first. Rust-through coverage is for the first 6 years, unlimited mileage. 6.
− Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first. California • Gasoline Engines − Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Engine Coverage includes: All internally lubricated parts, the entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors and return line). Also included are all actuators and electrical components internal to the engine (i.e.: Active Fuel Management Valve Lifter Oil Manifold, etc.
Tire Coverage The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details.
6.6L DURAMAX® Diesel Engine Coverage ® For trucks equipped with a 6.6L DURAMAX Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things You Should Know About the New Vehicle Limited Warranty on page 10. Also refer to the appropriate emission control system warranty for possible additional coverages.
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Damage caused by airborne fallout, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 10.
Items such as: • • • • • • • • • • Audio System Cleaning Brake Pads/Linings Clutch Linings Coolants and Fluids Filters Keyless Entry Batteries * Limited Slip Rear Axle Service Tire Rotation Wheel Alignment/Balance ** Wiper Inserts are covered only when replacement or repair is the result of a defect in material or workmanship. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles. Extra Expenses Economic loss or extra expense is not covered.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with a 6.6L Duramax® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 5 years or 100,000 miles, whichever comes first.
After-Manufacture “Rustproofing” Vehicle Operation and Care Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Considering the investment you have made in your Buick, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface.
Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
• Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. − 5 years or 50,000 miles, whichever comes first. Federal Emission Defect Warranty GM warrants to the owner the following: • The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA).
California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
California Emission Defect and Emission Performance Warranty Coverage For cars and trucks with light duty or medium duty emissions: • For 3 years or 50,000 miles (5 years or 50,000 miles for Duramax Diesel), whichever comes first: − If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty.
Owner’s Warranty Responsibilities Emission Warranty Parts List As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. The emission parts listed here are covered under the Emission Control System Warranty.
Powertrain Control System Transmission Controls and Torque Management ABS Control Module ** GMLAN (CAN) Communications Circuit Camshaft Position Actuator * Manual Transmission Clutch Switch Camshaft Position Actuator Valve Park/Neutral Switch Coolant Level Sensor Torque Converter Clutch Solenoids Data Link Connector Torque Converter Clutch Switch Engine Control Module (ECM) ** Transmission Control Module ** Engine Coolant Temperature Sensor Transmission Fluid Temperature Sensor Fuel Control
Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Intake Air Heater Fuel Injector Fuel Pressure Sensor Intake Manifold Gasket (7/70 Only 6.6L DURAMAX® Diesel and Impala with 3.5L or 3.9L *) Fuel Rail Assembly * Intake Manifold Heater Intake Manifold * Fuel Pressure Regulator Intake Manifold Tuning Valve Fuel Temperature Sensor ® Function Block (6.
Knock Sensor Exhaust Gas Recirculation (EGR) System Spark Plug Wires EGR Feed and Delivery Pipes or Cast-in Passages Spark Plugs EGR Valve (7/70 Only Express and Savana with 6.6L DURAMAX® Diesel *) Catalytic Converter System Catalytic Converter(s) and Muffler if attached as assembly * ** EGR Valve Cooler (6.6L DURAMAX® Diesel) * Diesel Exhaust Temperature and Pressure Sensors EGR Vacuum Pump Assembly (6.
Fuel Tank Filler Pipe (with restrictor) Transmission Friction Elements * Fuel Tank Vacuum or Pressure Sensor Transmission Substrate Temperature Sensor Hybrid Miscellaneous Items Used with Above Components are Covered Auxiliary Transmission Fluid Pump * Battery Cooling Fan Battery Pack Control Module (BPCM) ** Battery Pack Current Sensor Brake Pedal Travel Sensor Drive Motors A and B * Drive Motor A and B Resolvers * Drive Motor/Generator Control Module (DMCM - HCP, MCPA, MCPB) ** Belts Boots Clamps C
Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty. For detailed information concerning specific parts covered by these emission control system warranties, ask your dealer.
Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an emergency, where an authorized dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Buick dealer facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Buick dealer at no charge. Repairs which do not qualify will be charged to you.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days.
Buick Roadside Assistance Buick is proud to offer the response, security, and convenience of Buick’s 24-Hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Buick Roadside Assistance Center can be reached by calling 1-800-252-1112. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
• The same nonconformity has been subject to repair four or more times by GM or its agents AND the buyer has notified GM of the need for the repair of the nonconformity. • The vehicle is out of service by reason of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer. NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS: General Motors Corporation P.O.
Canada Customer Communication Centre, CA1-163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Mexico, Central America, and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma #2740 Col. Lomas de Bezares C.P., 11910 Mexico, D.
My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: • • • • My Driveway: Access quick links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.
✍NOTES 34
35
36
