IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
157496 Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2009 Buick Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, and the BUICK emblem are registered trademarks of General Motors. Part No.
2010 Buick Limited Warranty and Owner Assistance Information Important Message to Owners... ........................1 GM’s Commitment ....................1 Owner Assistance ....................1 GM Participation in an Alternative Dispute Resolution Program ................1 Warranty Service – United States and Canada .................1 Warranty Coverage at a Glance ........................2 New Vehicle Limited Warranty ...............................2 Emission Control System Warranty .....................
2010 Buick Limited Warranty and Owner Assistance Information Emission Warranty Parts List ..........................21 Emission Warranty Parts List ...21 Replacement Parts .................25 Maintenance and Repairs ........25 Claims Procedure ...................26 Customer Satisfaction Procedure .........................28 State Warranty Enforcement Laws ...........30 Warranty Information for California Only .................31 Special Coverage Adjustment Programs Beyond the Warranty Period .............
Important Message to Owners... Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure on page 28. Owner Assistance We thank you for choosing GM.
2 Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty truks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 16 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first.
Warranty Coverage at a Glance California • Gasoline Engines − Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first. − Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first. 6.
4 New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
New Vehicle Limited Warranty Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose.
6 New Vehicle Limited Warranty Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. After your New Vehicle Limited Warranty expires, you may still have pro-rated warranty coverage on your original equipment tires by the tire manufacturer. Contact the tire manufacturer of the brand of tires on your vehicle. If necessary, your GM dealer or GM Customer Assistance Center can provide you with the tire manfacturer’s contact information.
New Vehicle Limited Warranty What Is Not Covered Tire and Wheel Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects and tire wear due to misalignment beyond the maintenance period is not covered.
8 New Vehicle Limited Warranty Damage Due to Insufficient or Improper Maintenance Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.
New Vehicle Limited Warranty Maintenance All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.
10 New Vehicle Limited Warranty Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty.
Things to Know About the New Vehicle Limited Warranty 11 Warranty Repairs – Component Exchanges Warranty Repairs – Recycled Materials After-Manufacture “Rustproofing” In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs.
12 Things to Know About the New Vehicle Limited Warranty Paint, Trim, and Appearance Items Maintenance and Warranty Service Records Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items. Retain receipts covering performance of regular maintenance.
Things to Know About the New Vehicle Limited Warranty Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery. For eligible vehicles, this mileage will be added to the mileage limits of the warranty ensuring that you receive full benefit of the coverage.
14 Things to Know About the New Vehicle Limited Warranty Original Equipment Alterations This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by General Motors. Examples of the types of alterations that would not be covered include cutting, welding, or disconnecting of the vehicle’s original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations.
Things to Know About the New Vehicle Limited Warranty Production Changes GM and GM dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.
16 Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Emission Control Systems Warranty • Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. − 5 years or 50,000 miles, whichever comes first. Federal Emission Defect Warranty GM warrants to the owner the following: • • The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA).
18 Emission Control Systems Warranty California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Emission Control Systems Warranty Where a warrantable condition exists, GM will repair your vehicle at no cost to you including diagnosis, parts, and labor. • For 7 years or 70,000 miles, whichever comes first: − If an emission related part listed in this booklet specially noted with coverage for 7 years or 70,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defects Warranty.
20 Emission Control Systems Warranty Any authorized Buick dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions. The applicable warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle is first placed in service as a demonstrator or company vehicle prior to sale at retail, on the date the vehicle is placed in such service.
Emission Warranty Parts List Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”.
22 Emission Warranty Parts List Torque Converter Clutch Switch Transmission Control Module ** Transmission Fluid Temperature Sensor Transmission Gear Selection Switch (Diesel) Transmission Internal Mode Switch Transmission Pressure Control Solenoids Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Intake Air Heater Fuel Pressure Sensor Intake Manifold * Fuel Rail Assembly * Intake Manifold Gasket (7/70 Only 6.
Emission Warranty Parts List Ignition System Diesel Exhaust NOx Sensors Camshaft Position Sensor(s) Diesel Exhaust Temperature and Pressure Sensors Crankshaft Position Sensor(s) Glow Plug(s) (Diesel) Glow Plug Controller (Diesel) Ignition Coil(s) Ignition Control Module Knock Sensor Diesel Particulate Filter (DPF) * Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox and Torrent with 3.4L, DTS, STS, and Lucerne with 4.6L, XLR, Impala and Lacrosse with 5.
24 Emission Warranty Parts List Fuel Level Sensor Energy Storage Control Module ** Fittings Fuel Limiter Vent Valve * Fuel Filler Pipe Adapter Seal Gaskets Fuel Tank(s) * Hybrid Batteries * Grommets Fuel Tank Filler Pipe (with restrictor) Hybrid Battery Temperature Sensors Hoses Fuel Tank Vacuum or Pressure Sensor Hybrid Battery Voltage Sensors Housings SGCM Coolant Circuit (fan and fan relay and pump) Mounting Hardware Hybrid Auxiliary Transmission Fluid Pump * Starter Generator * Batt
Emission Warranty Parts List For detailed information concerning specific parts covered by these emission control system warranties, ask your dealer. Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements.
26 Emission Warranty Parts List If, in an emergency situation, it is necessary to have repairs performed by other than a Buick dealer and you believe the repairs are covered by emission warranties, take the replaced parts and your receipt to a Buick dealer for reimbursement consideration. This applies to both the Federal Emission Defect Warranty and Federal Emission Performance Warranty.
Emission Warranty Parts List For further information or to report violations of the Emission Control System Warranty, you may contact the EPA at: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental Protection Agency Ariel Rios Building 1200 Pennsylvania Avenue, N.W. Washington, DC 20460 For a vehicle subject to the California Exhaust Emission Standards, you may contact the: State of California Air Resources Board Mobile Source Operations Division P.O.
28 Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
Customer Satisfaction Procedure Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 1-800-955-5100 www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors.
30 State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
32 Special Coverage Adjustment Programs Beyond the Warranty Period Buick is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Buick will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Customer Assistance Offices Buick encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Buick, refer to the address below. United States Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 www.Buick.com 1-800-521-7300 1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S.
34 Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Buick Customer Assistance Center is: 1-800-832-8425 in the United States 1-800-263-3830 in Canada The TTY for the Buick Roadside Assistance Center is: 1-888-889-2438 in the U.S.
Online Owner Center Other Helpful Links: Online Owner Center (U.S.) — www.gmownercenter.com/buick Buick — www.buick.com Information and services customized for your specific vehicle — all in one convenient place. Buick Merchandise — www.buickmerchandise.com • Help Center — www.buick.
36 Roadside Assistance Program Buick is proud to offer the response, security, and convenience of Buick’s 24-Hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Buick Roadside Assistance Center can be reached by calling 1-800-252-1112. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
Courtesy Transportation Program If your vehicle requires warranty repairs during the 5 year/100,000 mile warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details. Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
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