IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2010 Buick Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS LLC, GM, BUICK, and the BUICK emblem are registered trademarks of General Motors LLC. Part No.
2011 Buick Limited Warranty and Owner Assistance Information Important Message to Owners... . . . . . . . . . . . . . . . . . . . . . . . GM's Commitment . . . . . . . . . . . . Owner Assistance . . . . . . . . . . . . GM Participation in an Alternative Dispute Resolution Program . . . . . . . . Warranty Service – United States and Canada . . . . . . . . . Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . .
2011 Buick Limited Warranty and Owner Assistance Information Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . What Is Covered . . . . . . . . . . . . . How to Determine the Applicable Emissions Control System Warranty . . . . . . . . . . . . . . . . . . . Federal Emission Control System Warranty . . . . . . . . . . California Emission Control System Warranty . . . . . . . . . 18 18 18 18 20 Emission Warranty Parts List . . . . . . . . . . . . . . . . . . . . .
Important Message to Owners... GM's Commitment GM is committed to assuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance The dealer is best equipped to provide all your vehicle's service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management.
2 Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty truks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 18 for more information. Bumper-to-Bumper (Includes Tires) . Coverage is for the first 4 years or 50,000 miles, whichever comes first. Federal . Powertrain .
Warranty Coverage at a Glance California . Gasoline Engines ‐ Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first. ‐ Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first. . 6.
4 New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
New Vehicle Limited Warranty Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose.
6 New Vehicle Limited Warranty Tire Coverage The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the bumper-to-bumper warranty coverage.
New Vehicle Limited Warranty Examples: Miles Coverage 6,000 100% 12,000 100% 12,001 67% 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% Buick and Cadillac (0% Chevrolet and GMC) This schedule applies to the price of the tires only. GM will cover 100% of the cost to mount and balance the tires replaced under warranty for the full bumper-to-bumper warranty period.
8 New Vehicle Limited Warranty Tire Companies Company Website Toll-Free Number Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644 Continental/General www.generaltire.com www.continentaltire.com 1-800-847-3349 1-800-847-3349 Goodyear/Dunlop www.goodyeartires.com www.dunloptires.com 1-800-321-2136 Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435 Hankook www.hankooktireusa.com 1-877-740-7000 (East) 1-800-426-8252 (West) Kumho www.kumhousa.
New Vehicle Limited Warranty business, loss of goodwill, loss of reputation, punitive or any other damage, cost or loss of any kind.* *Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
10 New Vehicle Limited Warranty Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, or other components after final assembly by GM. Also, damage from improper inflation, overloading, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, improper repair, accident, collision or fire, vandalism or misapplication is not covered.
New Vehicle Limited Warranty Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.
12 New Vehicle Limited Warranty . Tire Rotation Extra Expenses . Wheel Alignment/Balance ** . Wiper Inserts Economic loss or extra expense is not covered. are covered up to the first maintenance inspection period outlined in the Owner Manual. Any replacement at the time of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty.
Things to Know About the New Vehicle Limited Warranty 13 Warranty Repairs – Component Exchanges Warranty Repairs – Recycled Materials After-Manufacture “Rustproofing” In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs.
14 Things to Know About the New Vehicle Limited Warranty possible. Your owner manual has instructions regarding the care of these items. Vehicle Operation and Care Considering the investment you have made in your Buick, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual.
Things to Know About the New Vehicle Limited Warranty Warranty Coverage – Extensions Time Extensions : The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
16 Things to Know About the New Vehicle Limited Warranty Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Things to Know About the New Vehicle Limited Warranty Pre-Delivery Service Production Changes Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery.
18 Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Emission Control Systems Warranty . Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. ‐ 5 years or 50,000 miles, whichever comes first. Federal Emission Defect Warranty GM warrants to the owner the following: . The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA). .
20 Emission Control Systems Warranty California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Emission Control Systems Warranty California Emission Defect and Emission Performance Warranty Coverage . For 3 years or 50,000 miles (5 years or 50,000 miles for Duramax Diesel), whichever comes first: ‐ If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. ‐ If any emission related part on your vehicle is defective, GM will repair or replace it.
22 Emission Control Systems Warranty * PZEV Hybrid Batteries are covered for 10 years or 150,000 miles, whichever comes first. Any authorized Buick dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions.
Emission Warranty Parts List Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”. Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: . .
24 Emission Warranty Parts List Fuel Management System Charge Air Control Actuator Common Rail Assembly (6.6L DURAMAX® Diesel) * Charge Air Control Solenoid Valve Diesel Fuel Injection Pump * Charge Air Cooler * Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Charge Air Cooler Fan Direct Fuel Injector Assembly (6.
Emission Warranty Parts List 25 EGR Vacuum Pump Assembly (6.
26 Emission Warranty Parts List Hybrid Mounting Hardware Auxiliary Transmission Fluid Pump * SGCM Coolant Circuit (fan, fan relay and pump) Battery Cooling Fan Starter Generator * Pulleys Battery Pack Control Module (BPCM) ** Starter Generator Control Module (SGCM) ** Sealing Devices Battery Pack Current Sensor Transmission Substrate Temperature Sensor Tubes Brake Pedal Travel Sensor Drive Motors * Miscellaneous Items Used with Above Components are Covered Drive Motor Resolvers * Belts Dr
Emission Warranty Parts List Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
28 Emission Warranty Parts List Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealer management.
30 Customer Satisfaction Procedure The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days.
State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
32 Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Special Coverage Adjustment Programs Beyond the Warranty Period Buick is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Buick will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
34 Customer Assistance Offices Buick encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Buick, refer to the address below. United States Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 www.Buick.com 1-800-521-7300 1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S.
Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Buick Customer Assistance Center is: 1-800-832-8425 in the United States 1-800-263-3830 in Canada The TTY for the Buick Roadside Assistance Center is: 1-888-889-2438 in the U.S.
36 Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/ buick Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty information, and more Other Helpful Links: Buick — www.buick.com Buick Merchandise — www.buickmerchandise.com Help Center — www.buick.com/ helpcenter . FAQ . Contact Us Online service and maintenance records My GM Canada (Canada) — www.gm.ca . Find Buick dealers for service nationwide .
Roadside Assistance Program Buick is proud to offer the response, security, and convenience of Buick's 24-Hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Buick Roadside Assistance Center can be reached by calling 1-800-252-1112. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
38 Courtesy Transportation Program If your vehicle requires warranty repairs during the 5 year/ 100,000 mile warranty coverage period, alternate transportation and/ or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program . Several transportation options are available. Consult your dealer or refer to the owner manual for details. Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
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