Troubleshooting guide
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System-Related Messages
Memory Failure - Checksum Error*
At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the fi rmware (operation
program) and requires a service call.
Memory Failure - Clock Error*
Contact your dealer or service organization.
GFCI Failure - System Could Not Test/Trip the GFCI
NORTH AMERICA ONLY. May indicate an unsafe installation. Contact your dealer or service organization.
A Pump Appears to have been Stuck ON when spa was last powered
POWER DOWN THE SPA. DO NOT ENTER THE WATER.
Contact your dealer or service organization.
A Pump Appears to be Stuck ON
Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization.
Confi guration Error – Spa will not Start Up
Contact your dealer or service organization.
Memory Warning - Persistent Memory Reset*
Appears after any system setup change. Contact your dealer or service organization if this message appears on more than
one power-up, or if it appears after the system has been running normally for a period of time.
* This message can be reset from the topside panel with any button press.
System-Related Messages
Memory Failure - Checksum Error*
At Power-Up, the system has failed the Program Checksum Test. is indicates a problem with the rmware (operation program) and requires a service call.
Memory Warning - Persistent Memory Reset*
Appears after any system setup change. Contact your dealer or service organization if this message appears on more than
one power-up, or if it appears after the system has been running normally for a period of time.
Memory Failure - Clock Error*
Contact your dealer or service organization.
GFCI Failure - System Could Not Test/Trip the GFCI
NORTH AMERICA ONLY. May indicate an unsafe installation. Contact your dealer or service organization.
A Pump Appears to have been Stuck ON when spa was last powered
POWER DOWN THE SPA. DO NOT ENTER THE WATER.
Contact your dealer or service organization.
System-Related Messages
Memory Failure - Checksum Error*
At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the fi rmware (operation
program) and requires a service call.
Memory Failure - Clock Error*
Contact your dealer or service organization.
GFCI Failure - System Could Not Test/Trip the GFCI
NORTH AMERICA ONLY. May indicate an unsafe installation. Contact your dealer or service organization.
A Pump Appears to have been Stuck ON when spa was last powered
POWER DOWN THE SPA. DO NOT ENTER THE WATER.
Contact your dealer or service organization.
A Pump Appears to be Stuck ON
Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization.
Confi guration Error – Spa will not Start Up
Contact your dealer or service organization.
Memory Warning - Persistent Memory Reset*
Appears after any system setup change. Contact your dealer or service organization if this message appears on more than
one power-up, or if it appears after the system has been running normally for a period of time.
* This message can be reset from the topside panel with any button press.
System-Related Messages
Memory Failure - Checksum Error*
At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the fi rmware (operation
program) and requires a service call.
Memory Failure - Clock Error*
Contact your dealer or service organization.
GFCI Failure - System Could Not Test/Trip the GFCI
NORTH AMERICA ONLY. May indicate an unsafe installation. Contact your dealer or service organization.
A Pump Appears to have been Stuck ON when spa was last powered
POWER DOWN THE SPA. DO NOT ENTER THE WATER.
Contact your dealer or service organization.
A Pump Appears to be Stuck ON
Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization.
Confi guration Error – Spa will not Start Up
Contact your dealer or service organization.
Memory Warning - Persistent Memory Reset*
Appears after any system setup change. Contact your dealer or service organization if this message appears on more than
one power-up, or if it appears after the system has been running normally for a period of time.
* This message can be reset from the topside panel with any button press.
System-Related Messages
Memory Failure - Checksum Error*
At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the fi rmware (operation
program) and requires a service call.
Memory Failure - Clock Error*
Contact your dealer or service organization.
GFCI Failure - System Could Not Test/Trip the GFCI
NORTH AMERICA ONLY. May indicate an unsafe installation. Contact your dealer or service organization.
A Pump Appears to have been Stuck ON when spa was last powered
POWER DOWN THE SPA. DO NOT ENTER THE WATER.
Contact your dealer or service organization.
A Pump Appears to be Stuck ON
Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization.
Confi guration Error – Spa will not Start Up
Contact your dealer or service organization.
Memory Warning - Persistent Memory Reset*
Appears after any system setup change. Contact your dealer or service organization if this message appears on more than
one power-up, or if it appears after the system has been running normally for a period of time.
* This message can be reset from the topside panel with any button press.