Troubleshooting guide

any spa returned that is more than seven years after its purchase date. If the entire spa is
sent to the factory for repair, all costs of removing and re-installing the spa at spa owner’s
location will be the responsibility of the spa owner. Repair or replacement, as described
above, shall be Bullfrog’s sole liability for any breach of this limited warranty.
Exclusions
• The spa has been subject to alteration, neglect, misuse or abuse.
• Any repairs are attempted by anyone other than an authorized agent
of Bullfrog.
• The spa has been used in a non-residential application or in an
application for which it was not designed.
• Damage is caused by an Act of God or any other cause beyond the
control of Bullfrog.
• Damage is caused by the addition or use of any non-approved
mechanical or electrical component, or chemical substance.
• Damage is caused by shipping, moving, mishandling, improper
installation or electrical hook-up by someone other than Bullfrog.
• Damage to the spa shell is caused by excessive heat buildup due
to failure to cover spa while empty of water and/or exposed to direct sunlight.
• Damage is caused by operating the spa outside the water
temperature range of 32°F-120°F (0°C-49°C).
• Damage is caused by improper maintenance of spa water chemistry
or by allowing undissolved spa chemicals to lie on the spa’s surface.
• Damage is caused by failure to install, maintain and operate the spa
in accordance with the recommendations contained in the Bullfrog Owner’s Manual,
Pre-Delivery Guide or any other printed instructions, notice or bulletin from Bullfrog.
This Bullfrog Spa limited warranty is void if any of the following occur:
Warranty Performance
Bullfrog or its authorized agent will repair or replace any malfunction or defective compo-
nent on the Bullfrog Spa that is covered under the terms of this limited warranty and was
purchased from an authorized Bullfrog spa dealer.
In doing so, Bullfrog reserves the right, at its option, to either repair or replace
the defective spa or component.
If Bullfrog Spas determines that the repair of the defect is not feasible, we
reserve the right to instead provide a replacement spa equal in value to the original purchase
price of the defective spa. In such an event costs for removal of the defective spa, shipping
costs of the replacement spa and delivery will be the responsibility of the spa owner. After
seven years from the original spa purchase date the defective spa must be sent to Bullfrog
for repair in the event of a structure or frame failure. Bullfrog reserves the right to use ei-
ther new or reconditioned replacements components. In some situations, the servicing dealer
may charge you a reasonable travel mileage fee. Any repair or replacement shall provide no
new warranty coverage, but shall retain only the remaining portion of the original product’s
warranty.
Bullfrog’s Lifetime warranties provide coverage solely to the original retail pur-
chaser of the spa and extend only for the length of his or her lifetime. If the original retail
purchaser is not a natural person (i.e. Corporation, L.L.C., Family Trust, etc.), “life of the
purchaser” shall mean ten years.
To obtain warranty service, contact your authorized Bullfrog Spa Dealer or
Bullfrog and submit proof of purchase. Any defective spa or component sent directly to the
factory for warranty repair must be pre-authorized by Bullfrog and must be freight prepaid.
Return freight will be paid by Bullfrog on all warranted components and spas, excluding
A, R & SPORTX SERIES
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