Instruction Manual

Product support
Help is always at hand
Product support40
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
Troubleshooting
If you still have a problem with your appliance after checking these basic troubleshooting steps, please
contact an authorised service person or qualified technician.
Problem Possible Cause Solution
The hob or cooking
zones cannot be
switched on.
There is no power supply.
Check the household fuse for the appliance.
Check whether there is a power cut by trying other
electronic appliances.
Oven does not
switch on.
Power is switched off.
Check whether there is power supplied. Also check that
other kitchen appliances are working.
No heat or oven
does not warm up.
Oven temperature control is incorrectly
set.
Oven door has been left open.
Check the oven temperature control knob is set
correctly.
Cooking is uneven
within the oven.
Oven shelves are incorrectly positioned.
Check that the recommended temperatures and shelf
positions are being used.
Do not frequently open the door unless you are cooking
things that need to be turned. If you open the door
often, the interior temperature will be lower and this
may affect the results of your cooking.
Oven light (if
available) does not
operate.
Lamp has failed.
Electrical supply is disconnected or
switched off.
Replace lamp according to the instructions.
Make sure the electrical supply is switched on at the wall
socket outlet.
The timer buttons
cannot be pressed
properly.
There is foreign matter caught between
the timer buttons.
Touch model: there is moisture on the
control panel.
The key lock function is set.
Remove the foreign matter and try again.
Remove the moisture and try again.
Check whether the key lock function is set.
The oven fan (if
available) is noisy.
Oven shelves are vibrating.
Check that the oven is level.
Check that the shelves and any bake ware are not
vibrating or in contact with the oven back panel.
Transport
If you need to transport the product, use the original product packaging and carry it using its original case. Follow
the transport signs on the packaging. Tape all independent parts to the product to prevent damaging the product
during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance, especially the external
surfaces of the product, is protected against external threats.