VIVE Pro HMD User guide
Contents Contents Unboxing What's inside the box? 5 What are the system requirements? 5 Headset and link box Headset 6 Link box 22 Product care and repair 25 Troubleshooting 31 Base stations About the VIVE base stations 36 Installing the base stations 37 Tips for setting up the base stations 39 Using the mounting kit 40 Updating base station firmware via cable connection 41 Updating base station firmware via Bluetooth 41 What does the status light on the base stations mean? 43
Contents Setting up a room-scale play area 55 Resetting the play area 55 Verifying your setup 56 After setting up, how do I turn the VIVE system on? 56 What is the recommended space for the play area? 57 Can I include space occupied by furniture for the play area? 57 Will VR apps for seated/standing-only experiences work with room-scale setup? 57 How do I resolve download errors during VIVE Setup installation? 57 I can't complete the room setup.
About this guide About this guide In this user guide, we use the following symbols to indicate useful and important information: This is a note. A note often gives additional information, such as what happens when you choose to do or not to do a certain action. A note also provides information that may only be applicable to some situations. This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you know of an option that you may find helpful.
Unboxing Unboxing What's inside the box? Your VIVE Pro HMD comes with the following items, which you'll use to experience immersive VR environments: Main component Accessories Headset § Headset cable (attached) § Face cushion (attached) § Cleaning cloth § Earphone hole cap (2) Link box § Power adapter § DisplayPort™ cable § USB 3.0 cable § Mounting pad You can also find documentation in the box, such as the Safety and regulatory guide and warranty card.
Headset and link box Headset and link box Headset About the VIVE Pro HMD The headset is your window to the VR environment. The headset has sensors that are tracked by the base stations. The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, including the proximity sensor.
Headset and link box Back 1 Headset cable clip 2 Headset cable 3 Volume button 4 Adjustment dial 5 Head pad 6 Mic mute button Bottom and inner 1 Nose rest 2 Lens distance button 3 Mic 4 Interpupillary distance (IPD) knob 5 Face cushion 6 Proximity sensor 7 Lenses
Headset and link box Putting on the VIVE Pro HMD Before putting on the headset, make sure that you've peeled off the protective film from the lenses. 1. Loosen the strap by rotating the adjustment dial counter-clockwise, and then detach the Velcro fastener on the top band. 2. Press the headset towards your eyes, and then slide the strap around the back of your head.
Headset and link box 3. Rotate the adjustment dial clockwise until the headset fits snugly, and then reattach the Velcro fastener on the top band.
Headset and link box 4. Adjust the earphones to a comfortable position over your ear, and then press the earphones towards your ears until they're properly in place. 5. Make sure that the headset cable passes through the cable clip at the back of the headset, and is positioned straight down your back. When taking the headset off, remember to loosen the strap first by rotating the adjustment dial counter-clockwise.
Headset and link box Adjusting the IPD on the headset Interpupillary distance (IPD) is the distance between the center of the pupils in your eyes. A quick way to get an estimate is by facing a mirror and holding a millimeter ruler against your brow. Use this measurement as a guide to adjust the distance between the lenses of the headset so that you'll have a better viewing experience. To change the distance between the lenses, rotate the IPD knob.
Headset and link box Can I wear my prescription glasses while using VIVE Pro? Most glasses fit inside the headset. If you wear large prescription glasses, adjust the lens distance to increase the space in the headset. Make sure that no part of your glasses scratch the headset lenses. Adjusting the lens distance on the headset If you wear large prescription glasses or have long eyelashes, you may need to increase the lens distance further from your face.
Headset and link box Replacing the face cushion You can remove the face cushion to clean it. For more information, see Cleaning the face cushion on page 26. 1. To remove the face cushion, peel off starting from both ends of the face cushion until it detaches from the headset. 2. To replace the face cushion, insert the tab on the face cushion into the slot on the headset, and then align the hook and loop strips.
Headset and link box Connecting a USB device to the VIVE Pro HMD You can connect a USB Type-C compatible third-party device to VIVE Pro HMD using a USB cable. 1. Peel off the face cushion starting from both ends until it detaches from the headset. 2. Pry open the compartment cover from its flap, and then pull the cover out to access the ports on the headset.
Headset and link box 3. Insert the cable connector of the device to the USB Type-C port on the headset. 4. Align and push the tabs of the compartment cover onto their corresponding holes. 5. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips. 6. Connect the other end of the USB cable to the third-party device.
Headset and link box Removing the headset earphones If you need to, you can remove the headset earphones. 1. Peel off the side cushions on the strap near the earphones. 2. Use a cross-shaped screwdriver (PH00) to detach the earphone from the strap.
Headset and link box 3. Gently pull each earphone until it detaches from the strap and then set it aside. 4. Replace the cap with the screw you removed earlier. After detaching the earphones, make sure to put it in a safe place. Do not squeeze or press down the earphones. When storing, do not put the earphones under a heavy object that could press or squeeze them down.
Headset and link box Replacing the headset earphones You can use your own USB Type-C compatible audio earphones with the VIVE Pro HMD. If you want to use compatible 3.5mm audio earphones, you'll need a type-C to 3.5mm audio adapter. 1. Remove the headset earphones first, otherwise audio will still come out from it. For details, see Removing the headset earphones on page 16. 2. Peel off the face cushion starting from both ends until it detaches from the headset.
Headset and link box 3. Pry open the compartment cover from its flap, and then pull the cover out to access the ports on the headset. 4. Insert the cable connector of your earphones on the USB Type-C port.
Headset and link box 5. Align and push the tabs of the compartment cover onto their corresponding holes. 6. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips. Reattaching the head pad on the headset strap Always make sure that the head pad is attached to the headset. 1. Hold the headset upside down. 2. Pin the head pad's right-most tab with its corresponding slot on the headset strap.
Headset and link box 3. Press the tabs on the head pad's right side into the slots on the headset strap to lock the tabs in place. 4. Gently bend the base of the head pad's left side to align its tabs with the slots on the headset strap. 5. Press the tabs on the head pad's left side into the slots on the headset strap to fully attach the head pad. Updating headset firmware 1. From your computer, open the SteamVR app. 2.
3. Headset and link box Click Update headset firmware. The firmware update will start automatically. Do not unplug any cables from the headset, link box, or your computer any time before the firmware update is complete. Doing so could result in a firmware error. 4. When the update is complete, click Done.
Headset and link box 4 DisplayPort port 5 USB 3.0 port Connecting the headset to your computer 1. Connect the USB 3.0 cable, DisplayPort cable, and power adapter cable on their corresponding slots on the link box. 2. Plug the power adapter into an electrical outlet. 3. Insert the opposite end of the USB 3.0 cable on your computer's USB port. 4. Insert the DisplayPort cable end to the DisplayPort port on your computer's graphics card where the monitor is also connected.
Headset and link box Can I use a laptop with VIVE Pro? As long as your laptop meets the system requirements, you can use it with VIVE Pro. If your laptop does not have a DisplayPort port but has a Mini DisplayPort port instead, you can purchase a Mini DisplayPort-to-Mini DisplayPort 1.2 or newer cable, and then connect it to the link box and to your laptop. Make sure that the cable you purchase supports Ultra High Definition (UHD) 4K @ 60Hz or higher. This workaround does not guarantee compatibility.
Headset and link box Product care and repair Caring for your VIVE Pro Follow these tips to properly care for your VIVE Pro. § Keep the headset lenses away from sharp objects, including cable tips. This will prevent the headset lenses from being scratched. § When not in use, store the headset with the lenses pointed away from direct sunlight. Failure to do so may damage the headset display.
Headset and link box Cleaning the face cushion 1. Before cleaning the face cushion, remove it first from the VIVE Pro headset. For details, see Replacing the face cushion on page 13. 2. When cleaning the face cushion, remember to: § Dampen a clean smooth cloth with cold water and gently wipe the area you want to clean. § Air dry at room temperature. Don't tumble dry, iron, or expose it to direct sunlight. § Don't scrub, wring, or bleach. § Don’t dip or soak in water. Cleaning the headset lenses 1.
Headset and link box How do I prepare the headset if I'm returning it for repair? Before sending in the headset for repair, remove the following accessories and store them for safekeeping: 1 Face cushion 2 Compartment cover 3 Headset cable Follow these steps to properly detach the accessories from the headset: § Peel off the face cushion starting from both ends until it detaches from the headset.
Headset and link box § Unplug the headset cable.
Headset and link box How do I reassemble the headset after repair? After receiving your repaired headset, properly attach the accessories before using your headset again. Reconnect the headset cable. 1. Press and hold the lens distance button on the headset, and then pull out the visor to its farthest point. For an easier access to the connector slots, pull up the headset strap. L § L 2.
Headset and link box L 30 L 5. Loop the cable around the band of the strap next to it. The stopper on the headset cable should be positioned before the ridge. Make sure that the headset cable passes through the ridge and the cable clip at the back of the headset. § Replace the compartment cover. Align the tabs on the cover with the holes on the compartment, and then push the cover until it snaps in place. § Reattach the face cushion.
Headset and link box Troubleshooting What can I do to troubleshoot the headset? Try these troubleshooting suggestions. Option Description Check the headset’s LED status § If the LED is not lit, try connecting the link box to a different power outlet. § If the LED is dim green, the headset is on standby mode. Activate it by moving the headset or starting a VR app. § If the LED is red, check if you're encountering a cable connection or driver error. For more information, you may refer to this article.
Headset and link box What can I do when the status light on the headset indicates an error? If you see that the status light is red, try these methods to resolve the issue: § Disconnect and reconnect the headset cable on the link box. § Check that the cables between the link box and your computer are properly connected. Disconnect and reconnect the cables as needed. § Restart the link box by pressing the Power button to turn it off, and then pressing the Power button again to turn it back on.
Headset and link box 3. Restart the link box by pressing the Power button to turn it off, and then pressing the Power button again to turn it back on. On your computer, you might see a notification that drivers are being installed. Wait for the installation to finish. 4. Restart the SteamVR app. If you still get a similar error, repeat the steps again. You can also check if you're encountering a USB-related issue. For more details, see My headset can't be detected due to a USB port issue.
Headset and link box I'm experiencing skipped frames. What could I do? If you've installed software in your computer that automatically adjusts the display (such as for night mode), it may be causing the conflict. To resolve the issue, disable the software that may cause the conflict (such as f.lux or Prismatik) when using VIVE. I'm seeing drifting motion or floating objects in VR. What could I do? Try these troubleshooting suggestions.
Headset and link box What should I do if there's cracking noise from the headset earphones? When this happens after the headset reactivates from standby mode, unplug and replug the USB 3.0 cable on the link box. What can I do if the headset connection status is unstable? Make sure that you're not connecting to a USB port on your computer that's labeled for a specific function, such as for USB BIOS Flashback, by its manufacturer. When the issue happens, try connecting to another USB 3.
Base stations Base stations About the VIVE base stations The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. § The base stations beam signals to the headset and controllers. Do not cover the front panel with any material. § When the base stations are turned on, they may affect some nearby infrared sensors, such as those used by an IR TV remote control.
Base stations Installing the base stations The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Before installing the base stations, decide first whether you want to set up a room-scale or seated/standing-only play area. See Planning your play area on page 52. During unboxing, remove the thin film that covers the front panel of the base stations. 1. Mount the base stations diagonally at opposite corners of your space.
Base stations Once turned on, do not move or adjust the angles of the base stations as it could disrupt the tracking process. Otherwise, you will need to set up the play area again.
Base stations Tips for setting up the base stations The hardware may be purchased separately from the Accessories tab on www.vive.com/product/. You may set up the base stations in a way that's suitable for your place. For best results, you may follow these recommendations: § Mount the base stations diagonally and above head height, ideally more than 2 m (6 ft 6 in). § Secure the base stations in a location where they can't be easily jostled or moved.
Base stations Using the mounting kit For best results, install the base stations using a mounting kit. If you previously bought firstgeneration VIVE hardware, the mounting kit is provided as an in-box item. Otherwise, you can separately purchase a similar mounting kit from a third-party supplier. You will need a screwdriver or drill to install the mounts. Ask a professional for help when using power tools. 1. Mark where you want to install each of the mounts on your wall, and then screw the mounts in.
Base stations Updating base station firmware via cable connection The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. 1. From your computer, open the SteamVR app. 2. If you see the icon, mouse over it to check if the firmware is out of date. If so, click Update base station firmware. 3. Unplug the base stations from their power adapters, and then carefully unmount them. 4.
7. Base stations Do one of the following: § Click Devices. Click Update Firmware, and then select the base stations. § If you see the icon, mouse over it to check if the firmware is out of date. If so, click Update base station firmware. 8. Follow the on screen instructions to complete the process. Do not unplug the power cable any time before the firmware update is complete. Doing so could result in a firmware error.
Base stations What does the status light on the base stations mean? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. The status light shows: § Green when the base station is in normal mode § Blue when the base station is waiting to stabilize. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration.
Base stations No, they are not compatible. SteamVR Tracking 2.0 Base Stations have a different method of syncing. Use only the same versions of the base stations in your play area so that your setup will work correctly. Which VIVE hardware are compatible with my base stations? Use only the same version of base stations together. Different base station versions are not interchangeable.
Base stations Are the base stations covered by warranty if accidentally damaged? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Please follow the recommended setup instructions for the base stations carefully, since product warranty does not cover accidental damage. Stop using the base stations if they are damaged, especially if its front panels are cracked. When VIVE Pro is in use, my TV remote isn't working.
Controllers Controllers About the VIVE controllers The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Use the controllers to interact with objects in the VR world. The controllers have sensors that are tracked by the base stations. The sensors on the controllers are sensitive. Do not cover or scratch the sensor lenses.
Controllers 7 Trigger 8 Grip button Charging the controllers The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. You can check the battery level of the controllers when no apps are running, or when the System Dashboard is up. When the battery is low, the indicator will show a single red dot . Charge each controller using the provided power adapters and USB cables.
Controllers Attaching the lanyards to the controllers The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Using the lanyards may help prevent the controllers from accidentally being dropped; however, please do not fling or violently throw the controller because the lanyard may break. 1. While holding the controller, insert the lanyard’s thread from the top to the bottom hole. 2.
Controllers What does the status light on the controllers mean? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/.
Controllers What can I do if the controller's trackpad is oversensitive? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Check if there's a firmware update available for the controllers. After which, re-calibrate the controller by doing these steps: 1. From your computer, open the SteamVR app. 2. Right-click on the 3. Follow the onscreen prompts to complete the calibration process. icon, and then click Calibrate controller.
Controllers My controller won't turn on after I accidentally unplugged it during firmware update. What should I do? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Do the following steps to recover your controller from bootloader mode. 1. Using a micro-USB cable, connect the controller to one of your computer's USB ports. 2. From your computer, open the SteamVR app. 3.
Play area Play area What is the play area? The play area sets the virtual boundaries of VIVE Pro. Your interaction with VR objects happen within the play area. VIVE Pro is designed for room-scale setup, but you can also use it for standing and seated experiences. Planning your play area Before choosing your setup, make sure that you have enough space. Room-scale setup needs a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft).
Play area Seated and standing experiences do not have space requirements. Examples of seated/standing setup: Choosing the play area Find a space that you will designate as the play area. For best results, do the following: § Move furniture and other obstacles (like pets) out of the play area. § Place your computer next to your play area. The headset cable extends around 5 m (16 ft 4 in) from your computer. § Make sure that there are power outlets close to where you mount the base stations.
Play area Setting up VIVE Pro HMD for the first time Before you can use VIVE Pro HMD, you’ll need to complete the setup process, which includes installing VIVE and SteamVR software, setting up the hardware, and defining your play area. To start the setup process, download the setup file on your computer from: www.vive.com/setup/vive-pro-hmd/ Run the setup file and follow the prompts to complete the process.
Play area Setting up a room-scale play area Choose to set up a room-scale play area to enjoy moving around and fully engage with the VR experience. 1. From your computer, open the SteamVR app. 2. Click 3. Review the prompts and follow the on-screen instructions to complete the process. , and then select Run Room Setup Room-scale. When tracing the boundaries of the play area, make sure that the floor is cleared.
Play area Verifying your setup Once you've completed the VIVE setup process, you can now put on the headset and hold the controllers to start exploring VR. While you're in the play area, the headset and the controllers should remain at least 0.5 m (1 ft 7 in) and no further than 5 m (16 ft 4 in) away from a base station. This will ensure that the devices are properly tracked within the base station’s 120-degree field of view.
Play area What is the recommended space for the play area? Movement within a diagonal area of up to 5 m (16 ft 4 in) is supported. For example, a 3.5 m x 3.5 m (around 11 ft 5 in x 11 ft 5 in) space. For room-scale setup, a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft) is required. There's no minimum for seated and standing experiences. Can I include space occupied by furniture for the play area? It is not recommended to do so.
Settings Settings Audio settings What are the audio settings? Take control of how you experience sound while you're in VR. Change the Audio mode to suit your context. You can select either of the following options: Default Choose this to revert to the original settings. Conversational Choose this if you need to talk and listen to other people even while in VR. The sound source in VR will be directed to foreground, while the headset mic will be active to let you hear conversations in the room.
Settings Enhancing the sound quality of third-party earphones Enable Sound Boost to enhance the sound output while you're using third-party highimpedance earphones with the headset. § Remove the built-in earphones from the headset before using your own earphones. To find out how, see Removing the headset earphones on page 16. § You need a type-C to 3.5mm adapter to use third-party earphones. 1. While in VR, go to the Vive Dashboard. 2. On the right panel, under 3. Select Sound Boost. 4.
Settings 4. Drag the sliders to change the color and opacity. 5. To show a constant visual reference of your floor while in VR, select Floor bounds always on. Changing the default background display When you turn on the VIVE system, the first you'll see is a default background display. It's the same background that shows when you select Room view in System Dashboard. . 1. From the System Dashboard, select 2. Select In-Headset. 3. Under Background style, select Image. 4.
Settings Phone notifications Downloading and installing the VIVE phone app Before downloading the VIVE app, please make sure that your phone meets the minimum system requirements indicated on the VIVE app's download page. 1. On your phone, open the Play Store or App Store apps. 2. Search for Vive. 3. Download and install the VIVE app. Pairing your phone with VIVE Pair your phone with the VIVE system to start receiving notifications while you're on VR. 1.
Settings Receiving notifications while in VR Don't worry about missing important notifications. While you're in any VR app, you'll see a notification when you have an incoming call, message, or upcoming calendar event. To receive notifications while in VR, you need to pair your phone with VIVE Pro first. To find out how, see Pairing your phone with VIVE on page 61. To receive or open the notification, press the System button.
Settings Unpairing your phone with VIVE You can only use one phone at a time with your VIVE Pro. Unpair your current phone first if you need to use another phone with VIVE Pro. 1. On your phone, open the VIVE app. 2. Do one of the following: § Android users: Tap Settings, and then tap Unpair. § iOS users: Switch to the Settings tab, and then tap Forget this device. You can also unpair your phone through your computer's VIVEPORT app. Click click Unpair under Phone.
Settings Checking for firmware updates Firmware updates include improved features and bug fixes. 1. From your computer, do one of the following: § On the SteamVR status window, mouse over on any of the hardware icons to check if the firmware is out of date, and then select to update the firmware. § On the SteamVR app, click 2. , and then click Devices Update firmware. Follow the prompts on the screen.
Settings 4. Click the Power Management tab, and then de-select Allow the computer to turn off this device to save power. 5. Unplug and re-plug the power cable on the link box. 6. Restart the SteamVR app. For more information, you may refer to the SteamVR Troubleshooting page. How can I opt-in to SteamVR Beta? 1. From your computer, open the Steam app. 2. Under Library, right-click SteamVR, and then click Properties. 3. Select the Betas tab. 4.
Trademarks and copyrights Trademarks and copyrights ©2018 HTC Corporation. All Rights Reserved. VIVE, the VIVE logo, HTC, the HTC logo, and all other HTC product and service names are trademarks and/or registered trademarks of HTC Corporation and its affiliates in the U.S. and other countries. Steam, the Steam logo and SteamVR are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries.
Index Index A P Audio mode 58 Phone notifications - checking 62 - choosing 61 - editing replies 62 - receiving 62 Play area - about 52 - choosing 53 - room-scale 55 - setting up 52 - standing/seated experience 54 - verifying the setup 56 B Base stations - about 36 - installing 37 - mounting with the kit 40 - setup tips 39 C Chaperone 59 Controllers - about 46 - attaching lanyards 48 - charging 47 - pairing with the headset 47 - turning on or off 47 F Firmware updates 64 H Headset - about 6 - adj
