User Manual
Table Of Contents
- Unboxing
- Headset and link box
- Headset
- About the VIVE Pro HMD
- Putting on the VIVE Pro HMD
- Adjusting the IPD on the headset
- Can I wear my prescription glasses while using VIVE Pro?
- Adjusting the lens distance on the headset
- Replacing the face cushion
- Connecting a USB device to the VIVE Pro HMD
- Removing the headset earphones
- Replacing the headset earphones
- Reattaching the head pad on the headset strap
- Updating headset firmware
- What does the status light on the headset mean?
- What is the dual camera used for?
- Link box
- Product care and repair
- Troubleshooting
- What can I do to troubleshoot the headset?
- What can I do when the status light on the headset indicates an error?
- What should I do if the headset is not tracked?
- My headset display is blurry. What should I do?
- What can I do to resolve the "headset not found" error?
- My headset can't be detected due to a USB port issue. What should I do?
- After upgrading to Windows 10, VIVE shows as the computer's main monitor. What should I do?
- I'm experiencing skipped frames. What could I do?
- I'm seeing drifting motion or floating objects in VR. What could I do?
- Can I use the type-C USB earphones that came with my HTC phone?
- Is there a way to also hear from the computer what's in VR?
- What can I do if the headset's dual camera won't turn on?
- What should I do if there's cracking noise from the headset earphones?
- What can I do if the headset connection status is unstable?
- The headset display suddenly turns blank. What can I do?
- Headset
- Base stations
- About the VIVE base stations
- Installing the base stations
- Tips for setting up the base stations
- Using the mounting kit
- Updating base station firmware via cable connection
- Updating base station firmware via Bluetooth
- What does the status light on the base stations mean?
- What should I do if any of the base stations is not detected?
- Can I use the older version of the base stations together with SteamVR Tracking 2.0 Base Stations?
- Which VIVE hardware are compatible with my base stations?
- Do I need to use the sync cable?
- Are the base stations covered by warranty if accidentally damaged?
- When VIVE Pro is in use, my TV remote isn't working. What can I do?
- Controllers
- About the VIVE controllers
- Charging the controllers
- Turning the controllers on or off
- Pairing the controllers with the headset
- Attaching the lanyards to the controllers
- Updating controller firmware
- What does the status light on the controllers mean?
- What should I do if any of the controllers is not tracked?
- How do I know which of the controllers is not being tracked?
- What can I do if the controller's trackpad is oversensitive?
- What should I do if my controller won't turn on?
- The controller automatically turns off. What should I do?
- My controller won't turn on after I accidentally unplugged it during firmware update. What should I do?
- Play area
- What is the play area?
- Planning your play area
- Choosing the play area
- Setting up VIVE Pro HMD for the first time
- Setting up a standing-only play area
- Setting up a room-scale play area
- Resetting the play area
- Verifying your setup
- After setting up, how do I turn the VIVE system on?
- What is the recommended space for the play area?
- Can I include space occupied by furniture for the play area?
- Will VR apps for seated/standing-only experiences work with room-scale setup?
- How do I resolve download errors during VIVE Setup installation?
- I can't complete the room setup. What should I do?
- Settings
- Audio settings
- System Dashboard settings
- VIVEPORT app settings
- Phone notifications
- Downloading and installing the VIVE phone app
- Pairing your phone with VIVE
- Choosing which notifications to receive on VR
- Receiving notifications while in VR
- Checking your notifications
- Editing or adding message replies (Android users)
- Unpairing your phone with VIVE
- What types of phone notifications can I receive on VIVE Pro?
- Can I receive notifications from more than one phone on VIVE Pro?
- What features of the VIVE phone app are not supported in the iOS version?
- SteamVR
- Trademarks and copyrights
- Index
What can I do if the controller's trackpad is
oversensitive?
The hardware may be purchased separately from the Accessories tab on www.vive.com/
product/.
Check if there's a firmware update available for the controllers. After which, re-calibrate the
controller by doing these steps:
1. From your computer, open the SteamVR app.
2. Right-click on the icon, and then click Calibrate controller.
3. Follow the onscreen prompts to complete the calibration process.
For more information, you may refer to the SteamVR Troubleshooting page.
What should I do if my controller won't turn on?
The hardware may be purchased separately from the Accessories tab on www.vive.com/
product/.
Try these troubleshooting suggestions:
§ Press and hold the System button for at least 5 seconds and see if the controller turns on.
§ Charge the controller using the other cable and adapter, and plug the adapter to a
different power outlet.
§ On the SteamVR dashboard, check if the controllers are detected. If controllers are
detected but the LED light is off, it may indicate an issue with the LED.
§ Check if you have a firmware update that failed. To recover from this error, see My
controller won't turn on after I accidentally unplugged it during firmware update. What
should I do? on page 51.
The controller automatically turns off. What should I do?
The hardware may be purchased separately from the Accessories tab on
www.vive.com/
product/.
Do the following steps to troubleshoot the issue:
1. Make sure that the controller is charged.
2. Check that the status light on the controller shows as green, which means that it is paired
with the headset.
3. Plug the USB cable from the link box into another USB 3.0 port on the computer.
4. Manually update the USB driver on your computer. You can also download and install
official driver updates from the website of your motherboard or USB port manufacturer.
50 Controllers