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ManualsBrandsby Microsoft ManualsAccessoriesXbox One Chat Headset

Xbox One Chat Headset troubleshooting

Controller Replacement If the issue with your controller can't be resolved, you need to get a

replacement in the Device Center. To get started in Device Center, select your Xbox console and

then select Accessories from the list. You’ll need to register your Xbox console if you haven’t

already done so.

Device Center

If you can't hear sound, or if others can't hear you when you use the Xbox One Chat Headset, try

the following solutions first:

 Disconnect the headset or unplug the headset cable from the bottom of the controller, and

then reconnect it firmly to the controller (in the expansion port for a headset or the 3.5-

mm port for a 3.5-mm chat headset).



Summary of content (8 pages)

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Xbox One Chat Headset troubleshooting Controller Replacement If the issue with your controller can't be resolved, you need to get a replacement in the Device Center. To get started in Device Center, select your Xbox console and then select Accessories from the list. You’ll need to register your Xbox console if you haven’t already done so.
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Note If you have a 3.5-mm chat headset, never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.   Make sure the headset is not muted. To do this, check the mute button on the headset controls. (For a headset, the mute button is on the left side of the connector that is plugged into the expansion port of the controller. For a 3.
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   Increase the audio. If you're using a headset plugged into the 3.5-mm port, go to Settings, choose Devices & accessories, and then select your controller and adjust your audio options. Try using a different controller or headset to check for a hardware malfunction. Update your controller to make sure you have the latest software. See Attach an Xbox One Chat Headset to an Xbox One Wireless Controller. If these solutions didn’t solve the problem, use the following troubleshooting solutions.
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Configure your privacy and online safety settings If you hear an echo or noise during gameplay If others can't hear you If these troubleshooting steps didn't solve the problem Examine and clean your Xbox hardware To do this, follow these steps: 1. Examine the headset, the cord, and the connector for visible defects. 2. Make sure that no dirt or debris is on the headset connector. To clean the connector, use a cotton swab dipped in rubbing alcohol. 3.
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2. 3. 4. 5. 6. 7. 8. Press the Xbox button to open the guide. Select Settings. Select All Settings. Under Account, select Privacy & online safety. Select View details & customize. Select Communicate with voice and text. Select specific friends or everybody, depending on who you want that profile to talk to. If you hear an echo or noise during gameplay Note If you hear an echo effect, it often originates from the person who is talking and not necessarily from the person who hears the echo.
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Video: Power cycle your Xbox One console Watch the video Power cycle your Xbox One console. Note This video is available in English only. Solution 3: Re-associate your controller with your profile 1. To return to the Home screen, press the Xbox button to open the guide, and then select Home. 2. Select your gamerpic in the upper-left corner of the screen. 3. Locate your profile and select Choose this person.
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5. Make sure your headset is not muted. Here’s how:  For a headset, check that the orange LED light next to the Mute button is not on.  For a 3.5-mm chat headset, check that the Mute slider on the front of the audio controls in the middle of the headset cable is completely showing green. 6. Make sure the volume is turned up. 7. Speak into the microphone. If your headset is working, you’ll see the ring around your gamerpic light up.
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