User Manual

Troubleshooting Troubleshooting
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Troubleshooting
Before seeking assistance, please review the following problems and solutions. You can also
visit support.nintendo.com for assistance and additional troubleshooting and repair options,
or call 1-800-255-3700.
• Additional information can be found in the WiiU Electronic Manual ( ), Troubleshooting.
• See the Wii Menu Electronic Manual ( ) for more information about using the Wii Menu.
• Review instruction manuals for any games or accessories you are using.
Power supply and operating temperature
The Wii U console won’t turn on.
Are the DC and AC plugs of
the AC adapter fully inserted?
Check the connections to make sure they are fully
inserted (see the WiiU Quick Start Guide).
Is the Power LED of the Wii U
console lit?
If the Wii U console’s power LED does not turn on even
after pressing the Power Button, unplug the AC adapter
from the wall, wait two minutes, and plug it in again.
• If the power LED is blinking red, unplug the AC adapter from
the wall. Make sure that the console is not in a location where
it is exposed to high temperatures and that it has proper
ventilation (at least 4”/10 cm). Wait about two minutes, then
plug the AC adapter back into the outlet and turn the console
power on.
• If the power LED is blinking blue, contact Nintendo Customer
Service (see contact information above).
The Wii U GamePad won’t turn on.
Is the battery depleted?
• Recharge the Wii U GamePad (p. 18).
• If the battery LED blinks orange during charging, or if the
problem continues even after charging, remove the battery
from the GamePad and wait at least 10 seconds, then reinsert
the battery and try turning the GamePad on again (p. 49).
Is the battery correctly
installed?
The Wii U console or Wii U GamePad feel hot to the touch.
Is the system or controller
exposed to high temperatures,
or is the controller being used
for long periods while
charging it?
Such use can cause the system to become hot. Use the sys-
tem and components within the following temperature
recommendations:
WiiU console: 50°-104°F (10°-40°C)
Wii U GamePad: 50°-95°F (10°-35°C)
Wii U Pro Controller: 50°-95°F (10°-35°C)
The Wii U console suddenly shuts off.
Is there dust or other material
clogging or blocking the
console vents?
Unplug the AC adapter for the Wii U console from the wall
outlet, and remove any dust, dirt, or other foreign material
from the vents.
Is the console located where it
can be exposed to high
temperatures?
Move the console away from sources of heat and make
sure there is at least 4” (10 cm) between the console vents
and any walls or other objects.
Is the Wii U console's
automatic shutoff feature
enabled?
If the Auto Power-Down feature is enabled, the system will
automatically turn off if there is no controller input for a set
period of time. You can adjust the period of time in System
Settings on the WiiU Menu, under Power Settings.
Are you using unsupported
USB devices with the WiiU
console?
Make sure you are only using USB devices compatible
with the WiiU console. Visit support.nintendo.com for
more information.
The Wii U console will not turn off (the power LED won’t turn red).
Did you press and hold down
the POWER Button for one
second?
If the power still does not turn off, hold down the Wii U
console Power Button for at least four seconds. (The Power
LED does not completely turn off even when the console is
turned off.)
• You cannot use the Wii U GamePad to turn off the console
power if you are using the Wii Menu or playing a Wii
Game Disc.
Are you pressing the HOME
Button on the GamePad?
The HOME Button on the GamePad does not turn the
Wii U console off. To turn the power off, press the POWER
Button on either the Wii U console or GamePad.
Is Standby Functions
enabled?
If Standby Functions is enabled and the console is turned
off, the Power LED will turn orange if software is in the
process of being downloaded or installed. The power LED
will turn red automatically when this process is complete.
The WiiU GamePad won't turn off.
Did you press and hold down
the GamePad POWER Button
for one second?
If the power does not turn off after holding down the
GamePad POWER Button for one second, then hold the
POWER Button down for at least four seconds.
The Wii U GamePad battery LED does not turn on.
The battery LED will only turn on when charging the battery or when the battery level is low.