Troubleshooting guide

iNetVu Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 43 of 88
Error: 0x9003 Elevation Over Current
a. The Mobile Platform may have been obstructed by a foreign object and does not have
enough clearance to elevate up or down. Ensure that the path of the Elevation arm has
enough clearance for free movement.
b. Go to Maintenance. Ensure Elevation Current and Speed is the default value (verify with
7000 Controller Manual).
c. If the Low Platform Current is at default the Current can be increased in increments of 1.0
to resolve this issue.
d. If this issue persists, please provide C-COM support with the log file so they may further
diagnose this issue.
Error: 0x9004 Azimuth Over Current
a. The Mobile Platform may have been obstructed by a foreign object and does not have
enough clearance to rotate left or right. Ensure that the Azimuth path has enough
clearance for free movement.
b. Go to Maintenance. Ensure Azimuth Current and Speed is the default value (verify with
7000 Controller Manual)
c. If the Mobile Platform physically moves, but the angle doesn’t change, then it may be a
problem related to the potentiometer.
d. Remove the Azimuth Motor and inspect the gears on the motor and housing. Manually (by
hand) rotate the platform on AZ looking for any stiffness. The axis should move fairly
smoothly. Apply grease if necessary.
Error: 0x9005 Polarization Over Current
a. The Mobile Platform may have been obstructed by a foreign object and does not have
enough clearance to rotate left or right. Ensure that the Polarization path has enough
clearance for free movement.
b. Go to Maintenance. Ensure Polarization Current and Speed is the default value (verify with
7000 Controller Manual)
c. If the Mobile Platform physically moves, but the angle doesn’t change, then it may be a
problem related to the Potentiometer or Tilt Sensor.
d. Remove the Polarization Motor and inspect the gears on the motor and housing. Manually
(by hand) rotate the platform on PL looking for any stiffness. The axis should move fairly
smoothly. Apply grease if necessary.
4. If no clear cause can be found please contact C-COM Support.