Warranty Manual

software are packaged or sold with the Product); or (ii) normal wear and tear, including cosmetic
damage such as scratches, dents or chips. Unauthorized use of the Product or its software can impair
the Product’s performance and may invalidate this Limited Warranty.
Caavo does not warrant, represent or undertake that it will be able to repair or replace any Product
under this warranty without risk to and / or loss of information and / or data stored on the Product. In
no event shall Caavo be liable for (1) loss or damage which, as of the Product’s purchase date, cannot
be regarded as being caused by Caavo’s breach of these warranty terms; (2) losses caused by the user’s
fault, (3) loss of data, or (4) loss of profits or benefits.
IMPORTANT RESTRICTION FOR SERVICE.
In order to make a claim under this Limited Warranty, the owner of the Product must contact Caavo
customer support at [e-mail], notify Caavo of the owner’s intention to bring such claim
during the Warranty Period, provide a description of the alleged failure, and obtain a Return
Merchandise Authorization (“RMA”). If Caavo elects to ship a replacement Product, such replacement
Product(s) will ship 120 hours within issuance of your RMA, and the shipment of your returned
Product(s) is not required until 7 days after the shipment date of your replacement Product(s). You will
not be charged for the replacement Product(s) as long as (i) you return the original Product(s) to us
within 7 days after the shipment date of your replacement order and (ii) the problem you reported
with the Product(s) proves to be covered by the terms of this Limited Warranty.
If Caavo does not receive the original Product(s) within 30 days after the shipment date of your
replacement order, or if Caavo determines that the problem with your Product(s) is not covered by the
limited warranty, Caavo will charge the costs of shipping the replacement Product(s), the costs of any
prepaid shipping labels previously provided to you, and the then-current standard price for the
applicable replacement Product(s) to the original credit card or other form of payment used at the
time you placed your original order.
All Product(s) must be returned in either their original packaging or packaging providing an equal
degree of protection, together with proof of purchase, to the address specified by Caavo. To ensure
successful delivery, you are required to ship returned Product(s) using the prepaid return shipping
label emailed to you by Caavo. It is your responsibility to retain a copy of the shipping label with the
applicable tracking number signed by an agent of the carrier as proof that the possession of the
returned product shipment was transferred to the carrier.
If your claim is determined by Caavo to be covered by on this Limited Warranty, Caavo shall bear the
shipping costs associated with return of the original Product and shipment of the replacement or
repaired Product to you. Any Product that is returned to Caavo without a valid warranty claim or
without an RMA may be rejected, returned to you at your cost (subject to prepayment) or disposed of
in Caavo’s sole discretion.
NOTICE AND CONTACT
Any notices given by you under this Limited Warranty shall be given in writing or by email and shall be
delivered to the following address: