Thermal-direct Printer / Transfer Printer / / / Operator's Manual Edition 10/04
Gesellschaft für Computer- und AutomationsBausteine mbH & Co KG cab-Produkttechnik GmbH & Co KG Postfach 19 04 D-76007 Karlsruhe Wilhelm-Schickard-Str. 14 D-76131 Karlsruhe Telefon +49 (0) 721 / 66 26-0 Telefax +49 (0) 721 / 66 26-249 http://www.cabgmbh.com e-mail : info@cabgmbh.com copyright by cab / 9008298 / O45 / 1 Angaben zu Lieferumfang, Aussehen, Leistung, Maßen und Gewicht entsprechen unseren Kenntnissen zum Zeitpunkt der Drucklegung. Änderungen sind vorbehalten.
A3-2 / A3 / A4 / A6 Thermal-direct Printer / Transfer Printer Printer Transfer A3-2 / A3 / A4 / A6 Operator's Manual All rights reserved, including those of the translations. No part of this manual nor any translation may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the express written permission of cab Produkttechnik GmbH & Co KG Karlsruhe.
Table of Contents A3-2 / A3 / A4 / A6 Table of Contents Trademarks .................................................................................................................................... 6 A General Guide to the Documentation ........................................................................................ 7 1. Product Description ................................................................................................................ 8 General Information ......................
A3-2 / A3 / A4 / A6 Table of Contents 8. Printer Configuration ............................................................................................................ Overview ................................................................................................................................. Local Settings ......................................................................................................................... Machine Parameters ...........................................
Table of Contents / Trademarks A3-2 / A3 / A4 / A6 Appendix C - Error Messages / Problem Solution .................................................................... C-1 Error Messages ...................................................................................................................... C-1 Recoverable Errors ......................................................................................................... C-1 Non-Recoverable Errors .................................................
A3-2 / A3 / A4 / A6 A General Guide to the Documentation A General Guide to the Documentation This manual contains the description and usage instructions for the A3-2, A3, A4 and A6 printers. For detailed technical information on programming of the A3-2, A3, A4 and A6, a separate Programming Guide is available on request. For specific information on maintenance and repair of the printers, separate Service/ Maintenance Manuals are available.
1. Product Description A3-2 / A3 / A4 / A6 1. Product Description General Information A3-2, A3, A4 and A6 are innovative printers which may be used in either direct thermal or thermal transfer mode. They offer a high resolution with virtually an unlimited variety of printout designs. The center mounting plate is made of die-cast aluminum which makes it very robust and resistant to bending.
A3-2 / A3 / A4 / A6 1. Product Description Printer Types A3-2, A3, A4 and A6 printers are available in different equipment variations: for tearing-off, internal rewinding or peeling-off the labels. Moreover A3-2, A3 and A4 printer types with different printhead resolutions are offered.
1. Product Description A3-2 / A3 / A4 / A6 Particular Features A3/200P, A3/300P The P-versions of the printers are specificly developed for operation in the peel-off mode and they are equipped with dispense edge as standard. In the peel-off mode the labels are removed from the silicon liner immediately after printing, and then available in a dispense position ready for further processing.
A3-2 / A3 / A4 / A6 1. Product Description Compliances The device complies with the following safety regulations : CE : The printer complies with the following safety requirements - EC Low Voltage Directive (73/23/EEC) - EC Machinery Directive (98/37/EEC) - EC Electromagnetic Compatibility Directive (89/336/EEC) FCC : The device complies with the requirements of the FCC regulations part 15 for class A computers.
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A3-2 / A3 / A4 / A6 Media Material : Media Type : Media Winding : Supply roll Diameter : Core Diameter : Material thickness : Weight : Material Width : Media Width : for peel-off mode : Media Height : for peel-off mode : Internal Rewinder : Core Diameter : Rewind Diameter : Label side : Transfer Ribbon Inkside : Outer Diameter : Core Diameter : Length : Width : 1.
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A3-2 / A3 / A4 / A6 Graphics Graphic elements : Graphic file types : Barcodes Lineare Codes : 2-D Codes : Control / Test 1. Product Description line, box, circle, ellipse, fill-in segment, arrow .PCX, .IMG, .BMP, .TIF, .GIF and .
1. Product Description A3-2 / A3 / A4 / A6 Options External Media Unwinder/Rewinder For operating large print jobs, external unwinders and rewinders are available to handle big label rolls : A3-2 A3 A4 A6 Ext. Rewinder ER1 (up to diam. 8.3in/210mm) x x x - Ext. Rewinder ER2 (up to diam. 8.3in/210mm) - - - x Ext. Rewinder ER4 (up to diam. 11.8in/300mm) x x x - Ext. Rewinder ER6 (up to diam. 11.8in/300mm) - - - x Ext. Unwinder EU4 (up to diam. 11.8in/300mm) x x x - Ext.
A3-2 / A3 / A4 / A6 1. Product Description External Keyboard The keyboard connector allows you to connect your printer to an USB keyboard. This will allow you to input variable data to a format stored on a memory card. Interface Extensions The printer is equipped with a slot to connect an additional interface. It is possible to install a RS-422/485 interface, an USB interface or an ethernet interface allowing the printer to be connected to several different types of interfaces and networks.
1. Product Description A3-2 / A3 / A4 / A6 Print Media The A3-2, A3, A4 and A6 printers can be run in a direct thermal or thermal transfer mode. For direct thermal mode, the label material must be specifically designed for this use. The printout is created directly on the paper, as the paper reacts with the heat of the printhead and results in the darkening of the material. Driving the printer in thermal transfer mode requires standard paper labels and the addition of thermal transfer ribbons.
A3-2 / A3 / A4 / A6 1. Product Description Print Media for Direct Thermal Printing The material to be printed must comply with certain important specifications to ensure a quality print image and to avoid damage or extra wear to the printhead. Using the label stock which we have tested and recommended ensures the best treatment of the printhead. In the event that your label stock will be supplied by another manufacturer, the following points should be noted with regard to the use of thermal paper: 1.
1. Product Description A3-2 / A3 / A4 / A6 Label / Tag Media Specifications Label and tag media to be used by the printer must conform to the following specifications: G H K E I D A L C B M F Fig. 1 Media Specifications Item A A3-2 Label width Peel-off mode .5 - 2.3 (12-60) 1 - 2.3 (26-60) A3 A4 A6 .5 - 4.6 (12-116) .5 - 4.6 (12-116) 2 - 6.9 (50-176) 1 - 4.6 (25-116) 1 - 4.6 (25-116) 2 - 6.9 (50-176) B Backing width 1 - 4.5 (25-65) 1 - 4.
A3-2 / A3 / A4 / A6 1. Product Description Transfer Ribbon The choice of transfer ribbon plays an important role in the quality of print image that can be produced, and it also directly affects the longevity of the printhead. CAUTION ! Poor quality transfer ribbon can lead to premature deterioration of the printhead ! The ribbon material must be as anti-static as possible. This is because the extremely thin surface coating on the printhead can be damaged by a build up of electrostatic charges.
1. Product Description A3-2 / A3 / A4 / A6 Software There are several methods to create formats and to send them to the printer. Below, a short explanation of the most common methods is given. Direct Programming The printer is equipped with an internal command set. The command set is designed to program all functions of the printer. To create a label format, use any ASCII editor to combine the necessary commands.
A3-2 / A3 / A4 / A6 2. General Safety Instructions / 3. Unpacking 2. General Safety Instructions CAUTION ! - - The printer is built exclusively to print die-cut labels, continuous media, and similar materials as listed in Technical Specifications in Chapter 1. Connect the printer to an outlet with the correct voltage! The printer is configured for voltages of 100 to 240 V. Connect only to a power outlet with a grounded contact. The printer must only be connected to devices which have extra low voltage.
3. Unpacking A3-2 / A3 / A4 / A6 Removing the Securing Devices 1 2 Fig. 3 Removing the securing devices 1. Place the printer on a solid flat surface. 2. Open the cover. 3. Remove the securing devices (1, 2).
A3-2 / A3 / A4 / A6 4. Printer Component Location 4. Printer Component Location 11 10 9 1 8 2 3 4 5 6 7 Fig.
A3-2 / A3 / A4 / A6 4. Printer Component Location 1 2 8 9 3 4 10 5 11 6 12 7 13 Fig.
4. Printer Component Location A3-2 / A3 / A4 / A6 1 2 8 9 3 4 10 5 11 6 12 7 13 Fig.
4. Printer Component Location A3-2 / A3 / A4 / A6 1 2 16 3 15 4 14 5 6 13 7 12 8 11 9 10 Fig.
A3-2 / A3 / A4 / A6 4. Printer Component Location 3 4 1 5 2 Fig.
4. Printer Component Location A3-2 / A3 / A4 / A6 1 2 3 4 5 6 Fig.
A3-2 / A3 / A4 / A6 5. Connecting the Printer 5. Connecting the Printer CAUTION ! Make sure the printer is located where the unit or the operator cannot come in contact with water. Otherwise it could cause damage to the printer. Connection to Power Supply The printer is equipped with a wide range power unit (100-240V~), so it is possible to use the printer both with a voltage of 230V~/50 Hz and with a voltage of 115V~/60 Hz without making changes to the printer.
5. Connecting the Printer A3-2 / A3 / A4 / A6 Connection to a Computer As standard, the printer is equipped with a bi-directional parallel interface (3) and a serial RS-232-interface with a 9 pin connector (4). 3 4 1 2 Fig. 5b Computer connection For connection to the parallel interface use a suitable parallel interface cable (1). Cables for the serial connection (2) are described in appendix B.
A3-2 / A3 / A4 / A6 5. Connecting the Printer Switch on the Printer 1 Fig. 5c Switch on the printer After making all connections, power on the printer using the power switch (1). The printer will perform a short system test, then display "ONLINE" on the front panel LCD. If a hardware failure occurs during the system test, the symbol and a description of the failure will be displayed on the LCD. In this case the printer should be powered off and on again. If the failure re-occurs, call for service.
6. Control Panel A3-2 / A3 / A4 / A6 6. Control Panel Use of the Control Panel The control panel allows the operator the ability to control the operation of the printer in various ways. Uses of the control panel : - to control the current print job, e.g. to pause and continue or to cancel print jobs on demand. to set print parameters, for example the heat level, the print speed, the baud rate of the serial interface, the language or the time. to execute self test functions of the printer.
6. Control Panel A3-2 / A3 / A4 / A6 Structure of the Control Panel Online 1 2 Fig. 6a Control Panel The control panel consists of a graphic display (1) and the Navigator Pad (2) with four integrated keys. The control panel display constantly provides the operator with realtime information concerning the current printer mode and label processing. The function and operation of the keys depends on the current mode.
6. Control Panel A3-2 / A3 / A4 / A6 Functions of the Control Panel during Printing Fig. 6b Navigator Pad during Printing During printing the keys on the Navigator Pad are illuminated to indicate what functions control the print jobs. The exact key functions in the different system modes are described below. The text is not illuminated when the keys have no function in the current mode. System Mode ONLINE The printer is switched ON and ready to receive data.
6. Control Panel A3-2 / A3 / A4 / A6 System Mode PRINT The printer is currently processing an active print job. In this mode, the transfer of data is possible. New print jobs will be carried out immediately following the completion of the previous job. The display shows the message "Printing label" and the current number of printed labels.
6. Control Panel A3-2 / A3 / A4 / A6 System Mode FAULT-CORRECTABLE The printer has encountered a fault during printing which is easily corrected by the operator (e.g. "Out of paper"). Once the fault has been corrected, the printing process may be continued. appears on the display. Additionally, the type of fault and the The symbol total of the remaining labels is also displayed.
A3-2 / A3 / A4 / A6 6. Control Panel Functions of the Control Panel in the Offline Menu The Offline Menu contains options to set machine and print parameters, to enter test and service functions as well to operate with the memory card. To enter this mode press the key while in the ONLINE mode. If a memory card is installed the display shows "Memory card". Otherwise "Test" will be displayed.
6. Control Panel A3-2 / A3 / A4 / A6 Fig. 6c Navigator Pad in the Offline Menu After switching from the "Online" mode into the Offline Menu the function of the keys are changed. Now the keys of the Navigator Pad have the function of cursor keys.
A3-2 / A3 / A4 / A6 6. Control Panel Fig. 6d Display during selection of a function During selection of the test and service functions the display shows the selected menu. A graphic symbol accompanies the text. In the "Setup" menu, the display shows the selected parameter and the current setting of the parameter. appears in the upper line, the symbol indicates that it is If the symbol possible to switch between several parameters by pressing the key. key and the Fig.
7. Media Loading A3-2 / A3 / A4 / A6 7. Media Loading General Information 1. Pay attention to the specifications of the material indicated in chapter 1 . 2. When using the printer for the first time or using label media with a different width, make sure to adjust the printhead support as well as the position of the label edge sensor. 3. There are warning labels on the media hub and on the ribbon supply hub which will be visible if the material is getting low.
A3-2 / A3 / A4 / A6 7. Media Loading Preparation for Tear-Off Mode / Rewind Mode The R-version printers are delivered with the rewind guide plate (1) mounted for operation in rewind mode. With the optional tear-off plate the printer also may be operated in tear-off mode. For this purpose the rewind guide plate (1) must be replaced by the tear-off plate (3). The P-version printers are prepared for the dispense mode.
7. Media Loading A3-2 / A3 / A4 / A6 Loading Labels Loading Labels from Roll 12 1 11 2 10 9 3 8 4 5 6 7 Fig. 7c Label Loading in Tear-off Mode 1. Open the cover (1). 2. Loosen the knurled screw (10), swing the media retainer (11) upwards and slide it out as far as possible. If you are using material with the same width as the previous material, just swing the media retainer (11) upwards. 3. Place the media roll (8) onto the media hub (9) and unwind a strip of media (4) from the roll.
A3-2 / A3 / A4 / A6 7. Media Loading 4. Swing the media retainer (11) downwards until it touches the media hub (9). Push the media retainer against the supply role until it rests against the label media. Tighten the knurled screw (10). 5. Raise the printhead assembly (2) by rotating the lever (7) clockwise until it stops. 6. Slide the media guide ring (6) outward, allowing enough clearance for the label stock's width when loaded. 7.
A3-2 / A3 / A4 / A6 7. Media Loading 7 3 14 15 Fig. 7e Adjustment of the Label Edge Sensor 9. To accommodate a variety of print jobs, the position of the label edge sensor (3) can be adjusted until it is at the proper sensing position. It is important to ensure that the sensor (14) itself (the position of which is indicated by a notch in the sensor housing) is positioned so that the space between the labels can be recognized by the photocell.
A3-2 / A3 / A4 / A6 7. Media Loading 16 4 17 13 18 Fig. 7f Loading Labels from Roll in Rewind Mode 12. In rewind mode, the rewind guide plate (16) must be mounted. Remove the labels from the first 4 in (100mm) of the label strip. Then, slide the media strip (4) around the rewind guide plate (16) to the internal rewind hub (13) as shown in figure 7f. Slide the strip under the clamps (17) that are located on the internal rewind hub (13).
7. Media Loading A3-2 / A3 / A4 / A6 19 20 21 22 23 24 25 17 13 18 Fig. 7g Loading Labels from Roll in Peel-off mode 13. For peel-off mode swing the locking system (21) away from the rewind assist roller (23). 14. Remove all labels from the media strip hangig out of the printer. Then, slide the strip (25) around the dispense plate (19) to the internal rewind hub (13) as shown in figure 7g. Slide the strip under the clamps (17) that are located on the internal rewind hub (13).
A3-2 / A3 / A4 / A6 7. Media Loading Adjustment of the Printhead Support When printing narrow label stock (width less than 60% of the maximum print width), it is possible that the printhead will come into direct contact with the printing roller in the area where there is no media.
7. Media Loading A3-2 / A3 / A4 / A6 Loading Fanfold Labels 7 1 6 2 5 3 4 Fig. 7i Loading Fanfold Labels 1. Open the cover. 2. Loosen the knurled screw (7) and slide the media guide (6) to its outermost position. Rotate the media guide (6) downwards past the media retainer (5). 3. Place the stack of media (4) behind the printer. Make sure the labels on the media strip are facing up. 4. To raise the printhead assembly (2), rotate the lever (1) clockwise until it stops. 5.
A3-2 / A3 / A4 / A6 7. Media Loading 9. Slide the media guide ring (3) inward until it lightly touches the side of the media strip. 10. Lower the printhead by rotating the lever (1) counter-clockwise until it stops.
7. Media Loading A3-2 / A3 / A4 / A6 Loading Transfer Ribbon 4 1 5 2 6 3 7 Fig. 7k Loading Transfer Ribbon NOTICE ! For direct thermal printing no transfer ribbon is needed ! 1. Rotate the printhead lever (7) clockwise until it stops to raise the printhead. 2. Slide the roll of transfer ribbon (4) as far as possible onto the ribbon supply hub (5). NOTICE ! Note which side of the transfer ribbon is coated with ink! The inked side is generally the dull side of the transfer ribbon.
7. Media Loading A3-2 / A3 / A4 / A6 7 1 2 Fig. 7l Path of Transfer Ribbon 4. Slide a cardboard core (1) onto the ribbon take up hub (2). Clamp the core by rotating the knurled knob (3) counter-clockwise. 5. Feed the transfer ribbon along the path as shown in figure 7l and attach it to the cardboard core (1) using a piece of tape or a label. 6. Turn the ribbon take up hub (2) counter-clockwise until the ribbon is taut and without any wrinkles. 7.
7. Media Loading A3-2 / A3 / A4 / A6 Adjustment of the Transfer Ribbon 1 3 2 4 5 Fig. 7m Adjustment of the Transfer Ribbon In the event that wrinkles appear in the transfer ribbon (1), which cause an inconsistent print image, the transfer ribbon shield (2) can be adjusted to remove the wrinkles. The adjustment should be done during the printing process. 1. The current position is visible on the scale (3). 2. To change the position, rotate the screw (4) using the Allen key (5).
A3-2 / A3 / A4 / A6 7.
8. Printer Configuration A3-2 / A3 / A4 / A6 8. Printer Configuration Overview There are a variety of parameters that can be set to configure the printer to specific requirements in the "Setup" menu of the Offline Menu. The setup should be performed when operating the printer for the first time and also when basic changes need to be carried out. In most cases however, simple changes such as heat setting adjustments, using different media will be made with software settings.
A3-2 / A3 / A4 / A6 8. Printer Configuration 8. Press the key several times if necessary to return to the "Setup" menu or to "Online" mode. Online [Memory card] Test Setup Local settings Machine param. Print parameters Interfaces Security Country Timezone Daylight saving Set date Set time Printhead pos. X Printhead pos. Y Tear-off pos.
8. Printer Configuration A3-2 / A3 / A4 / A6 Local Settings 1. Switch from the "Online" mode to the offline-menu by pressing the key. 2. Select the "Setup" menu. 3. Select the "Local settings" menu.
A3-2 / A3 / A4 / A6 8. Printer Configuration Country The "Country" parameter allows the setting of the LCD display language, which also defines the date and time format used for the printer display as well as for printing. The formats for time and date can be configured with software, but will not be saved permanently. Time zone UTC (Universal Time Coordinated) describes the international time base used on the web.
A3-2 / A3 / A4 / A6 8. Printer Configuration Machine Parameters 1. Switch from "Online" mode to the Offline Menu by pressing the 2. Select the "Setup" menu. 3. Select the "Machine parameters" menu. key. Setup Machine parameters Parameter Meaning Selection Printhead pos. X Shift the print image on the label left to right. Default : 0.0 mm 9,9 ... 0,0 Printhead pos. Y Shift the print image on the label top to bottom. Default : 0.0 mm +9,9 ... -9,9 Tear-off pos.
A3-2 / A3 / A4 / A6 Parameter 8. Printer Configuration Meaning Selection Cutter (Only displayed if the cutter is attached) Applicator (Only displayed if the optional Tamp Applicator is attached) Brightness LCD Sets the brightness of the display Default : 8 1..12 Contrast LCD Sets the contrast of the display Default : 8 6..11 Time Powersave Amount of time before switching to powersave mode Default : 10 min 60 min ...
8. Printer Configuration A3-2 / A3 / A4 / A6 Printhead position Y Using this setting will shift the entire print image up or down the label. This parameter should only be altered if you are printing the same format on several printers, and the printed image is not consistent on each printer. NOTICE ! Changing the Printhead position value Y also effects the peel position and cut position as well.
A3-2 / A3 / A4 / A6 8. Printer Configuration Demand sensor - Limit peel-off spd. This parameter allows to limit the print speed in peel-off mode to 4 ips (100mm/s). For A3-2, A4 and A6 such a limitation is not necessary. So the setting "Off" should be chosen. When an A3 printer is delivered, the maximum print speed in peel-off mode is limited to 4 ips (100mm/s). Even if the print speed for the peel-off mode is set higher in the software, the print job will be carried out with a speed of 4 ips (100mm/s).
8. Printer Configuration A3-2 / A3 / A4 / A6 Time Powersave If the printer does not receive a print job or the front panel has not been accessed for a period of time, the printer will switch into a powersave mode. During powersave mode, certain functions such as the background lighting of the display are powered off until the next operation is carried out. This parameter defines the amount of time the printer will wait before entering powersave mode after the last operation.
A3-2 / A3 / A4 / A6 Parameter 8. Printer Configuration Meaning Selection Warn level ribbon Setting the threshold diameter for the warning message "ribbon end" Default : Off Off 32 ...
8. Printer Configuration A3-2 / A3 / A4 / A6 Print speed This parameter allows the adjustment of the print speed. This adjustment also affects the printer test prints (see Test functions section). The print speed can be set for each print job separately with software. Changing the print speed with software does not change the basic adjustment. Transfer print This parameter is used to set the printer's method of printing to thermal transfer printing or direct thermal printing.
A3-2 / A3 / A4 / A6 8. Printer Configuration or tear off the last label at the tear-off plate. When a new print job is started, the label material will be fed back until the front edge of the first label is repositioned under the printhead. If the parameter is OFF, the label feed forward stops immediately after the last label has completely passed the printhead.
8. Printer Configuration A3-2 / A3 / A4 / A6 Interfaces 1. Switch from "Online" mode to the Offline Menu by pressing the 2. Select the "Setup" menu. 3. Select the "Interfaces" menu. key.
A3-2 / A3 / A4 / A6 8. Printer Configuration Character set The parameter defines how different characters (symbols, letters, special characters) will be translated to the interface. Before operating the printer, the "Character set" of the printer should be adapted to match the character set of the computer. Adjustment is not possible with software. However, it is possible to use the Unicode character table for characters which are not included in the selected font.
8. Printer Configuration A3-2 / A3 / A4 / A6 Security 1. Switch from "Online" mode to the Offline Menu by pressing the 2. Select the "Setup" menu. 3. Select the "Security" menu. key. Setup Security Parameter PIN Meaning Selection Set, erase, change a PIN number to protect certain functions Default : Off Off On Change Table 8f Overview of the "Security" Menu PIN With this menu it is possible to set, erase or change a four-digit code number (PIN).
A3-2 / A3 / A4 / A6 8.
9. Test Options A3-2 / A3 / A4 / A6 9. Test Options Overview The printer is equipped with several test options.
A3-2 / A3 / A4 / A6 Online 9.
A3-2 / A3 / A4 / A6 9. Test Options Short Status The "Short status" option offers a convenient method for retrieving and viewing information about the printer configuration on the display. These values give the user detailed information about the printer and installed options. 1. Switch from "Online" mode to the Offline Menu by pressing the 2. Press the Press the key. key or the key until the "Test" menu is displayed. key to confirm the selection. 3.
9. Test Options A3-2 / A3 / A4 / A6 FPGA: Rev.10 Fig. 9e Short status 5 The fifth line displays the revision number of the FPGA. TPH: 300 dpi Fig. 9f Short status 6 The resolution of the installed printhead is displayed on the sixth line. TT: 64.44m Fig. 9g Short status 7 The seventh line displays the length of material printed in thermal transfer mode in realtime. TH: 44.65m Fig. 9h Short status 8 The eighth line displays the length of material printed in direct thermal mode in realtime. Slot: Fig.
9. Test Options A3-2 / A3 / A4 / A6 Status Print When selecting the "Status print" option, an internal test sample will be printed which contains a variety of information about the configuration of the printer as well as status of the printer. To prepare for a status print, load media (labels, continuous paper) and a transfer ribbon (if applicable), which extends over the entire print width of the printer.
A3-2 / A3 / A4 / A6 9. Test Options A B C D E F Fig.
9. Test Options A3-2 / A3 / A4 / A6 Font List The important parameters of the fonts available in the printer are printed as a table. The table contains both the fonts saved in the printer internal memory and the fonts loaded into the printer externally from the memory card. To prepare for a font list, load media (labels, continuous paper) and a transfer ribbon (if applicable), which extends over the entire print width of the printer. The font list will print continuously without sensing the label gap. 1.
A3-2 / A3 / A4 / A6 9. Test Options The definition of the parameters printed on the font list are as follows: No. : Font number for the font used in programming (T command) Name : Name of the font as it is saved internally Type : Type of the font. Determines how the font is sized and what options are available when programming. (see the T command in the programming guide) Description : A detailed description of the font's name, size, etc.
9. Test Options A3-2 / A3 / A4 / A6 Device List The hardware components installed in the printer and the optional devices connected to the printer are displayed in this list. To print the device list, load media (labels, continuous paper) and a transfer ribbon, which extends over the entire print width of the printer. The device list will print continuously without sensing the label gap. key. 1. Switch from "Online" mode to the Offline Menu by pressing the 2.
A3-2 / A3 / A4 / A6 9. Test Options The meaning of the details printed on the device list are as follows: CPU : Type and serial number of the CPU Revision number of the CPU and FPGA TPH : Resolution and number of dots of the printhead installed CARD* : Capacity, manufacturer, serial number and version number of the FlashCard installed SLOT* : Type, serial number and revision number of the interface expansion card installed.
9. Test Options A3-2 / A3 / A4 / A6 Printhead Profile NOTICE ! The test option "Printhead profile" is available for A3 only ! When selecting the option "Printhead profile", a diagram will be printed which shows the resistance values for the single printhead dots. This printout makes it possible to see the status of the printhead. When a dot is damaged or defective its resistance value increases. When this error occurs, it causes white lines in the print image from top to bottom.
A3-2 / A3 / A4 / A6 9. Test Options Fig.
9. Test Options A3-2 / A3 / A4 / A6 ASCII Dump (Monitor) Mode The ASCII Dump mode provides a method to print the control sequences sent to the interface. In this mode the data received will be printed in text format depending on the selected character set. Error messages will be printed directly behind the fault, e.g. for unknown commands. In this mode, the printer will not sense gaps between labels.
A3-2 / A3 / A4 / A6 9. Test Options The control characters (ASCII Code 00 ... 31) as printed on ASCII Dump mode printouts are as follows: Code Printout DEC HEX Code Printout Code DEC HEX DEC HEX 08 Printout Code DEC HEX 00 00 08 16 10 24 01 01 09 09 17 11 25 19 02 02 10 0A 18 12 26 1A 03 03 11 0B 19 13 27 1B 04 04 12 0C 20 14 28 1C 05 05 13 0D 21 15 29 1D 06 06 14 0E 22 16 30 1E 07 07 15 0F 23 17 31 1F Printout 18 Fig.
9. Test Options A3-2 / A3 / A4 / A6 Test Grid The "Test grid" option generates a printout that prints a test grid that allows the operator or service technician to evaluate and check the quality of the printed image. To get a printout of the test grid, load media (labels, continuous paper) and a transfer ribbon (if applicable), which extends over the entire print width of the printer. 1. Switch from "Online" mode to the Offline Menu by pressing the 2. Press the Press the key.
A3-2 / A3 / A4 / A6 9. Test Options Fig.
9. Test Options A3-2 / A3 / A4 / A6 Label Profile The "Label profile" option checks the recognition of the media edge in relation to the optical characteristics of the media and liner. Values measured by the media edge sensor during the media feed are saved and printed in the "Label profile" printout. To print the "Label profile" printout, you will need to load media (labels, continuous paper) and a transfer ribbon (if applicable), which extends over the entire print width of the printer.
A3-2 / A3 / A4 / A6 9. Test Options B A C E D F G Fig. 9t Label Profile The meaning of the details shown in the label profile are as follows: A) Profile of the values measured at the sensor. These values are terms for the difference in opacity between the media and gap or in the case of the bottom reflective sensor, the reflectivity between the media and the printed mark. B) Coordinates in paper feed direction where media front edges were detected.
10. Memory Cards A3-2 / A3 / A4 / A6 10. Memory Cards The A-series printers offer the ability to use memory cards to permanently save formats, graphics, fonts and database information on the memory card. Data is sent to the memory card using the printer's interface and stored on the memory card. Although memory cards have non-volatile memory, it is recommended that you make backup copies in case the original card malfunctions or is lost.
10. Memory Cards A3-2 / A3 / A4 / A6 Installation and Removing the Memory Card 1 2 3 4 Fig. 10b Installation of the Memory Card Installation of the Memory Card With the CompactFlash card contacts facing the slot (2), insert the card (4) into the slot (2) until the eject button (3) pops out of the cover on the front panel. NOTICE ! There are guides on the sides of the memory card which make it impossible to insert the card incorrectly.
10. Memory Cards A3-2 / A3 / A4 / A6 Preparing the Memory Card In order to use the memory card the first time, the card must be formatted for the printer to read and write data. Often the cards are preformatted for use with the printer. If the card you are using is not formatted, the printer will display either "Unknown card" or "Structural err" on the front display. If the message is displayed, you must format the card using one of the following methods: 1.
A3-2 / A3 / A4 / A6 10. Memory Cards Memory Card Options in the Offline Menu Overview Online Memory card Label from card Print directory Copy memory card * Format card * ASCII dump (Card) Test Setup Service * The options ''Copy memory card'' and "Format card" can be protected from unauthorized access by a PIN. Table 10a Structure of the "Memory card" Menu on the Offline Menu Access to the menu shown in table 10a is only available when a memory card is installed.
10. Memory Cards A3-2 / A3 / A4 / A6 Label from Card The "Label from card" option prints labels which are stored on a memory card. 1. Switch from "Online" mode to the Offline Menu by pressing the The "Memory card" selection will be displayed on the LCD. 2. Press the key. key. The "Label from card" selection is displayed on the LCD. 3. Press the key again. The name of the first label stored on the memory card is displayed on the LCD. 4.
A3-2 / A3 / A4 / A6 10. Memory Cards Print Directory When using the "Print directory" option, the directory of the installed memory card is printed. To print the directory, load media (labels, continuous paper) and a transfer ribbon (if applicable), which extends over the entire print width of the printer. 1. Switch from "Online" mode to the Offline Menu by pressing the The "Memory card" menu is displayed on the LCD. Press the 2. Select the "Print directory" option using the 3. Press the key or the key.
10. Memory Cards A3-2 / A3 / A4 / A6 Copy Memory Card This option may be used to copy all of the files from one memory card onto another one. The duplication is carried out file by file. This allows the usage of memory cards with different capacities. It is also possible to copy files to a previously used card.
A3-2 / A3 / A4 / A6 10. Memory Cards 8. The data that was read from the source card will now be transferred onto the destination card. As this is happening the progress bar on the LCD will be emptied. If not all files were read from the source card yet; the request "Insert source" will appear on the LCD. 9. Remove the destination card and insert the source card again. The next cycle of copying will start. 10. Repeat steps 6 to 9 until all the files are copied. When the printer finishes ".
10. Memory Cards A3-2 / A3 / A4 / A6 Format Card This option will format and delete all data from a memory card. This option must be used if the message "Unknown card" or "Structural err." is displayed on the LCD. To protect the card from unauthorized formatting, a code number (PIN) can be set (see the "Printer Configuration - Security" section). 1. Switch from "Online" mode to the Offline Menu by pressing the The "Memory card" menu is displayed on the LCD. Press the 2.
A3-2 / A3 / A4 / A6 10. Memory Cards ASCII Dump (Card) The label formats stored on a memory card are files that contain printer commands. The "ASCII dump (Card)" option offers the ability to print these command sequences as text. The "ASCII dump (card)" option works the same as the standard ASCII dump mode explained in the "Test Options" section.
11. External Keyboard A3-2 / A3 / A4 / A6 11. External Keyboard The printer offers the ability to connect an external keyboard or any other compatible input device, such as a barcode scanner, directly to the printer. Using an external keyboard, the input of variable data when using a memory card is easier. Data that is typed on the keyboard will be displayed on the printer's LCD. All USB keyboards with a Type A USB connector are compatible. Connecting the External Keyboard 1 2 3 Fig.
A3-2 / A3 / A4 / A6 11. External Keyboard Key Assignment The printer can be configured to the keyboards configuration for the particular country by setting the "Country" parameter. For each "Country" setting, the printer has a different key assignment table, which is normally the same as the MS DOS keyboard tables. The [ALTGR] key has no function. Therefore all signs which are located on the right hand side of the key opposite of the normal characters (e.g.
11. External Keyboard A3-2 / A3 / A4 / A6 Special Characters Available with an External Keyboard Character Table 11a [ALT] + key ... Character [ALT] + key Special characters with reference to different country settings, which are available with the [ALT] key on the external keyboard | / |,| * | ...
A3-2 / A3 / A4 / A6 11. External Keyboard ZZ Z1 Z2 Table 11b ZZ Z1 Z2 ZZ Z1 Z2 ZZ Z1 Z2 Special characters available by entering two characters one after another using the external keyboard. To create the character ZZ: Type the first character [Z1], then type the second character [ALT-Z2] For example : For the letter "ñ", type the first character [~], then type the second character [ALT-n] NOTICE ! Use the data in table 11a to enter the Z1 character if it is not available on your keyboard.
11.
A3-2 / A3 / A4 / A6 Appendix A - Operation in Peel-off Mode Appendix A - Operation in Peel-off Mode Components for the Peel-off Mode The P-version printer types are specificly developed for operation in the peeloff mode and they are equipped with dispense plate (8) as standard. Additionally an optional present sensor (3), peel-off adapter or applicator is needed.
Appendix A - Operation in Peel-off Mode A3-2 / A3 / A4 / A6 Prelimininary Tests The media width and height given in the Technical Specifications are suggested values for media when using the present sensor : Label Width : A3-2: 1 to 2.3 in (25-60 mm) A3, A4: 1 to 4.6 in (25-116 mm) A6: 2 to 6.9 in (50-176 mm) Label Height : A3-2, A3, A4: .5 to 7.9 in (12-200 mm) A6: 1 to 7.
A3-2 / A3 / A4 / A6 Appendix B - Pin Assignment of the Interface Connectors Appendix B - Pin Assignment of the Interface Connectors Pin Assignment of the RS-232 Interface The printer is equipped with a 9 pin SUB-D connector for the serial RS-232 interface. Pin 1 Pin 6 Pin 9 Pin 5 Fig.
Appendix B - Pin Assignment of the Interface Connectors A3-2 / A3 / A4 / A6 Interface Cable for RS-232 To communicate with the printer, a standard RS-232 interface cable is used. If you have any problems interfacing with the printer, contact the manufacturer of your computer on the pin assignments of the interface. Use the pin assignment of the printer as shown in Table B-1 to obtain a compatible cable. PC Printer 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 9 pin connector 9 pin plug Fig.
A3-2 / A3 / A4 / A6 Appendix B - Pin Assignment of the Interface Connectors Pin Assignment of the Parallel Interface Connector The printer provides a 36 pin connector for the parallel interface. Pin 1 Pin 19 Pin 18 Pin 36 Fig.
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A3-2 / A3 / A4 / A6 Appendix C - Error Messages / Problem Solution Appendix C - Error Messages / Problem Solution Error Messages The printer is equipped with a self diagnostic system that will indicate errors on the printer's LCD. The operator will be informed by the printer LEDs whether there are recoverable errors allowing continuation of the print job (ie. "Out of paper"), or an error which requires discontinuation of the print job.
Appendix C - Error Messages / Problem Solution A3-2 / A3 / A4 / A6 Non-Recoverable Errors During printing, an error has occured which cannot be cleared without canceling the print job (e.g. hardware error). Display If a non-recoverable error occurs the symbol appears in the display and the type of error is displayed.
A3-2 / A3 / A4 / A6 Appendix C - Error Messages / Problem Solution List of Error Messages The following table contains an overview of possible error messages, possible causes and solutions. Errors that can be recovered are marked with " * ". If the solution does not solve the problem, call for Service. Error Possible Cause Solution ADC malfunction Hardware error Switch printer off, then on again. If error reoccurs, contact Service.
Appendix C - Error Messages / Problem Solution A3-2 / A3 / A4 / A6 Error message Possible cause Solution File not found Requested file is not on the card. Check the contents of the card. FPGA malfunction Hardware error Switch printer off, then on again. If error reoccurs, contact Service. Head malfunction Hardware error Switch printer off, then on again. If error reoccurs, contact Service. Head open * Printhead is not locked. Lock the printhead.
A3-2 / A3 / A4 / A6 Appendix C - Error Messages / Problem Solution Error message Possible cause Solution No label found * There are labels missing on the media. Press the key repeatedly until printer recognizes the next label on the media. The label size defined in the format sent to the printer does not match the actual media size. Cancel the current print job . Change the label size to the correct value. Restart the print job.
Appendix C - Error Messages / Problem Solution A3-2 / A3 / A4 / A6 Error message Possible cause Solution Protocol error (*) Printer has received an unknown or invalid command (display shows command abbreviated). Depending on the type of error, the command can be skipped by pressing the key or the print job must be canceled by pressing the key. The interface of the computer and printer are set differently. Switch the printer off. Correct the interface settings in printer setup (see chapter 8).
A3-2 / A3 / A4 / A6 Appendix C - Error Messages / Problem Solution Problem Solution Problem Cause and Solution Thermal transfer ribbon wrinkles Shield for the transfer ribbon is not correctly adjusted. Make the adjustment according to chapter 7. Printhead support is not correctly adjusted. Make the adjustment according to chapter 7. Transfer ribbon is too wide. Use transfer ribbon which is slightly wider than the media.
Appendix C - Error Messages / Problem Solution A3-2 / A3 / A4 / A6 Problem Cause and Solution Vertical white lines in the print image Printhead is dirty, clean the printhead (appendix D). Horizontal white lines in the print image Printer is being used with backfeed set to "smart" in cut or dispense mode (see chapter 8). Set backfeed to "always" in the Setup. Print image is irregular or one side is lighter than the other side. Printhead is dirty, clean the printhead (appendix D).
A3-2 / A3 / A4 / A6 Appendix D - Maintenance / Cleaning Appendix D - Maintenance / Cleaning The A series printers require very little maintenance. Most important, clean the printhead on a regular basis. This will ensure a high quality printed image. It also reduces the amount of wear of the printhead. Aside from that, the only other servicing required is to clean the outside of the printer occasionally.
Appendix D - Maintenance / Cleaning A3-2 / A3 / A4 / A6 Cleaning the Printhead During printing, the thermal printhead will accumulate dirt such as paper dust or particles of color from the ribbon. This accumulation can caused a deterioration of the print quality (contrast difference of the label, appearance of clear vertical stripes).
A3-2 / A3 / A4 / A6 Appendix D - Maintenance / Cleaning Cleaning the Label Edge Sensor A3-2/A3/A4 1 2 3 4 Fig.
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Appendix E - Replacing Assembly Units A3-2 / A3 / A4 / A6 Appendix E - Replacing Assembly Units Replacing the Printhead A3-2/A3/A4 The printers are designed so the printhead replacement can be completed without making any adjustments. For A3-2 and A3 this applies to both replacing failed printheads and switching between printheads with 203 dpi and 300 dpi print resolution. On A4 cannot be switched between printheads with 300 dpi and 600 dpi print resolution.
Appendix E - Replacing Assembly Units A3-2 / A3 / A4 / A6 5 6 1 7 Fig.
Appendix E - Replacing Assembly Units A3-2 / A3 / A4 / A6 8 1 9 10 8 11 6 Fig. E-3 Changing Printhead A3-2/A3/A4 (II) 6. Carefully unplug the printhead (1) from the connectors of the printhead cables (9 and 10). 7. Connect the new printhead to the cables. 8. Place the printhead into the assembly and insert the holes (8) onto the pins (11). 9. Tighten the locking screw (5) by hand. Check that the printhead is completely secured in the printhead carriage. 10.
Appendix E - Replacing Assembly Units A3-2 / A3 / A4 / A6 Replacing the Printhead A6 1 2 3 4 Fig.
A3-2 / A3 / A4 / A6 Appendix E - Replacing Assembly Units 3 5 6 5 7 8 2 Fig. E-5 Changing Printhead A6 (II) 4. To lift the printhead assembly, swing the lever (2) clockwise until it stops. 5. Remove the printhead (3) from the pins (8) on the printhead carriage. 6. Carefully unplug the printhead (4) from the connectors of the printhead cables (6 and 7). 7. Connect the new printhead to the cables. 8. Place the printhead into the assembly and insert the holes (5) onto the pins (8). 9.
Appendix E - Replacing Assembly Units A3-2 / A3 / A4 / A6 Replacing the Print Roller and the Rewind Assist Roller NOTICE ! There is described the replacement of the print roller and the rewind assist roller for the P-version printer types in this chapter. The replacement of the print roller at the other printer types can be made in the same way ! 1 2 6 3 7c 4 7a 3 8 7b 5 9 Fig.
A3-2 / A3 / A4 / A6 Appendix E - Replacing Assembly Units 10 11 1 12 13 4 Fig. E-7 Changing Print Roller and Rewind Assist Roller (II) 5. Remove the print roller (1) or the rewind assist roller from the respective shafts (11, 12). CAUTION ! Before assembling the new roller check if the keys (10, 13) are placed correctly in the shafts (11,12) ! 6. Slide the new print roller or rewind assist roller onto the appropriate shaft.
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Appendix F - Firmware Updates A3-2 / A3 / A4 / A6 Appendix F - Firmware Updates General Information Over a period of time, the printer's firmware is subject to constant development and revisions to allow for new features, easier error correction, etc. The firmware is stored in a flash-EPROM, which represents a new technology in thermal transfer printers. For firmware updates, a file containing the updated version can be copied to the printer using the parallel interface.
Appendix F - Firmware Updates A3-2 / A3 / A4 / A6 Firmware Update from Memory Card Preparing the Memory Card 1. Format a CompactFlash Card in the printer using the command "Format Card" in the Offline menu. That way the directories "fonts", "images", "labels" and "misc" are installed on the memory card. 2. Insert the formatted card in to a CompactFlash drive of a PC and copy a firmware file to the directory "misc". Firmware Update 1.
Appendix F - Firmware Updates A3-2 / A3 / A4 / A6 Error Messages During the Firmware Update In the event an error occurs during the updating process, the error code will be displayed on the LCD: 'C' : 'H' : 'E' : 'V' : 'P' : Check sum error (possibly "/b" missing in COPY command or a corrupt firmware file) Header fault (possibly "/b" missing in COPY command or a corrupt firmware file) EPROM could not be erased Programming voltage too low Programming fault NOTICE ! If any one of the faults described abov
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Index A3-2 / A3 / A4 / A6 Index A ADC malfunction C-3 Adjustment of the label edge sensor 46 Adjustment of the printhead support 49 Applicator 17,61,63, A1f. ASCII Dump mode 73,84f. B Backfeed 65,67 Backfeed delay 60,62 Bar codes 15 Baud rate 68f. Bottom reflect 65f.,88f. Brightness LCD 61,63 Buffer overflow C-3 C Card full C-3 CE 11 Character set 14,68f. Cleaning D-1f. Cleaning the label edge sensor D-3 Cleaning the printhead D-2 Cleaning the print roller D-1 CompactFlash 90ff.
Index L Label edge sensor 26ff.,65f.,88f. Label edge sensor, adjustment 46 Label edge sensor, cleaning D-3 Label from card 93f. Label profile 73,88f. Labels from roll 44ff. Label software 22 Label / tag media specification 20 LCD malfunction C-4 Lithium battery 11 Loading labels 44ff. Loading ribbon 52f. Local settings 57ff. Locking system 28,48 M Machine parameters 57,60ff. Maintenance D-1f. Media feed roller (print roller) 26ff. Media guide 26ff. Media hub 25 Media loading 42ff.
A3-2 / A3 / A4 / A6 Rewinder, external 16 Rewinder, internal 25 Rewind guide plate 23,27,43,47 Rewind mode 43,47 Ribbon shield 26ff.,54 Ribbon supply hub 25 Ribbon take up hub 25 Ribbon wrinkling 49,54 Reflective mark 20,46,66 ROM malfunction C-6 RS-232 30,32,68f.,B-1f. RS-422/485 68f. S Safety instructions 23 Securing device 24 Security 57,70 Service (menu) 39 Set date 58f. Set time 58f. Setup (menu) 39,56ff. Short status 73ff. Software 22 Speed limitation 10,60,63, A-2 Status print 73,76f.
A3-2 / A3 / A4 / A6 Gesellschaft für Computerund AutomationsBausteine mbH & Co KG Wilhelm-Schickard-Str. 14 D-76131 Karlsruhe EU - Conformity Declaration We declare herewith that as a result of the manner in which the machine designated below was designed, the type of construction and the machines which, as a result have been brought on to the general market comply with the relevant fundamental regulations of the EU Rules for Safety and Health.
