Specifications

Tips for Improved Performance
Check and Correct
If your residential gateway does not perform
as expected, the following tips may help. If you
need further assistance, contact your service
provider.
• Verify that the plug to your residential
gateway AC power is properly inserted into
an electrical outlet.
• Verify that your residential gateway AC
power cord is not plugged into an electrical
outlet that is controlled by a wall switch. If a
wall switch controls the electrical outlet, make
sure the switch is in the ON position.
• Verify that the ONLINE LED status indicator
on the front panel of your residential gateway
is illuminated.
• Verify that your cable service is active and
that it supports two-ways service.
• Verify that all cables are properly connected,
and that you are using the correct cables.
• Verify that your TCP / IP is properly installed
and configured if you are using the Ethernet
connection.
• Verify that you have called your service
provider and given them the serial number
and MAC address of your residential gateway.
• If you are using a cable signal splitter so that
you can connect the residential gateway
to other devices, remove the splitter and
reconnect the cables so that residential
gateway is connected directly to the cable
input. If the residential gateway now
functions properly, the cable signal splitter
may be defective and may need to be
replaced.
• For best performance over an Ethernet
connection, your PC should be equipped
with a Gigabit Ethernet card.