User`s guide

Introduction
1-5
1.4 GETTING HELP
If you need additional support related to this device, or if you have
any questions, comments, or suggestions concerning this manual,
contact Cabletron Systems Technical Support:
Phone: [phone]
Monday – Friday
8
A
.
M
. – 8
P
.
M
. Eastern Time
CompuServe: GO CTRON from any ! prompt
Internet mail: [e-mail]
FTP: ctron.com (134.141.197.25)
Login: anonymous
Password: your email address
BBS: [phone]
Modem setting: 8N1: 8 data bits, No parity, 1 stop bit
Before calling Cabletron Systems Technical Support, have the
following information ready:
• A description of the failure
• A description of any action(s) already taken to resolve the
problem (e.g., changing mode switches, rebooting the unit, etc.)
• A description of your network environment (layout, cable type,
etc.)
• Network load and frame size at the time of trouble (if known)
• The serial and revision numbers of all modules in the ATX
• Module status (crash codes, if any), firmware version, any
verbose display messages; to display messages, use the
display verbose and status commands
• The device history (i.e., have you returned the device before, is
this a recurring problem, etc.)