Installation guide

Modem Configuration Problems
13-8
Dial-In Modem Disconnects from the Server
Solution
If the dial-in modem disconnects from the server, the problem can be the result of one of
the following conditions:
• Noise on the line caused either your modem or the server modem to react as if the phone
were hung up. Try the following:
— Use a different phone jack
or
— Set the modem to a slower speed
• The server is configured to call you back before granting you access.
Ask the server manager to verify that your entry in the server’s authorization database
is correct.
• The user name/password combination you offered to the server was not valid. Specify
a valid user name and password. User name and password are case sensitive.