Installation guide

13-15
Modem Configuration Problems
Cannot Complete Dial-Out to Remote Modem
Solution
If you can communicate with the modem but cannot complete the dial-out to the remote
modem, verify the following:
Step Action
1 If your access server supports alternate speed and your modem has alternate speed
(or fallback) capability, it is possible your modem might be using the alternate speed.
Set the access server modem port to the alternate speed while the connection is up
and perform your normal login sequence. If you are not successful, return the access
server modem port to the original speed.
2 Verify that the modem is correctly configured for dial-out access. For more
information, refer to your modem documentation.
3 Verify that the modem is correctly connected to the telephone network. Connect a
telephone to the modem line and verify that you hear a dial tone.
4 If you hear a dial tone, the problem might be with the remote dial-in modem or with
the device to which it is connected. For more information on troubleshooting dial-in
modems, refer to the sections Dial-In Modem Does Not Answer the Telephone, Dial-
In Modem Answers but Carrier Detect Light Is Off, and Dial-in Modem Is Unable to
Communicate with the Access Server, or contact the person responsible for the
modem at the remote location.