Specifications

SPECTRUM Software Release Notice (SSRN)
For SPECTRUM 6.5.1
Page 24
Document 0743
Revision 14
June 2002
AR System Gateway
For SPECTRUM 6.5.1, all new and existing customers must upgrade to the
following:
• AR System Server 4.5.2 or 4.5.1, and HelpDesk 4.0.2.
• AR Administrator Utility 3.51 (Solaris) or 4.5 (Windows).
• AR Client Utility 4.5.
General Operational Considerations
Item Description
1 Both the file system where you install the AR System Gateway and its file creation
mask should be set up with read/write (rw) access for all AR System Gateway
users.
2 When you install SPECTRUM, the AR System Gateway defaults to one of the
following directories: //usr/ar on Solaris, or c:\Program Files\Remedy on
Window NT/2000. If your network configuration differs from these defaults, make
sure you use the reconfig tool to perform the steps described in the AR System
Gateway User Guide (0708).
3 Beginning with SPECTRUM 6.0.0, the gateway is started by processd. To start the
gateway successfully, SpectroSERVER needs to be running. For further discussion
on starting the gateway, see the AR System Gateway User Guide (0708) task on
Stopping Automatic Trouble Ticket Generation.