Specifications

SPECTRUM Software Release Notice (SSRN)
For SPECTRUM 6.5.1
Page 27
Document 0743
Revision 14
June 2002
6 On Windows NT/2000, trouble ticket
submissions fail without an error
message if Remedy libraries cannot be
found by the Alarm Manager.
Manually add the location of the Remedy
directory to the environment variable
PATH in the System Control Panel. For
example, if the location is D:\Program
Files\Remedy, add this to the value for
PATH in the System Control Panel; then
log out and log in again.
When you run Alarm Manager, the
Remedy libraries in the specified location
are found and you are able to submit
trouble tickets.
This issue will be corrected in a future
release of SPECTRUM.
7 When the reconfig tool script is run by
any user other than the SPECTRUM
installer (with full root and ADMIN,0
privileges), the ARSGD.idb file necessary
for processd to start and maintain the
gateway process is not successfully
placed where it needs to be. The user
receives the message:
cannot create /usr/SPEC_6.5.0/lib/
SDPM/partslist/ARSGD.idb:
Permission denied reconfig: .save:
cannot create reconfig: .save:
cannot create reconfig: .save:
cannot create reconfig: .save:
cannot create
Reconfiguration completed
successfully.
The last line is misleading.
Aprisma will provide a more instructive
error message that says you need to be
root (or an administrator with full read/
write privileges) to successfully run the
reconfig script. This message will be
available in a future release of
SPECTRUM.
In the meantime, if you want the
gateway to be started and maintained by
processd, the root/admin user needs to
copy the file from the $SPECROOT/
ars_gateway directory and paste it into
the $SPECROOT/lib/SDPM/partslist
directory after the reconfig tool script is
run.
Known Anomalies: AR System Gateway
Item Description Solution