User`s guide

SFVRA Connection Manager 123
S YSTEM M ESSAGES
Problem Log Messages
Invalid secret.
Authenticate Failed. The call from the user was rejected based on an invalid secret. Ensure that the
CHAP secret configured on the user matches the CHAP Secret in the database.
No access at this time.
Connect Failed. The call from the user was rejected or disconnected because of the time of day.
Reconfigure the user’s Time of Day restriction to allow the call.
No channels available.
Connect Failed. No channels on a CyberSWITCH within the user’s group are available to preform
the call out function.
No CyberSWITCH configured for this User’s group.
A call from a local machine attempted to reach a user in a group that has no CyberSWITCHES.
Reconfigure the user to be a part of a different group, or add a CyberSWITCH to the user’s group.
Password is wrong.
Authenticate Failed. The call from the user was rejected based on an incorrect password. Ensure
that the password configured for the user matches the password configured in the database.
Too many connect requests.
Connect Failed. The call from the user was rejected because the database was overloaded by too
many connection requests at one time. Attempt the connection again.
Used wrong authentication.
Authenticate Failed. The call from this user was rejected based on an incorrect authentication
method. Ensure that the authentication type for the user matches the authentication type
configured in the database.
User not part of this group.
Connect Failed. The call from the user was rejected because it is not part of the same group as the
CyberSWITCH that the user attempted to call. Reconfigure the user to be included in the desired
group, or have the user call a CyberSWITCH within its group.