User`s guide

9031666 E9 Getting Started
2-9
The SpectroRx Case Window
Case Data Section
Case Data Section
You can enter information in all the fields in the Case Data section. To expand any of the Case
Data fields, click on the arrow button to the right of the field.
Data Field Description
Problem
Summary
A short phrase describing the problem.
You can type directly in the field or click on the arrow button to the right of
the field and select a summary from the Problem Summary dialog box that
appears.
Notice that SpectroRx allows only one entry in the Problem Summary field.
By default the Problem Summary dialog box is empty. As cases are saved,
their problem summaries are saved to the prob_list file in the CBR
directory. If you want the Problem Summary dialog box to display other
problem summaries, you must edit this file. Type the problem summaries on
separate lines in the file. Each entry can be a word or short phrase.
You can modify this list at any time by editing the prob_list file. See
Appendix B, Customizing the Environment .
Problem
Detail
An expansion or elaboration of the Problem Summary.
It can include any information, in normal text, that you wish to associate
with the problem.
Keywords should be enclosed in braces ({}), and can be separated by either a
comma or a space. For example, {LAN2, Printer, failure}.
Parameters Parameter/value expressions that may be pertinent to the solution of the
problem.
SpectroRx retrieves parameters such as the IP Address and Model Name
from SPECTRUM. However, you can also add or edit entries in the field.
If you click on the arrow button to the right of the field, the Parameters
dialog box appears. You can create a column of expressions in this dialog box.
Notice that expressions must have the format X=Y, where X is the
parameter and Y is the value. Each parameter/value expression should be on
a different line. The following are sample entries:
landscape=atlanta
user=casey
OS=SunOS