User`s guide

9031666 E9 Developing the Case Library
3-9
Case Field Requirements
Figure 3-2. The Completed Case
Case Field Requirements
This section outlines the requirements for the fields you can edit.
Close
Alarm Code: Prob10701
File Edit Ac-
SpectroRx
Alarm Data
Probable Cause: CONTACT LOST
Case Number
4
Case Data
Problem Summary: server unreachable
Problem Detail: Server ÒbottleÓ is not working. Clients are not able to ac-
Parameters: landscape=West Coast
Solution Summary: Agent is down
Solution Detail: The snmp daemon on bottle needs to be restarted, and donÕt
Runable Solution: /usr/scripts/restart snmpd $landscape $server
Results: success
Notes: Root permission is required to start up the snmp daemon.
SpectroRx Field Requirements
Problem Summary • Enter a summary or select one summary from the list in the
Problem Summary dialog box. You can create your own
summaries.
• A single entry can consist of multiple words.
• By default the Problem Summary dialog box is empty.
However, when you generate a seed case library, this list box
is filled in. As cases are saved, their problem summaries are
also added. You can modify the list at any time. To do so, use
an editor of choice to edit the prob_list file in the
<SPECTRUM>/CBR directory. See Appendix B, Customizing
the Environment.