User`s guide

Finding Similar Cases
Finding Cases and Using the Library SpectroRx (SPECTRUM Resolution Expert)
5-4 User’s Guide 5.0rev1
6. (Optional) As a final step, save the case so that this experience becomes
part of the SpectroRx knowledge-base.
Figure 5-1. Finding Similar Cases
Alarm Code: Prob
File Edit Actions
Notes: Start
SpectroRx
Probable Cause: CONTACT LOST
Results: not
Runable Solution:
Solution Detail: Check
Parameters: IPadd
Case Number
Solution Summary: Agent is down
Problem Detail: Client
Problem Summary: too much traf
Alarm Data
1
Case Data
SpectroRx
Open Case
9 Cases
Case 1 - 2 Points
too much trafÞc on link
Check trafÞc on other links and re-distribute nodes accordingly.
Case 2 - 2 Points
device not pingable
Agent is down.
Case 3
server unreachable
Server ÒbubbleÓ is not working. Clients are not able to access
Case 4 - 1 Point
connection lost
Replace bent pin.
Case 5 - 1 Point
router overstressed
Wait 30 minutes.
Case 3 - 2 Points
server unreachable
Server ÒbubbleÓ is not working. Clients are not able to acces
3
Close
Close
Alarm Code: Prob10701
Notes: Root permission is required to start up the snmp daemon
Alarm Data
Probable Cause: CONTACT LOST
Results: success
Runable Solution: /usr/scripts/restart snmpd $landscape $server
Solution Detail: The snmp daemon on bottle needs to be started, and donÕt forg
Parameters: landscape=West Coast
Case Number
3
Solution Summary: Agent is down
Problem Detail: Server ÒbottleÓ is not working. Clients are not able to access
Problem Summary: server unreachable
Case Data
F
ile Edit Actions
SpectroRx
F
ind Similar Cases
C
opy Solution From...
Ru
n Solution
1