User`s guide

9031666 E9 Finding Cases and Using the Library
5-9
Searching for Specific Case Information
Searching for Specific Case Information
You can also use the case library database — as you would any other database
— to search for specific information. Just create a “mini-case” that contains
the parameters you want to search on. Then use the Find Similar Cases option
to find similar cases from the case library database.
Here are some search possibilities:
• Enter a server name, IP address, or location in the Parameters field if you
want to review the cases that relate to specific devices or locations.
• Enter a network problem in the Problem Summary field if you want to see
how the cases in the case library resolve the problem. You can then edit
cases to refine or correct the SpectroRx knowledge-base.
• Enter keywords in the Problem Detail field. Keywords should be enclosed
in braces ({}) and can be separated by a comma or a space. For example:
{LAN2, Printer, failure}.
To search the case library for specific information, follow these steps:
1. Open SpectroRx from an existing alarm in the SPECTRUM Alarm
Manager.
2. In SpectroRx select the New Case option or button.
Another SpectroRx window appears. This window does not have alarm
information in any of the fields.
3. Create a mini-case with one or two parameters, but do not save it to the
database. Remember these points:
• Enter a problem summary or parameters in the appropriate fields.
• Entries in the Parameters field must have the following format:
location=< location >. For Example: location=Atlanta.
• Enter keywords in the Problem Detail field. Keywords should be
enclosed in braces ({}) and can be separated by a comma or a space. For
example: {LAN2, Printer, failure}.
4. Click on the Find Similar Cases option or button.
SpectroRx finds and displays a list of similar cases beginning with the
most similar one, each containing a summary of the case problem.
5. Use the scroll bar on the right of the SpectroRx window to navigate
through all the similar cases that SpectroRx has found. To select a case,
click on it or select it and click on the Open button.