Specifications

SPECTRUM Software Release Notice (SSRN)
For SPECTRUM 6.6
Page 35
Document 0743
Known Anomalies in SPECTRUM 6.6
This section identifies known anomalies for SPECTRUM and
its integrated applications in SPECTRUM 6.6.
AR System Gateway
Known Anomalies: AR System Gateway
Item Description Solution
1 On Solaris, when you run SANM-enabled
AR System Gateway with the option -ts
set lower than the number of models you
are filtering (for example, you have
1,000 models and you set the -ts option
to 999 or lower), the swap space is
eventually exhausted and
SpectroSERVER shuts down.
When setting up the trace file, be careful
about its size in relation to the number of
models specified in the policy filter. To be
safe, accept the default size of 10000.
2On Windows NT, if you modify filters
when the Automatic Trouble Ticket
Generator (arsgated) is running without
SANM, the modifications are not
recognized by the arsgated.
This issue will be corrected in a future
release of SPECTRUM.
3 When running the arsgated, if the AR
System Server password is not entered
on the command line or is not present in
the resource file, you are not prompted
for a password.
The AR System Server password must be
entered either on the command line or in
the resource file.
This issue will be corrected in a future
release of the AR System Gateway.
4 The Remedy password for the required
SPECTRUM user is stored as a standard
text value in the AR System Gateway
resource file (.arsgrc). This value is not
encrypted and could be cause for
concern with regard to security.
The Remedy API requires the password
field in the ARControlStruct passed to
AR V er ify Us e r t o be “cl ea r te xt” acc or d in g
to the Remedy Programmer's Guide:
“The password for the specified user
name, in clear text. The API encrypts this
parameter before sending it to the
server.”
Ensure that permissions allow only
appropriate individuals access to the
.arsgrc file.
Note: Make sure that the owner of the
ARSGATED.PL, ARSGATED.DAEMON/
EXE and ARS_CONFIG.PL have r/w
permissions to this file or their respective
operations will fail.