Specifications

Enterprise Alarm Manager
Known Alarm Manager Anomalies in SPECTRUM 6.0.3
SPECTRUM Software Release Notes Page 48
Problem 19: On the Windows NT and 2000 platforms, if you submit a
trouble ticket on an alarm to Remedy, no trouble ticket is submitted. In
addition, no error message of any kind is generated. This is occurring
because the Remedy libraries are not found by the Alarm Manager.
Solution: Manually add the location of the Remedy directory to the
environment variable PATH in the System Control Panel. For example, if
the location is “D:\Program Files\Remedy”, add this to the value for PATH
in the System Control Panel, log out, then log back in again. When you run
Alarm Manager, it should find the Remedy libraries in the specified
location and you will be able to submit trouble tickets. This problem will
be corrected in the next release of SPECTRUM.