User`s guide

Section 1, Task 1: Start the IT Service Vision Server Software
This task walks you through the basic site-level customization of the IT Service Vision server software. (Customization of the
the IT Service Vision client software is covered in a later task.)
Prerequisites
1. You know the work shift schedule and holiday schedule at your site.
You need a schedule of the work shifts that are important for your performance reporting. You can define as many as six
shifts with the server’s interactive interface. If you want to assign more that six work shifts, see How to Assign More that
Six Shifts in the portable section of Issue 6 in the newsletter. For the newsletter, follow this path:
Online Help -> Documentation Contents -> Internet Links -> WWW Home Page
Work shifts are defined by hour within day. For example, the default schedule in IT Service Vision has two shifts: shift 1
is Monday through Friday from 8 a.m. to 4:59 p.m. (08:00 - 16:59), and shift 2 is the remainder of the week.
You also need a list of the dates that are holidays at your site. A list for the current year is good. A list for the current
year and the next year is even better. (There is a default holiday list, although it will probably not match the holidays
used at any particular site.)
You may want to check with other performance areas at your site so that all areas are using the same schedules and
holidays so that all reports are consistent.
Actions
1. Invoke the IT Service Vision server interface.
From your operating system prompt use one of these methods:
You can start IT Service Vision in one step or two. Use whichever method works best for you.
a. To start IT Service Vision directly, issue this command:
The command is:
itsv -sasroot
sasroot
where itsv is the name of a shell script in your IT Service Vision misc directory and sasroot is the location
at which SAS is installed.
For example:
cd !cproot/misc
./itsv -sasroot sasroot