User`s guide

the PDB, and write access to SITELIB:
%CPSTART( pdb=’/tmp/pdb-test’, siteacc=write );
This statement invokes the IT Service Vision server with a pdb named pdb-test as the active PDB, write access to
the PDB, and read access to SITELIB:
%CPSTART( pdb=’/tmp/pdb-test’, access=write );
This statement invokes the IT Service Vision server with a pdb named pdb-test as the active PDB and write
access to the PDB and write access to SITELIB
%CPSTART( pdb=’/tmp/pdb-test’, access=write, siteacc=write );
Then, from your PROGRAM EDITOR window, select Locals and Submit.
3. Adjust the default work shift schedule and holiday schedule.
a. Request read/write (update) access to SITELIB.
Administration -> Site Options -> click on down arrow to the right of the Sitelib Access field->
WRITE -> OK
b. Display the Define Work Shifts window.
You can use work shifts and holidays to subset data for reports. Follow this path:
Administration -> Define Work Shifts
IT Service Vision displays the Define Work Shifts window. In the upper right corner of the window is the
Define at Which Level? subwindow. Select Site. (When new PDBs are created, they automatically take
their defaults from the Site Defaults. You can also manually apply the Site Defaults to an existing PDB.)
i. Define and edit the work shifts schedule.
In the lower left corner of the window is the Shift Definition subwindow. It lists the
default shift codes and their descriptions (meanings).
If the codes and descriptions do not provide the distinctions that you want to make among shifts,
overwrite the codes and meanings with ones that are suitable for your site.
In the upper left corner of the window is the Shifts by Day of Week subwindow. The title
is a day-of-week. The body of the window contains a list, for that day, in which each line has an
hour of the day (in 24-hour clock time; for instance, 14:00 means 2:00 pm - 2:59 pm) and the shift
code to which it is assigned.
Overwrite the displayed shift codes with the shift codes that apply at your site. To overwrite a shift
code, click on it and then enter the new shift code for that hour. To see the shift codes for the rest
of the day, use the vertical scroll bar.
Select the next day, by moving the scroll bar in the Shifts by Day of Week subwindows,
and set the shift codes for that day. Repeat until you have set the shift codes for every day of the
week.
ii. Define and edit the holidays schedule.
On the right in the window is the Define Holidays button. Select it. IT Service Vision displays a series of
lines, each of which has a date, the status of the date (
Active
means the date is a holiday at your site),
and a description of the holiday.