User`s guide

Preliminary Checklist
This checklist describes the information that you may need to gather and verify before you set up IT Service Vision. This
checklist also has advanced topics that you may want to make use of after setup.
Suggested Reading
In this document, you will see references to SAS windows, pull-down menus, and command lines. For more information
on using these in IT Service Vision, see Shared Appendix 2: Navigating SAS Windows
.
If you are new to performance evaluation and want to do some background reading, we suggest the following books:
Operating System Concepts, Fourth Edition. By Abraham Silberschatz and Peter Galvin. Addison-Wesley Publishing
Company, Inc. 1994. ISBN 0-201-50480-4. This book is a good introduction to the purposes and internals of operating
systems in general.
Merrill’s Expanded Guide to Computer Performance Evaluation Using the SAS System. By H.W. "Barry" Merrill. SAS
Institute Inc. 1984. ISBN 0-917382-54-4. Focus on concepts, relationships, and analysis techniques. See Chapters 1, 2,
and 7-30.
You may also want to read the following papers. They are platform-specific but general enough to show some of the concepts in
use. They are in materials from the Computer Measurement Group (CMG).
Computer Measurement Group, Inc.
P.O. Box 1124
151 Fries Mill Rd.
Suite 104
Turnersville, NJ 08012
USA
Phone Number (800) 4 FOR CMG or [phone]
FAX Number [phone]
http://www.cmg.org
"Introduction to Performance Management: What to Measure, What to Report." By Stephen Samson. CMG 94
Proceedings. Volume 1.
"Getting Started in Performance Tuning and Capacity Planning." By Neil Ervin. CMG 94 Proceedings. Volume 2.
"An Introduction to Time Series Forecasting for CPE." By Brian Bennett. CMG Transactions. Summer 1994.
"Network Analysis Case Study." By Barbara Pendergrass and Robert N. Bonham. CMG 94 Proceedings. Volume 2.
"Distributed System Analysis Case Study." By Barbara H. Pendergrass and Robert N. Bonham. CMG 95 Proceedings.
Volume 2.
Are you familiar with the SAS System and the SAS language? The IT Service Vision graphical user interface empowers you to
access, manage, analyze, and present performance evaluation information without knowing SAS software. But you can extend
the capabilities of the product by using the SAS language and other SAS products. If you want to learn more about the SAS
software and language, a good place to start is SAS Language and Procedures: Introduction, Version 6 First Edition and/or The
L
ittle SAS Book: A Primer by Lora D. Delwiche and Susan J. Slaughter, Cary, NC: SAS Institute Inc., 1995, ISBN
1-55544-215-3.
For an Overview of IT Service Vision, see Shared Appendix 1: Overview
.