User`s guide

Open Systems and Windows NT Appendix 2: Tips for Reports
A Collection of Tips
Tips for Subsetting Data
Subsetting via DATETIME
Subsetting by a Simple Local Where Expression
Subsetting by a Simple Global Where Expression
A Collection of Tips
Here are some tips that may be useful to you as you generate reports with the IT Service Vision GUI.
If running your report definition does not seem to produce any results, be sure that you are looking for the report in the
correct window. The default window for graph reports is the SAS GRAPH window. The default window for text reports
is the SAS OUTPUT window. You can override those defaults from the report’s main definition window by selecting
Output Options, Graphics Window or Output Window, and OK.
If running your report definition produces unexpected results, examine the SAS log for messages.
Some IT Service Vision supplied report definitions require setup to run properly.
Follow this path from the IT Service Vision main window
Reporting -> Explore Supplied Reports ->
select the report definition ->
click right mouse button -> Show Report Explanation
to be certain that you have met all the setup requirements for a report definition.
If you get the
No observations were selected
message, check the following:
Does the SAS log display the report definition that you ran? Check to see that you are running at the (REDLVL)
at which you have data.
Check to see that you are running with the date range (BEGIN and END) in which you have data.
For more about date range subsetting, see Subsetting via DATETIME
in this appendix.
Check to see that you are running with a subsetting WHERE expression (Local Where or Global Where) for
which you have data. If not, and you are running a supplied report definition that requires setup, the lack of a
subsetting WHERE expression could easily be the cause. Check the Explanation for the report definition.
For more about a subsetting WHERE expression, see Subsetting by a Simple Local Where Expression
in this
appendix and Subsetting by a Simple Global Where Expression
in this appendix.
Check to see that there really are data in that table at that level in that date range for the variables in the report
definition. From the IT Service Vision main window, follow this path
Administration -> Examine PDB Data ->
select the level
->
select the table -> click right mouse button ->
View Data
Note: Use can also use %CPPRINT to browse the data. See the Macro Reference documentation for IT Service
Vision for more information.
If the data that you see in your table using Browse Data or View Data are unexpected, check the table’s
definition. From the IT Service Vision main window, follow this path
Administration -> Manage Tables ->