User`s guide

9030944 E10 Using ECM with External Applications
9-11
Using ECM with ARS Gateway
Using ECM with ARS Gateway
ECM can also be used in conjunction with the SPECTRUM ARS Gateway and
Remedy’s Action Request System (ARS). ECM generates alarms in
SPECTRUM whenever a load failure or verification failure occurs. Therefore,
users who have the ARS Gateway and Remedy ARS on their system can have
trouble tickets generated whenever these ECM alarms occur.
For more details, see the SPECTRUM ARS Gateway User’s Guide.
Using ECM with SpectroPHONE
ECM can also be used with SpectroPHONE. If users have SpectroPHONE on
their system, they can specify that ECM alarms generate phone messages to
the appropriate troubleshooters whenever an ECM alarm occurs.
For more details, see the SpectroPHONE User’s Guide.