Installation Guide

8
Rev 09/30/20 #730021
Symptom Problem Solution
If you are uncomfortable working with electricity, running electrical supply
wire or installing a circuit breaker, please consult a licensed electrician.
TROUBLESHOOTING
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Heater
doesn’t work
at all.
1. Supply connections are loose.
2. Heater has tripped one of its
high-temperature safety shuto󰀨s.
3. Heater has tripped its sec-
ondary high-temperature safety
shuto󰀨.
4. Supply circuit is faulty.
1. Turn o󰀨 power at main disconnect panel. Inspect and/
or tighten all the wire connectors inside the heater and at
any connection points inside junction boxes or at the wall
thermostat.
2. TO RESET: Turn power o󰀨 at main disconnect panel. Allow
20 minutes to cool. Make sure heater is not blocked and is
clean. Restore power. If the high-temperature safety shuto󰀨
trips more than once a day, replace the heater.
3. Replace heater.
4. Call a licensed electrician.
Breaker trips
immediately
after install-
ing heater.
1. A short circuit exists in the
electrical supply wires or heater
wiring.
2. Circuit breaker and heater are
not the same voltage.
3. Circuit is overloaded.
4. Supply circuit is faulty.
1. An incorrect connection in the heater or electrical supply
wires may cause sparking or arcing. Inspect all heater and
electrical supply wiring insulation for damage or call an
electrician.
2. Double check the voltage of the heater to make sure it
matches the voltage of the circuit. Replace heater with a
model that is 240 volts.
3. Use a lower wattage heater, or reduce the number of
heaters on the circuit.
4. Call a licensed electrician.
Heater blows
cold air or
doesn’t get
hot.
1. Element has failed.
2. Only one side heats and the
other side has tripped one of its
high-temperature safety shuto󰀨s
(Model CST only).
1. Replace heater.
2. TO RESET: Turn power o󰀨 at main disconnect panel. Allow
20 minutes to cool. Make sure heater is not blocked and is
clean. Restore power. If the high-temperature safety shuto󰀨
trips more than once a day, replace the heater.
Heater
smells after
installation
or not being
used.
1. Odor from element
manufacturing process.
2. Dust or lint inside the heater.
3. Supply connections are loose.
1. In a new installation, some smoking may occur as the ele-
ment initially burns o󰀨 residue from manufacturing. It typically
goes away within several hours.
2. Clean heater (see “MAINTAINING YOUR HEATER” on
page 8 for instructions).
3. Turn o󰀨 power at main disconnect panel. Inspect and/
or tighten all the wire connectors inside the heater and at
any connection points inside junction boxes or at the wall
thermostat.
Fan/motor
doesn’t spin
or spins
slow.
1. Circuit breaker is 120 volts and
heater is 240 volts.
2. Defective motor or motor out of
alignment.
1. Double check the voltage of the heater to make sure it
matches the voltage of the circuit. Replace heater with a
model that is 120 volts.
2. Replace motor.
Heater
doesn’t turn
o󰀨.
1. Thermostat is defective.
2. No thermostat hooked up to
control heater.
3. Incorrect heater wattage for
room size.
1. Replace thermostat.
2. A thermostat is required for all fan heaters. Purchase a
built-in or wall thermostat for your heater.
3. Install higher wattage model or additional heaters if circuit
allows.
MAINTAINING YOUR HEATER
High-temperature safety shuto󰀨
All CS and CST fan-forced heaters come with built-in high-temperature safety shuto󰀨s that stop electricity
flowing to the heater if it gets too hot inside. See TROUBLESHOOTING below if you’re experiencing
problems with your heater.
Clean heater at least every 6 months or as required. Do not lubricate motor.
WARNING: Risk of electrical shock, turn o󰀨 power before removing grill.
1. Turn o󰀨 power at the main disconnect panel.
2. Wait for the heater to cool.
3. Remove thermostat knob (if any) and grill.
4. Wash grill with hot soapy water and dry.
5. Blow air through the heating element with a
hair dryer or shop vacuum on blow cycle.
6. Clean the fan with a vacuum cleaner.
7. Replace grill and thermostat knob (if any).
8. Turn power back on at the main disconnect
panel.
Any service other than cleaning should be performed by an authorized service
representative.