Full Product Manual

9
Rev 01/15/21 #720101
Symptom Problem Solution
If you are uncomfortable working with electricity, running electrical supply
wire or installing a circuit breaker, please consult a licensed electrician.
TROUBLESHOOTING
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Breaker trips
immediately
after
installing
heater.
1. A short circuit exists in the
electrical supply wires or
heater wiring.
2. Circuit breaker and heater are
not the same voltage.
3. Circuit is overloaded.
4. Supply circuit is faulty.
1. An incorrect connection in the heater or electrical supply
wires may cause sparking or arcing. Inspect all heater and
electrical supply wiring insulation for damage or call an
electrician.
2. Double check the supply voltage; check the heater to
make sure it is configured for the voltage of the circuit.
3. Use a lower wattage heater, or reduce the number of
heaters on the circuit.
4. Call a licensed electrician.
Heater blows
cold air or
doesn’t get
hot.
1. Insu󰀩cient element
temperature.
2. Element has failed.
3. Circuit breaker and heater are
not the same voltage.
1. Allow a few moments for element to reach operating tem-
perature.
2. Replace heater.
3. Double check the supply voltage, and check the heater to
make sure it is configured for the voltage of the circuit.
Heater
doesn’t turn
o󰀨.
1. Thermostat is defective.
2. No thermostat hooked up to
control heater.
3. Incorrect heater wattage for
room size.
1. Replace thermostat.
2. A thermostat is required for all fan heaters. Purchase a
built-in or wall thermostat for your heater.
3. Install higher wattage model or additional heaters if circuit
allows.
Heater
smells after
installation
or not being
used.
1. Odor from element
manufacturing process.
2. Dust or lint inside the heater.
3. Supply connections are loose.
1. In a new installation, some smoking may occur as the
element initially burns o󰀨 residue from manufacturing. It
typically goes away within several hours.
2. Clean heater (see “MAINTAINING YOUR HEATER” on
page 7 for instructions).
3. Turn o󰀨 power at main disconnect panel. Inspect and/
or tighten all the wire connectors inside the heater and at
any connection points inside junction boxes or at the wall
thermostat.
Fan/motor
doesn’t spin
or spins
slow.
1. Circuit breaker is 120 volts and
heater is configured for 240
volts.
2.
Defective motor or motor out of
alignment.
3. Fan or motor is jammed.
1. Double check the supply voltage; check the heater to
make sure it is configured for the voltage of the circuit.
2. Replace motor.
3. Remove obstruction.
Heater
doesn’t work
at all.
1. Supply connections are loose.
2. Heater has tripped its
high-temperature safety
shuto󰀨.
3. Thermostat set too low or
defective.
4. Supply circuit is faulty.
1. Turn o󰀨 power at main disconnect panel. Inspect and/
or tighten all the wire connectors inside the heater and at
any connection points inside junction boxes or at the wall
thermostat.
2. TO RESET: Turn power o󰀨 at main disconnect panel.
Allow 30 minutes to cool. Make sure heater is not blocked
and is clean. Restore power. If the high-temperature safety
shuto󰀨 trips more than once a day, replace the heater.
3. Adjust thermostat to a higher temperature until heater
operates or replace thermostat.
4. Call a licensed electrician.
Heater
continually
trips its high-
temperature
safety
shuto󰀨.
1. Dust, lint or other matter has
accumulated inside heater.
2. Airflow is blocked.
3. Fan or motor is jammed.
1. Clean heater (see “MAINTAINING YOUR HEATER” on
page 7 for instructions).
2. Remove obstruction. Maintain a minimum distance of
6 inches (15.2 cm) from any inside corner or adjacent
surfaces, and 3 feet (0.9 m) from furniture or other objects
placed directly in front of the heater.
3. Remove obstruction.TO RESET: Turn power o󰀨 at main
disconnect panel. Allow 30 minutes to cool. Make sure
heater is not blocked and is clean. Restore power. If the
high-temperature safety shuto󰀨 trips more than once a
day, replace the heater.
MAINTAINING YOUR HEATER