User's Manual

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11. Trouble Shooting Guides
1. How to know if SMN-890 is connected to the network
successfully?
Try to ping SMN-890 assigned IP address using command prompt.
If it is connected to the network, ping action should be successful.
If it still fails, check the LAN cable and make sure it is working.
Figure 15 below illustrates the example of pinging the network
device.
Figure 15: Ping network device.
2. Why SMN-890 cannot power-up by POE switch?
Make sure the switch’s ‘Power over Ethernet’ feature is enabled
for all the ports.
3. How to I verify if SMN-890 able to contact with server?
By using the web browser, try to browse the SMN-890 Web. As
shown on ‘figure 3 on Page 10’, SMN-890 web will show the latest
server uploaded date time if it is able to contact with server
successfully. The last uploaded date time should not be more
than 4 minutes behind current date time.