Owners Manual

mat Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors can assist
you over the phone.
There is no cost for Roadside Service
if the repair is under warranty or the
provided service is one of the covered Emergency Road Services.
If a dealershii Service lkchnician travels to your location, and the repair
is
not covered under warranty, there is a nominal service fee to cover the
technician’s travel to and fromyour location. Labor is charged at one and
one half times the Cadillac dealership retail labor rate, with a
30 minute
minimum. There is also a charge for any parts used and a mileage fee
if the
technician travels beyond
30 miles.
F
How Do You Pay For Roadside Service ? ? ?
Payment is due at the time services are performed if it is determined they
are non-warranty related. Payment may
be made by cash, personal check
or any major credit card honored
by the participating Cadillac dealership,
tow service or locksmith.
In some instances where warranty determination cannot be made, the
charges must still be paid. Retain
the bill and submit it to an authorized
Cadillac dealership Service Department for review. If
the repair is
determined to be covered by warranty the dealer
will expedite
reimbursement directly to you.
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