Owner’s Name Street Address City & State Vehicle Identification Number (VIN): Day Year Date Vehicle First Delivered or Put In Use: Month . X Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information. Odometer Reading on Date Vehicle First Delivered This booklet contains important information about the vehicle’s warranty coverage.
yellowblue Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form on page 31 of this booklet. Remember, if the service contract you are considering to purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from General Motors. E 08/31/01 Cadillac Motor Car Division, General Motors Corporation. All rights reserved.
2002 Cadillac Warranty and Owner Assistance Information An Important Message to Cadillac Owners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Vehicle Limited Warranty What Is Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
yellowblue An Important Message to Cadillac Owners . . . Cadillac’s Commitment to You Maintenance Records We are committed to assure your satisfaction with your new Cadillac. Your Cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs both during and after the warranty period. Retain receipts covering performance of regular maintenance.
Owner Assistance Your Cadillac dealer is best equipped to provide all your service needs. Should you ever encounter a problem during or after the limited warranty period that is not resolved, talk to a member of dealer management. Under certain circumstances, General Motors and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case by case basis.
yellowblue Warranty Coverage at a Glance The 2002 warranty coverages are summarized below. Please read pages 7 through 25 for complete details.
2002 General Motors Corporation New Vehicle Limited Warranty General Motors Corporation will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
yellowblue Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first. Rust-Through: Any body sheet metal panel that rusts through (an actual hole in the sheet metal) continues to be covered for up to 6 years or 100,000 miles, whichever comes first.
What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning (as when stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
yellowblue Damage or Corrosion Due to Environment, Chemical Treatments or Aftermarket Products Damage caused by airborne fallout (chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See page 13 for details regarding chemical paint spotting.
Extra Expenses* Economic loss or extra expense is not covered. Examples include: D Loss of vehicle use D Inconvenience D Storage D Payment for loss of time or pay D Vehicle rental expense D Lodging, meals, or other travel costs D State or local taxes required on warranty repairs *While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits such as Cadillac Owner Privileges, see your owner’s manual.
yellowblue Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs — Component Exchanges Tire Service In the interest of customer satisfaction, General Motors may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are Service Replacement Parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
Paint, Trim and Appearance Items Warranty Coverage — Extensions Defects in paint, trim, upholstery or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner’s manual and maintenance booklet list instructions regarding the care of paint, trim, upholstery, glass, and other appearance items.
yellowblue Warranty Service — United States and Canada For your records, the servicing dealer should provide a copy of the warranty repair order listing all warranty repairs performed. Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period. We ask that you return to your selling dealer for warranty repairs.
Original Equipment Alterations Pre-Delivery Service This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by General Motors. Examples of the types of alterations that would not be covered include, installation or use of any non-GM part, accessory, materials, or the cutting, welding, or disconnecting of the vehicle’s original equipment parts and components.
yellowblue 2002 Emission Control Systems Warranties This section outlines the emission warranties that General Motors provides for your vehicle in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
yellowblue Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The California Air Resources Board and General Motors are pleased to explain the emission control system warranty on your 2002 vehicle. In California, new motor vehicles must be designed, equipped, and built to meet the states’ stringent anti-smog standards.
Owner’s Warranty Responsibilities: As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner’s manual and maintenance booklet. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to a GM dealer selling your vehicle line as soon as a problem exists.
yellowblue Powertrain Control System Barometric Pressure Sensor Brake Switch Camshaft Position Actuator Assembly Camshaft Position Actuator Valve Coolant Fan Control Relay Coolant Level Sensor Data Link Connector Electric Throttle Control (ETC) Motor Engine Control Module (ECM)** Engine Coolant Temp.
Air Management System Air Cleaner Air Cleaner Diaphragm Motor Air Cleaner Resonator Air Cleaner Temp. Compensator Valve Air Intake Ducts Charge Air Control Actuator Charge Air Control Solenoid Valve Charge Air Control Valve Charge Air Cooler (6.
yellowblue Positive Crankcase Ventilation System Crankcase Depression Regulator Valve (6.5L Diesel) Oil Filler Cap PCV Filter PCV Oil Separator PCV Valve Exhaust Gas Recirculation System EGR Feed and Delivery Pipes or Cast–in Passages EGR Valve EGR Valve and Exhaust Pressure Regulator (6.
Parts specified in your maintenance schedule as requiring scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System warranties. If equipped, items marked with an asterisk are covered by the California long-term emission control system Defects Warranty for 7 years/ 70,000 miles.
yellowblue Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an emergency, where an authorized dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Cadillac dealer facility to obtain service under the emission warranties. This should be done as soon as possible after failing an EPA-approved Inspection/Maintenance test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Cadillac dealer at no charge. Repairs which do not qualify will be charged to you.
yellowblue Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
The BBB Auto Line program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days.
yellowblue State Warranty Enforcement Laws Warranty Information for California Only Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state.
D The same nonconformity has been subject to repair 4 or more times by General Motors or its agents AND the buyer has notified General Motors of the need for the repair of the nonconformity; D The vehicle is out of service by reason of repair nonconformities by General Motors or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer. NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS: General Motors Corporation P.O.
yellowblue Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Cadillac, the letter should be addressed to Cadillac’s Customer Assistance Center in Detroit, Michigan. United States Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169 Detroit, MI, 48232-5169 1-800-458-8006 1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-882-1112 From: Puerto Rico: U.S.
Don’t Wait Until Your New Vehicle Limited Warranty and Your Opportunity to Purchase the GM Protection Plan - Expire. No-Obligation GM Protection Information Request YES! Please send me free information about how I can protect myself from costly repair bills after my new vehicle limited warranty expires. Name: Address: Learn how to protect yourself, with the GM Protection Plan, against costly repairs after your new vehicle limited warranty expires. A monthly payment plan makes it convenient and affordable.
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