Warranty

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State Warranty Enforcement Laws
Laws in many states permit owners to obtain a
replacement vehicle or a refund of the purchase price
under certain circumstances. The provisions of these
laws vary from state to state. To the extent allowed by
state law, General Motors requires that you first provide
us with written notification of any service difficulty
you have experienced so that we have an opportunity
to make any needed repairs before you are eligible for
the remedies provided by these laws. Your written
notification should be sent to the Cadillac Customer
Assistance Center. Please see page 30 for the address.
Warranty Information for California Only
California Civil Code Section 1793.2(d) requires that,
if General Motors or its representatives are unable to
repair a new motor vehicle to conform to the vehicle’s
applicable express warranties after a reasonable number
of attempts, General Motors shall either replace the new
motor vehicle or reimburse the buyer the amount paid
or payable by the buyer. California Civil Code Section
1793.22(b) creates a presumption that General Motors
has had a reasonable number of attempts to conform
the vehicle to its applicable express warranties if, within
18 months from delivery to the buyer or 18,000 miles
on the vehicle’s odometer, whichever occurs first, one or
more of the following occurs:
The same nonconformity results in a condition that is
likely to cause death or serious bodily injury if the
vehicle is driven AND the nonconformity has been
subject to repair two or more times by General
Motors or its agents AND the buyer or lessee has
directly notified General Motors of the need for the
repair of the nonconformity: OR