IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an alternative dispute resolution program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from General Motors. © 11/21/01 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2003 Cadillac Warranty and Owner Assistance Information An Important Message to Cadillac Owners... .........1 Cadillac’s Commitment to You ............................1 Vehicle Operation and Care ................................1 Maintenance Records ........................................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Coverage at a Glance ......................
2003 Cadillac Warranty and Owner Assistance Information Owner Assistance .............................................22 Customer Satisfaction Procedure .......................22 Assistance For Text Telephone (TTY) Users .......24 Cadillac Roadside Assistance ............................24 Cadillac Courtesy Transportation ........................24 State Warranty Enforcement Laws .....................24 Warranty Information for California Only ................
An Important Message to Cadillac Owners... Cadillac’s Commitment to You We are committed to assure your satisfaction with your new Cadillac. Your Cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs both during and after the warranty period. Vehicle Operation and Care Considering the investment you have made in your Cadillac, we know you will want to operate and maintain it properly.
Warranty Coverage at a Glance The 2003 warranty coverages are summarized below. Please read General Motors Corporation New Vehicle Limited Warranty on page 3, Things You Should Know About the New Vehicle Limited Warranty on page 7, and Emission Control Systems Warranties on page 12 for complete details.
General Motors Corporation New Vehicle Limited Warranty General Motors Corporation will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owner’s of the vehicle during the warranty period.
GM licensed accessories are covered under the accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers. Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first.
Tire Damage or Wear Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning (as when stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
Items such as: • Filters • Brake Pads / Linings • Clutch Linings • Keyless Entry Batteries * • Audio System Cleaning • Coolants and Fluids • Wiper Inserts • Limited Slip Rear Axle Service • Tire Rotation • Wheel Alignment / Balance ** are covered only when replacement or repair is the result of a defect in material or workmanship. Failure or damage of components due to vehicle use, wear, exposure, or lack of maintenance is not covered. * Consumable battery covered up to 12 months only.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs — Component Exchanges In the interest of customer satisfaction, General Motors may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
After–Manufacture “Rustproofing” Chemical Paint Spotting Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle.
Warranty Coverage — Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Touring Owner Service — Foreign Countries If you are touring in a foreign country and repairs are needed, it is suggested you take your vehicle to a General Motors dealer facility, preferably one which sells and services Cadillacs. Once you return to the United States, for reimbursement consideration, you should provide your dealer with a statement of circumstances, the original repair order, proof of ownership, and any “paid” receipt indicating the work performed and parts replaced.
Pre-Delivery Service Production Changes Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are detected and corrected at the factory during the inspection process. In addition, dealers are obligated to inspect each vehicle before delivery.
Emission Control Systems Warranties This section outlines the emission warranties that General Motors provides for your vehicle in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emissions parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Emission Performance Warranty 2. California Emission Control Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The California Air Resources Board and General Motors are pleased to explain the emission control system warranty on your 2003 vehicle. In California, new motor vehicles must be designed, equipped, and built to meet the states’ stringent anti-smog standards.
Owner’s Warranty Responsibilities: What Is Covered As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner’s manual. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.
Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: • (*) 7 years/70,000 miles, whichever comes first, California emission coverage. • (**) 8 years/80,000 miles, whichever comes first, Federal emission coverage. (Also applies to California certified Light Duty and Medium Duty vehicles.
Function Block (6.6L DURAMAX™ Diesel) Fuel Injector Fuel Pressure Regulator Fuel Rail Assembly Fuel Rail Sensor (6.6L DURAMAX™ Diesel) Air Management System Air Cleaner Air Cleaner Diaphragm Motor Air Cleaner Resonator Air Cleaner Temp. Compensator Valve Air Intake Ducts Charge Air Control Actuator Charge Air Control Solenoid Valve Charge Air Control Valve Charge Air Cooler (6.
Catalytic Converter System Catalytic Converter(s) and Muffler if attached as assembly ** Exhaust Manifold (7/70 Only Cadillac 4.6L, Aurora 4.0L, C/K Truck <14,000 GVWR 8.
Pulleys Sealing Devices Springs Tubes Wiring * 7 years/70,000 miles, whichever comes first, California emission coverage. ** 8 years/80,000 miles, whichever comes first, Federal emission coverage. (Also applies to California Certified Light Duty and Medium Duty Vehicles.) Parts specified in your maintenance schedule as requiring scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first.
Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an emergency, where an authorized dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Cadillac dealer facility to obtain service under the emission warranties. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Cadillac dealer at no charge. Repairs which do not qualify will be charged to you.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both General Motors and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have.
Assistance For Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Cadillac Customer Assistance Center is: 1-800-833-2622 in the United States 1-800-263-3830 in Canada The TTY for the Cadillac Roadside Assistance Center is: 1-888-889-2438 in the U.S.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if General Motors or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, General Motors shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Customer Assistance Offices Cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Cadillac, refer to the address below. United States Cadillac Customer Assistance Center P.O. Box 33169 Detroit, MI 48232-5169 www.Cadillac.
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