IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2004 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2005 Cadillac Warranty and Owner Assistance Information An Important Message to Cadillac Owners... .........1 Cadillac’s Commitment to You ............................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ............................
2005 Cadillac Warranty and Owner Assistance Information Emission Control Systems Warranty ..................15 What Is Covered .............................................15 How to Determine the Applicable Emissions Control System Warranty (Light Duty Trucks Only) ...............................................15 Federal Emission Control System Warranty .........16 California Emission Control System Warranty .......17 Emission Warranty Parts List ............................20 Replacement Parts ...........
An Important Message to Cadillac Owners... Cadillac’s Commitment to You We are committed to assuring your satisfaction with your new Cadillac. Your Cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Cadillac dealer is best equipped to provide all of your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty* New Vehicle Limited Warranty * For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 15 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first.
− Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first. − Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. − Catalytic converters and powertrain control modules are covered for the first 8 years or 80,000 miles, whichever comes first.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details. Accessory Coverage All GM accessories sold by GM and parts that are permanently installed on a GM vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty.
6.6L DURAMAX® Diesel Engine Coverage For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. A $100.00 deductible per repair visit may apply after the vehicle has been in use for 3 years or 36,000 miles, whichever comes first. For additional information, refer to Things You Should Know About the New Vehicle Limited Warranty on page 9.
Damage Due to Accident, Misuse, or Alteration Damage caused as the result of any of the following is not covered: • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. • Alteration or modification to the vehicle including the body, chassis, or components after final assembly by GM.
• • • • • Coolants and Fluids Wiper Inserts Limited Slip Rear Axle Service Tire Rotation Wheel Alignment/Balance ** are covered only when replacement or repair is the result of a defect in material or workmanship. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles. Extra Expenses Economic loss or extra expense is not covered.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with 6.6L DURAMAX® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this coverage period. The engine parts listed next continue to be covered, subject to a $100.00 deductible, for 5 years or 100,000 miles, whichever comes first.
Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items. Vehicle Operation and Care Considering the investment you have made in your Cadillac, we know you will want to operate and maintain it properly.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car and Light Duty Truck equipped with Car and Light Duty Gasoline Engines − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle, powertrain, control module, whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine − 5 years or 50,000 miles, whichever comes first. • Light Duty Truck equipped with Heavy Duty Diesel Engine − 5 years or 50,000 miles, whichever comes first.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The Emission Control System Warranty on your vehicle is issued in accordance with the California Air Resources Board and GM. In California, new motor vehicles must be designed, equipped, and built to meet the state’s stringent anti-smog standards.
• For 8 years or 80,000 miles, whichever comes first: − If the catalytic converter or vehicle, powertrain, control module is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty. • For heavy duty gasoline engine vehicles, the emission warranty period is 5 years or 50,000 miles, whichever comes first. • For heavy duty diesel engine vehicles, the emission warranty period is 5 years, 100,000 miles, or 3,000 hours of operation, whichever comes first.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under “Federal Emission Control System Warranty” and “California Emission Control System Warranty”.
Throttle Position Sensor Throttle Position Switch Vehicle Control Module (VCM) ** Vehicle Speed Sensor Transmission Controls and Torque Management Manual Transmission Clutch Switch Park/Neutral Switch Torque Converter Clutch Solenoids Torque Converter Clutch Switch Transmission Control Module ** Transmission Fluid Temperature Sensor Transmission Gear Selection Switch (Diesel) Transmission Internal Mode Switch Transmission Pressure Switches Transmission Shift Solenoids A & B Transmission Speed Sensors Fuel M
Idle Air Control Valve Distributor Pick Up Coil Idle Speed Control Motor Distributor Rotor Intake Manifold * Glow Plug(s) (Diesel) Intake Manifold Tuning Valve Glow Plug Controller (Diesel) Intake Manifold Tuning Valve Relay Glow Plug Relay (Diesel) Intake Manifold Gasket 3.4L U-Van, 3.
Positive Crankcase Ventilation System Fuel Filler Cap Oil Filler Cap Fuel Level Sensor PCV Filter Fuel Limiter Vent Valve * PCV Oil Separator Fuel Tank Filler Pipe (with restrictor) PCV Valve Fuel Tank(s) * Exhaust Gas Recirculation System Fuel Tank Vacuum or Pressure Sensor EGR Feed and Delivery Pipes or Cast-in Passages Hybrid EGR Valve ABS Control Module ** (On Hybrid vehicles only) EGR Valve Cooler (6.
Miscellaneous Items Used with Above Components are Covered Belts Boots Clamps Connectors Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty.
If other than new, genuine GM parts are used for maintenance replacements or for the repair of parts affecting emission control, the owner should assure himself/herself that such parts are warranted by their manufacturer to be equivalent to genuine GM parts in performance and durability. * “Genuine GM parts” when used in connection with GM vehicles means parts manufactured by or for GM, designed for use on GM vehicles, and distributed by any division or subsidiary of GM.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Cadillac dealer facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Cadillac dealer at no charge. Repairs which do not qualify will be charged to you.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have.
State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Customer Assistance Offices Canada Cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Cadillac, refer to the address below. Customer Assistance Centre, 163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 United States 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112 Cadillac Customer Assistance Center P.O.
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