IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2006 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2007 Cadillac Warranty and Owner Assistance Information An Important Message to Cadillac Owners... ......................................................1 Cadillac’s Commitment to You .......................1 Owner Assistance ..........................................1 GM Participation in an Alternative Dispute Resolution Program ....................................2 Warranty Service – United States and Canada ......................................................2 Warranty Coverage at a Glance ............
2007 Cadillac Warranty and Owner Assistance Information Emission Control Systems Warranty ............18 What Is Covered ..........................................18 How to Determine the Applicable Emissions Control System Warranty (Light Duty Trucks Only) ...........................18 Federal Emission Control System Warranty ...................................................19 California Emission Control System Warranty ...................................................20 Emission Warranty Parts List ...
An Important Message to Cadillac Owners... Cadillac’s Commitment to You Owner Assistance We are committed to assuring your satisfaction with your new Cadillac. Your Cadillac dealer is best equipped to provide all of your service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management.
GM Participation in an Alternative Dispute Resolution Program Warranty Service – United States and Canada See the “Customer Satisfaction Procedure” under Owner Assistance on page 32 for information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates. Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period.
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty* New Vehicle Limited Warranty * For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 18 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first.
− Catalytic converters and powertrain control modules are covered for the first 8 years or 80,000 miles, whichever comes first. − Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Tire Coverage The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details.
Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first. Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years, unlimited mileage. Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage. 6.
Cadillac DTS Protection Series What Is Not Covered The Cadillac DTS Protection Series is protected by GM’s warranty coverage, with the exception of the transparent glass. See Warranty Coverage at a Glance on page 3 for more information. The transparent armor glass in your vehicle is covered under warranty for 2 years or 25,000 miles, whichever occurs first.
Damage Due to Accident, Misuse, or Alteration Damage caused as the result of any of the following is not covered: • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. • Alteration or modification to the vehicle including the body, chassis, or components after final assembly by GM.
Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • Loss of vehicle use • Inconvenience • Storage • Payment for loss of time or pay • Vehicle rental expense • Lodging, meals, or other travel costs • State or local taxes required on warranty repairs While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits, such as Cadillac Owner Privileges. See your owner manual.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with 6.6L DURAMAX® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this coverage period. The engine parts listed next continue to be covered, subject to a $100.00 deductible, for 5 years or 100,000 miles, whichever comes first.
Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items. Vehicle Operation and Care Considering the investment you have made in your Cadillac, we know you will want to operate and maintain it properly.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car and Light Duty Truck equipped with Car and Light Duty Gasoline Engines − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter and the vehicle/powertrain control module (including emission-related software), whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine − 5 years or 50,000 miles, whichever comes first.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
This warranty applies if your vehicle meets both of the following requirements: • Your vehicle is registered in California or other states adopting California emission and warranty regulations. • Your vehicle is certified for sale in California as indicated on the vehicle’s emission control information label. Important: * Massachusetts, Maine, and Vermont have California Emissions Warranty coverage. (New York adopted California emissions standards, but not the California emissions warranty.
California Emission Defect and Emission Performance Warranty Coverage For cars and trucks with light duty or medium duty emissions: • For 4 years or 50,000 miles, whichever comes first: − If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. − If any emission related part on your vehicle is defective, GM will repair or replace it.
• For light and medium duty trucks with heavy duty engines, the emission warranty period is 5 years or 50,000 miles, whichever comes first. • For heavy duty diesel engine vehicles, the emission warranty period is 5 years, 100,000 miles, or 3,000 hours of operation, whichever comes first. Any authorized Cadillac dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions.
Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under “Federal Emission Control System Warranty” and “California Emission Control System Warranty”.
Oil Pressure Sensor (DoD™ only) Transmission Internal Mode Switch Oxygen Sensors Transmission Pressure Switches Powertrain Control Module (PCM) ** Transmission Shift Solenoids A & B Programmable Read Only Memory (PROM) Transmission Speed Sensors Throttle Position Sensor Fuel Management System Throttle Position Switch Vehicle Control Module (VCM) ** Common Rail Assembly (6.
Air Management System Intake Manifold Tuning Valve Relay Air Cleaner Supercharger Assembly * Air Cleaner Diaphragm Motor Throttle Body * (Replacement Only) Air Cleaner Resonator Throttle Body Heater Air Cleaner Temp. Compensator Valve Throttle Closing Dashpot Air Intake Ducts Turbocharger Assembly * Charge Air Control Actuator Charge Air Control Solenoid Valve Turbocharger Boost Sensor (6.6L DURAMAX® Diesel) Charge Air Control Valve Turbocharger Oil Separator Charge Air Cooler (6.
Glow Plug Relay (Diesel) Positive Crankcase Ventilation System Ignition Coil(s) Oil Filler Cap Ignition Control Module PCV Filter Ignition Timing Adjustment PCV Oil Separator Knock Sensor PCV Valve Spark Plug Wires Exhaust Gas Recirculation System Spark Plugs EGR Feed and Delivery Pipes or Cast-in Passages Catalytic Converter System EGR Valve Catalytic Converter(s) and Muffler if attached as assembly ** EGR Valve Cooler (6.6L DURAMAX® Diesel) Exhaust Manifold (7/70 Only Corvette 7.
Fuel Filler Cap Fuel Level Sensor Miscellaneous Items Used with Above Components are Covered Fuel Limiter Vent Valve * Belts Fuel Tank Filler Pipe (with restrictor) Boots Fuel Tank(s) * Clamps Fuel Tank Vacuum or Pressure Sensor Connectors Hybrid Ducts Auxiliary Transmission Pump, Relay, and Circuit Fittings Battery Pack Current Sensor and Circuit Gaskets Battery Pack 12V Modules (3) Grommets Brake Pedal Switch (PCM ZAB Switch) Hoses Energy Storage Control Module ** Housings GMLAN (CAN
Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty. The warranty obligations are not dependent upon the use of any particular brand of replacement parts.
Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an emergency, where an authorized dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Cadillac dealer facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Cadillac dealer at no charge. Repairs which do not qualify will be charged to you.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have.
State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Special Policy Adjustment Programs Beyond the Warranty Period Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special policy adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Canada Customer Assistance Centre, 163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112 Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P., 11910 Mexico, D.F.
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