Warranty and Owner Assistance Information IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2007 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2008 Cadillac Limited Warranty and Owner Assistance Information An Important Message to Cadillac Owners... .........1 Cadillac’s Commitment to You ............................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ...........................
2008 Cadillac Limited Warranty and Owner Assistance Information Owner Assistance .............................................29 Customer Satisfaction Procedure .......................29 State Warranty Enforcement Laws .....................30 Assistance For Text Telephone (TTY) Users .......30 Cadillac Roadside Assistance ............................31 Cadillac Courtesy Transportation ........................31 Warranty Information for California Only ................
An Important Message to Cadillac Owners... Cadillac’s Commitment to You We are committed to assuring your satisfaction with your new Cadillac. Your Cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Cadillac dealer is best equipped to provide all of your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty* New Vehicle Limited Warranty * For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 16 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first.
California • Gasoline Engines − Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first. From the first 3 years or 50,000 miles to 4 years or 50,000 miles defects in material and workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, turbocharger, supercharger and all internal lubricated parts as well as manifolds, flywheel, water pump, harmonic balancer and engine mount. Timing belts are covered until the first scheduled maintenance interval.
Sheet Metal Coverage Cadillac DTS Protection Series Sheet metal panels are covered against corrosion and rust-through as follows: The Cadillac DTS Protection Series is protected by GM’s warranty coverage, with the exception of the transparent glass. See Warranty Coverage at a Glance on page 2 for more information. The transparent armor glass in your vehicle is covered under warranty for 2 years or 25,000 miles, whichever occurs first.
Damage Due to Bedliners Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage and/or squeaks and rattles. Therefore, any damage caused by the bedliner is not covered under the terms of the warranty.
Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • Inconvenience Lodging, meals, or other travel costs Loss of vehicle use Payment for loss of time or pay State or local taxes required on warranty repairs Storage While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits, such as Cadillac Owner Privileges. See your owner manual.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with 6.6L Duramax® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 5 years or 100,000 miles, whichever comes first.
After-Manufacture “Rustproofing” Vehicle Operation and Care Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Considering the investment you have made in your Cadillac, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shape discolorations, and/or small irregular dark spots etched into the paint surfaces.
Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car or Light Duty Truck with a Gross Vehicle Weight Rating (GVWR) of 8,500 lbs. or less − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter and the vehicle/powertrain control module (including emission-related software), whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
This warranty applies if your vehicle meets both of the following requirements: • Your vehicle is registered in California or other states adopting California emission and warranty regulations.* • Your vehicle is certified for sale in California as indicated on the vehicle’s emission control information label. * Important: Connecticut, Maine, Massachusetts, Pennsylvania, Rhode Island, and Vermont have California Emissions Warranty coverage.
California Emission Defect and Emission Performance Warranty Coverage • For 8 years or 80,000 miles, whichever comes first: − If the catalytic converter, vehicle powertrain control module, including emission related software is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty.
Any authorized Cadillac dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions. You are responsible for presenting your vehicle to a GM dealer selling your vehicle line as soon as a problem exists. The warranted repairs should be completed in a reasonable amount of time, not to exceed 30 days.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under “Federal Emission Control System Warranty” and “California Emission Control System Warranty”.
Programmable Read Only Memory (PROM) Fuel Management System Throttle Position Sensor Common Rail Assembly (6.6L DURAMAX® Diesel) * Throttle Position Switch Diesel Fuel Injection Pump * Vehicle Control Module (VCM) ** Diesel Fuel Injection Pump Timing Adjust Vehicle Speed Sensor Wheel Speed Sensor Diesel Fuel Injector Control Module – EDU (6.
Air Intake Ducts Turbocharger Oil Separator Charge Air Control Actuator Turbocharger Thermo Purge Switch Charge Air Control Solenoid Valve Vacuum Pump (6.
Catalytic Converter System EGR Valve Cooler (6.6L DURAMAX® Diesel) * Catalytic Converter(s) and Muffler if attached as assembly ** EGR Vacuum Pump Assembly (6.6L DURAMAX® Diesel) Diesel Exhaust Temperature and Pressure Sensors Secondary Air Injection System Diesel Particulate Filter (DPF) * Air Pump Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox, Torrent, Uplander, Montana SV6, Cadillac DTS 4.6L and XLR, (Impala and Grand Prix 5.3L right side) and C/K Trucks < 14,000 GVWR 8.
Hybrid Auxiliary Transmission Fluid Pump Battery Cooling Fan Battery Pack Control Module (BPCM) * Battery Pack Current Sensor Brake Pedal Travel Sensor Drive Motors A and B Drive Motor A and B Resolvers Drive Motor/Generator Control Module (DMCM - HCP, MCPA, MCPB) ** Electro-Hydraulic Brake Control Module (EBCM) ** Energy Storage Control Module ** Fuel Filler Pipe Adapter Seal Hybrid Batteries Hybrid Battery Temperature Sensors Hybrid Battery Voltage Sensors SGCM Coolant Circuit (fan and fan relay and pump)
coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty. For detailed information concerning specific parts covered by these emission control system warranties, ask your dealer.
If, in an emergency situation, it is necessary to have repairs performed by other than a Cadillac dealer and you believe the repairs are covered by emission warranties, take the replaced parts and your receipt to a Cadillac dealer for reimbursement consideration. This applies to both the Federal Emission Defect Warranty and Federal Emission Performance Warranty.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you are required to resort to this informal dispute resolution program prior to filing any court action, use of the program is free of charge and your case will generally be heard within 40 days.
Cadillac Roadside Assistance Warranty Information for California Only Cadillac is proud to offer the response, security, and convenience of Cadillac’s 24-Hour Roadside Service Program for a period of 5 years or 100,000 miles, whichever comes first. Refer to your owner manual for details, or consult your dealer. The Cadillac Roadside Assistance Center can be reached by calling 1-800-882-1112. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
• The vehicle is out of service by reason of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer. NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS: General Motors Corporation P.O. Box 33170 Detroit, MI 48232-5170 Fax Number: 1-866-962-2868 When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.
Canada Online Owner Center Customer Assistance Centre, CA1-163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 The Online Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place.
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