IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2008 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2009 Cadillac Limited Warranty and Owner Assistance Information An Important Message to Cadillac Owners... .........1 Cadillac’s Commitment to You ............................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ...........................
2009 Cadillac Limited Warranty and Owner Assistance Information Emission Control Systems Warranty ..................20 What Is Covered .............................................20 How to Determine the Applicable Emissions Control System Warranty .....................................................20 Federal Emission Control System Warranty .....................................................21 California Emission Control System Warranty .....................................................
An Important Message to Cadillac Owners... Cadillac’s Commitment to You We are committed to assuring your satisfaction with your new Cadillac. Your Cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Cadillac dealer is best equipped to provide all your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 20 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first.
California • Gasoline Engines − Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first. − Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first. • Important: Some California emission vehicles may have special coverages longer than those listed here.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Engine Coverage includes: All internally lubricated parts, the entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors and return line). Also included are all actuators and electrical components internal to the engine (i.e.: Active Fuel Management Valve Lifter Oil Manifold, etc.
Tire Coverage The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details.
6.6L DURAMAX® Diesel Engine Coverage For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things You Should Know About the New Vehicle Limited Warranty on page 14. Also refer to the appropriate emission control system warranty for possible additional coverages.
Damage Due to Accident, Misuse, or Alteration Damage caused as the result of any of the following is not covered: • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. • Alteration or modification to the vehicle including the body, chassis, or components after final assembly by GM.
Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • Inconvenience Lodging, meals, or other travel costs Loss of vehicle use Payment for loss of time or pay State or local taxes required on warranty repairs Storage While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits, such as Cadillac Owner Privileges. See your owner manual.
Cadillac Escalade Two-mode Hybrid Warranty For vehicles sold in the United States, in addition to the Bumper-to-Bumper Coverage described previously, General Motors will warrant certain Hybrid components for each 2009 Escalade Two-Mode Hybrid (hereafter referred to as Hybrid) for 8 years or 100,000 miles (160,000 kilometers), whichever comes first, from the original in-service date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle.
What is Covered Transmission This Hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 100,000 mile (160 000 kilometers) term for the following: Hybrid transmission assembly and internal components, including the transmission auxiliary fluid pump, transmission auxiliary pump controller, and 3-phase transmission cables.
What is Not Covered Maintenance In addition to the ”What is Not Covered“ section previously, this Hybrid warranty does not cover the following items: As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. Maintenance intervals, checks, inspections, and recommended fluids and lubricants as prescribed in the owner manual are necessary to keep your vehicle in good working condition.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with a 6.6L Duramax® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 5 years or 100,000 miles, whichever comes first.
After-Manufacture “Rustproofing” Vehicle Operation and Care Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Considering the investment you have made in your Cadillac, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface. Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility.
Touring Owner Service – Foreign Countries If you are touring in a foreign country and repairs are needed, take your vehicle to a GM dealer facility, preferably one which sells and services Cadillac vehicles. Once you return to the United States, provide your dealer with a statement of circumstances, the original repair order, proof of ownership, and any paid receipt indicating the work performed and parts replaced for reimbursement consideration.
The special body company, assembler, or equipment installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts, components, systems, or assemblies installed by GM.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car or Light Duty Truck with a Gross Vehicle Weight Rating (GVWR) of 8,500 lbs. or less − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter, vehicle/powertrain control module, transmission control module or other onboard emissions diagnostic device, including emission-related software, whichever comes first.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
California Partial Zero Emission Vehicles (PZEV) have extended coverage on all emission related parts. California Emission Defect and Emission Performance Warranty Coverage Important: California, Connecticut, Maine, Massachusetts, New Jersey, New York, Rhode Island, and Vermont have PZEV Emission Warranty Coverage.
• • For 8 years or 100,000 miles, whichever comes first for California Low Emission Vehicle 2 (LEV2) vehicles equipped with option code NUA: − If an emission related part listed in this booklet specially noted with 7 years/70,000 miles or 8 years/80,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defect Warranty.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”. Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: • (*) 7 years/70,000 miles, whichever comes first, California Emission Control System Warranty coverage.
Transmission Controls and Torque Management GMLAN (CAN) Communications Circuit Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Fuel Injector Manual Transmission Clutch Switch Fuel Pressure Regulator Park/Neutral Switch Fuel Pressure Sensor Torque Converter Clutch Solenoids Fuel Rail Assembly * Torque Converter Clutch Switch Fuel Temperature Sensor Transmission Control Module ** Transmission Fluid Temperature Sensor Function Block (6.
Knock Sensor Intake Manifold * ® Intake Manifold Gasket (7/70 Only 6.6L DURAMAX Diesel and Impala with 3.5L or 3.
Exhaust Gas Recirculation (EGR) System Hybrid EGR Feed and Delivery Pipes or Cast-in Passages Auxiliary Transmission Fluid Pump * EGR Valve (7/70 Only Express and Savana with 6.6L DURAMAX® Diesel *) Battery Cooling Fan EGR Valve Cooler (6.6L DURAMAX® Diesel) * EGR Vacuum Pump Assembly (6.
Miscellaneous Items Used with Above Components are Covered Pulleys Belts Springs Boots Tubes Clamps Wiring and Relays Connectors Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty.
Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.
State Warranty Enforcement Laws Cadillac Roadside Assistance Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Customer Assistance Offices Canada Cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Cadillac, refer to the address below.
Online Owner Center (U.S.) — www.gmownercenter.com/ cadillac Information and services customized for your specific vehicle — all in one convenient place. • • • • • • Digital owner manual, warranty information, and more Online service and maintenance records Find Cadillac dealers for service nationwide Exclusive privileges and offers Recall notices for your specific vehicle OnStar® and GM Cardmember Services Earnings summaries Other Helpful Links: Cadillac — www.cadillac.com Cadillac Merchandise — www.
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