IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
157496 Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2009 Cadillac Motor Car Division, General Motors. All rights reserved. Printed in the U.S.A.
2010 Cadillac Limited Warranty and Owner Assistance Information Important Message to Owners... ........................1 GM’s Commitment ....................1 Owner Assistance ....................1 GM Participation in an Alternative Dispute Resolution Program ................1 Warranty Service – United States and Canada .................1 Warranty Coverage at a Glance ........................2 New Vehicle Limited Warranty ...............................2 Emission Control System Warranty ..................
2010 Cadillac Limited Warranty and Owner Assistance Information Emission Control Systems Warranty ............19 What Is Covered ....................19 How to Determine the Applicable Emissions Control System Warranty .......19 Federal Emission Control System Warranty ..................19 California Emission Control System Warranty ..................21 Emission Warranty Parts List ..........................24 Replacement Parts .................28 Maintenance and Repairs ........28 Claims Procedure .......
Important Message to Owners... GM’s Commitment GM is committed to assuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance The dealer is best equipped to provide all your vehicle’s service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management.
2 Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 19 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 4 years or 50,000 miles, whichever comes first.
Warranty Coverage at a Glance 6.6L DURAMAX® Diesel Engines − Defects and performance for the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. − Specified components for the emission control system are covered for the first 7 years or 70,000 miles, whichever comes first. Important: Some California emission vehicles may have special coverages longer than those listed here.
4 New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
New Vehicle Limited Warranty Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose.
6 New Vehicle Limited Warranty After your New Vehicle Limited Warranty expires, you may still have pro-rated warranty coverage on your original equipment tires by the tire manufacturer. Contact the tire manufacturer of the brand of tires on your vehicle. If necessary, your GM dealer or GM Customer Assistance Center can provide you with the tire manfacturer’s contact information.
New Vehicle Limited Warranty 6.6L DURAMAX® Diesel Engine Coverage For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things to Know About the New Vehicle Limited Warranty on page 13. Also refer to the appropriate emission control system warranty for possible additional coverages.
8 New Vehicle Limited Warranty Damage Due to Accident, Misuse, or Alteration The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following: • • • • • • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.
New Vehicle Limited Warranty It is recommended that gasoline meet specifications which were developed by automobile manufacturers around the world and contained in the World-Wide Fuel Charter which is available from the Alliance of Automobile Manufacturers at www.autoalliance.org/ fuel_charter.htm. Gasoline meeting these specifications could provide improved driveability and emission control system performance compared to other gasoline.
10 New Vehicle Limited Warranty Any replacement at the time of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect in material or workmanship. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles. Extra Expenses Economic loss or extra expense is not covered.
New Vehicle Limited Warranty Cadillac Escalade Two-mode Hybrid Warranty For vehicles sold in the United States, in addition to the Bumper-to-Bumper Coverage described previously, General Motors will warrant certain Hybrid components for each Escalade Two-Mode Hybrid (hereafter referred to as Hybrid) for 8 years or 160 000 kilometers (100,000 miles), whichever comes first, from the original in-service date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle.
12 New Vehicle Limited Warranty Transmission What is Not Covered Hybrid transmission assembly and internal components, including the transmission auxiliary fluid pump, transmission auxiliary pump controller, and 3-phase transmission cables. In addition to the ”What is Not Covered“ section previously, this Hybrid warranty does not cover the following items: Wear Items Brake Modulator Assembly Wear items, such as brake linings, are not covered in this Hybrid warranty.
Things to Know About the New Vehicle Limited Warranty 13 Warranty Repairs – Component Exchanges Warranty Repairs – Recycled Materials 6.6L DURAMAX® Diesel Engine Components In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs.
14 • Things to Know About the New Vehicle Limited Warranty Glow Plug Control System: control/glow plug assembly, glow plugs, cold advance relay, and Engine Control Module (ECM) • Fuel injection control module, integral oil cooler, transmission adapter plate, left and right common fuel rails, fuel filter assembly, fuel temperature sensor, and function block Important: Some of these components may also be covered by the Emission Warranty. See Emission Warranty Parts List on page 24 for details.
Things to Know About the New Vehicle Limited Warranty 15 After-Manufacture “Rustproofing” Paint, Trim, and Appearance Items Maintenance and Warranty Service Records Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products.
16 Things to Know About the New Vehicle Limited Warranty Although no defect in the factory applied paint causes this, Cadillac will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles of purchase, whichever comes first.
Things to Know About the New Vehicle Limited Warranty Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
18 Things to Know About the New Vehicle Limited Warranty Pre-Delivery Service Production Changes Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
20 • Emission Control Systems Warranty Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. − 5 years or 50,000 miles, whichever comes first. Federal Emission Defect Warranty GM warrants to the owner the following: • • The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA).
Emission Control Systems Warranty California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
22 Emission Control Systems Warranty California Emission Defect and Emission Performance Warranty Coverage • For 7 years or 70,000 miles, whichever comes first: − If an emission related part listed in this booklet specially noted with coverage for 7 years or 70,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defects Warranty.
Emission Control Systems Warranty Any authorized Cadillac dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions. The applicable warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle is first placed in service as a demonstrator or company vehicle prior to sale at retail, on the date the vehicle is placed in such service.
24 Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”. Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: • • • (*) 7 years/70,000 miles, whichever comes first, California Emission Control System Warranty coverage.
Emission Warranty Parts List Torque Converter Clutch Switch Transmission Control Module ** Transmission Fluid Temperature Sensor Transmission Gear Selection Switch (Diesel) Transmission Internal Mode Switch Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Fuel Injector Fuel Pressure Regulator Fuel Pressure Sensor Fuel Rail Assembly * Fuel Temperature Sensor 25 Idle Speed Control Motor Intake Air Heater Intake Manifold * Intake Manifold Gasket (7/70 Only 6.6L DURAMAX® Diesel and Impala with 3.
26 Emission Warranty Parts List Glow Plug Controller (Diesel) Ignition Coil(s) Ignition Control Module Knock Sensor Spark Plug Wires Spark Plugs Catalytic Converter System Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox and Torrent with 3.4L, DTS, STS, and Lucerne with 4.6L, XLR, Impala and Lacrosse with 5.3L right bank *) Exhaust Manifold with Catalytic Converter attached as assembly * ** Exhaust Manifold Gasket EGR Valve (7/70 Only Express and Savana with 6.
Emission Warranty Parts List Fuel Tank Filler Pipe (with restrictor) Hybrid Battery Temperature Sensors Hoses Fuel Tank Vacuum or Pressure Sensor Hybrid Battery Voltage Sensors Housings SGCM Coolant Circuit (fan and fan relay and pump) Mounting Hardware Hybrid Auxiliary Transmission Fluid Pump * Starter Generator * Battery Cooling Fan Starter Generator Control Module (SGCM) ** Battery Pack Control Module (BPCM) ** Battery Pack Current Sensor Brake Pedal Travel Sensor Drive Motors A and B * Drive
28 Emission Warranty Parts List Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Emission Warranty Parts List Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
30 Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
Customer Satisfaction Procedure STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.
32 State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
34 Special Coverage Adjustment Programs Beyond the Warranty Period Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Customer Assistance Offices Cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Cadillac, refer to the address below. United States Cadillac Customer Assistance Center P.O. Box 33169 Detroit, MI 48232-5169 www.Cadillac.com 1-800-458-8006 1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-882-1112 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S.
36 Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Cadillac Customer Assistance Center is: 1-800-833-2622 in the United States 1-800-263-3830 in Canada The TTY for the Cadillac Roadside Assistance Center is: 1-888-889-2438 in the U.S.
Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/ cadillac Information and services customized for your specific vehicle — all in one convenient place. • • • • • • Digital owner manual, warranty information, and more Online service and maintenance records Find Cadillac dealers for service nationwide Exclusive privileges and offers Recall notices for your specific vehicle OnStar® and GM Cardmember Services Earnings summaries Other Helpful Links: Cadillac — www.cadillac.
38 Roadside Assistance Program Cadillac is proud to offer the response, security, and convenience of Cadillac’s 24-Hour Roadside Service Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Cadillac Roadside Assistance Center can be reached by calling 1-800-882-1112. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
Courtesy Transportation Program If your vehicle requires warranty repairs during the 5 year/ 100,000 mile (8 year/100,000 mile for Escalade Two-mode Hybrid vehicle) coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details.
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